Fred Romsey | Page 11

Best dealership I have ever used. Competent, professional attitude, outstanding customer service, efficient and well trained to perform their jobs. It was a pleasure Competent, professional attitude, outstanding customer service, efficient and well trained to perform their jobs. It was a pleasure More

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Appointment was available. They got started right away and finished quickly. A front license plate frame was added which protects the plate during car washes . They got started right away and finished quickly. A front license plate frame was added which protects the plate during car washes . More

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Fred Romsey is an amazing service rep. He always gets my car fixed in a timely manner. He gets me a loner if needed snd is polite and efficient. He always gets my car fixed in a timely manner. He gets me a loner if needed snd is polite and efficient. More

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Always very professional & polite-always solve my problems-I have had the same service rep for years(Fred Romsey,Jr) and he is terrific-we have a great relationship & he always serves my needs best! problems-I have had the same service rep for years(Fred Romsey,Jr) and he is terrific-we have a great relationship & he always serves my needs best! Been a customer for over 40 years! More

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Customer service is impeccable ( especially the care and attention I always receive from Fred Romsey. ) Excellence in every respect. attention I always receive from Fred Romsey. ) Excellence in every respect. More

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Great service. Service writer was RIGHT ON! Pricing was fair, reasonable. Detailing of car was suburb. Very HAPPY CLIENT Service writer was RIGHT ON! Pricing was fair, reasonable. Detailing of car was suburb. Very HAPPY CLIENT More

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Great loaner car service, adviser Fred very well managed car repair, customer and loaner car over the long holiday weekend service, with an awesome professional manner ! car repair, customer and loaner car over the long holiday weekend service, with an awesome professional manner ! More

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Fred Romsey in MB Natick Service went above and beyond to facilitate getting my vehicle to the Herb Chambers Collision Center for major repairs following an accident resulting in significant damage to my veh facilitate getting my vehicle to the Herb Chambers Collision Center for major repairs following an accident resulting in significant damage to my vehicle. Fred and MB Natick assisted the collision center to resolve supply chain issues involving parts that had to come from MB in Germany. Once the repairs were completed (5 months after the accident) the collision center coordinated with Fred to perform final check out of electronics/sensors at MB Natick. He also promptly arranged for switching out the winter tires for summer tires, including procuring two new tires, ensuring that I received the vehicle without further delay. Fred is a dependable, knowledgeable and customer-focused service manager and I highly recommend him. More

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I felt the dealership is strong on customer focus. Called in the morning with an issue. Had my car in at noon, Diagnosed, worked done and on my way in short order. Called in the morning with an issue. Had my car in at noon, Diagnosed, worked done and on my way in short order. More

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Very accommodating, excellent communication in the service department. The problems with my vehicle were well explained by Mr. Romsey. service department. The problems with my vehicle were well explained by Mr. Romsey. More

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