Fray Banti | Page 2

Had a great experience! Everyone in sales and service welcomed me like family and treated me with respect. Everyone in sales and service welcomed me like family and treated me with respect. More

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Great service! Quick easy, on top of a great job. Perfect customer service. Honestly looks great on this car company. Quick easy, on top of a great job. Perfect customer service. Honestly looks great on this car company. More

by SHAUNTEH.BLANKS Verified Customer Verified Customer

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One star was being generous. They are a pack of wolves in sheep clothing. Beware of their hypes, sale pitches and or trying to increase the Auto loan rate through the back door w They are a pack of wolves in sheep clothing. Beware of their hypes, sale pitches and or trying to increase the Auto loan rate through the back door weeks after your auto purchase contract. They'd request you give them a 5-star rating while sticking a dagger at your back, smiling and patting you on the shoulder. If you must deal with them, make sure you have done your research thoroughly. More

by charles Verified Customer Verified Customer

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Great customer service, just the wait time can be long and that's my only concern. Being there a long period of time with a kid can be hard, but they are helpful. and that's my only concern. Being there a long period of time with a kid can be hard, but they are helpful. More

by liyah Verified Customer Verified Customer

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An overall frustrating and disappointing experience… Dante asked if we would consider their financing option if they could provide us a better rate than what we had already secured with our bank and we Dante asked if we would consider their financing option if they could provide us a better rate than what we had already secured with our bank and we said yes. He wrote down our expectations on a piece of paper and asked us to sign it. We waited for two hours while he "ran the numbers" and then finally pulled us into his office saying "I think you're going to be excited with the what I can offer" and then proceeded to offer us a higher interest rate than what we had already secured. He shared the only way we could get lower was by putting additional monies down which did not match what he had previously written and we had signed. He also stated that he had emailed us the purchase documents while we were in his office. I later discovered that he had not and messaged our sales contact. I finally received a response two days later stating that all of their computer systems were down and that's why I had not received them. After getting aggressive, I finally received the documents three days later. I can't imagine how the dealership managed to sell cars during those 3 days when their computer system was down! Additionally, we drove the car home knowing there was an issue with it. Our Sales contact, Daidrean, said he scheduled time with the service dept for us to bring it in and be fixed. I texted back to the confirm the appointment. On the day of the appointment, I drove 20 minutes to the dealership (with my 2 month old granddaughter) when I received a text stating he did not actually schedule the appointment and that I needed to use the following link to schedule it on my own. I called and left multiple messages for the manager and had to get aggressive, again, before I finally received a call back from Sakil TWO weeks later. Apparently the dealership was having "issues with their phone system" and they were not able to place any outgoing calls during that two week period!? More

by icefamily Verified Customer Verified Customer

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They don't do the work properly and the wait is long even with appt. Had to come back three times because the work was never completed. with appt. Had to come back three times because the work was never completed. More

by tiffanymccall46 Verified Customer Verified Customer

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This dealership is the worst they were supposed to rotate my tires. They forgot to do it. Customer service customer service is terrible. I’ve called him numerous times about a couple issues and they never go my tires. They forgot to do it. Customer service customer service is terrible. I’ve called him numerous times about a couple issues and they never got back to me. Nobody seems to care at this dealership sell the car and leave you. More

by aidestefano Verified Customer Verified Customer

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Great sales experience. If service after the sale is half as good, my family will have found a new-favorite dealership! If service after the sale is half as good, my family will have found a new-favorite dealership! More

by juanparks Verified Customer Verified Customer

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John steward, was amazing and, and Oumou the manager was really helpful, totally changed my perspective on car dealerships.. 10/10 really helpful, totally changed my perspective on car dealerships.. 10/10 More

by HazelMarie122 Verified Customer Verified Customer

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My adviser services was great she listened to my needs and let me know what’s going on while I was waiting for the service done. and let me know what’s going on while I was waiting for the service done. More

by hossam_rostom1968 Verified Customer Verified Customer

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