Fred Romsey | Page 8

Quick and Attentive, car always runs excellent after service. Good communication and seamless rental pickup experience. service. Good communication and seamless rental pickup experience. More

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I took my car in for an unexpected suspension malfunction that was not safe for me to drive it. I didn’t ask for a specific service manager as this is the first time my car goes there. I couldn’t get my se that was not safe for me to drive it. I didn’t ask for a specific service manager as this is the first time my car goes there. I couldn’t get my service manager to give me a timely update on the initial problem assessment. 4 hours after my appointment and no update as we went well into the afternoon, I had to reach out via phone and txt multiple times to finally get him to respond with an update. On the second day after the suspension is fixed, the dealership wasn’t able to arrange a ride for me to go pick up the car so I had to arrange a ride with Mercedes Me on my own. Finally, when I informed my service manager that I am on my way, he simply replied with “Ok” via txt. He didn’t tell me to ask for him when I arrived. After I got home with my car, I noticed that a car wash towel and a window spray bottle were left on my back seat. Clearly my service manager didn’t even bother to walk through my car before signing off that it’s ready. I recently moved to Boston from San Francisco and am looking for my goto Mercedes dealership/service. I took my car to Mercedes of Boston a few months ago for a regular service and it was a great experience (including shuttles to and from my office on the service day). Natick is closer to my house so I decided to go there this time but after this experience, I don’t think I will go back. My experience with Natick Mercedes is really not to the standard of other MB dealership. More

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Fred Romsey and Jonny Pham were able to assist and educate me on how to connect and renew my Mercedes Me Connect Services for my GLS. Very polite, courteous, and respectful. educate me on how to connect and renew my Mercedes Me Connect Services for my GLS. Very polite, courteous, and respectful. More

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Jonny was very helpful in patiently explaining the technical details of my new car. He not only told me about the Ins and outs of the car but also provided me with hands on experience. He is thoughtfu technical details of my new car. He not only told me about the Ins and outs of the car but also provided me with hands on experience. He is thoughtful, cordial and thoroughly professional. More

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The service professionals at Mercedes Benz of Natick were friendly, knowledgeable and efficient. They did a good job keeping me well informed of the progress. friendly, knowledgeable and efficient. They did a good job keeping me well informed of the progress. More

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Mercedes Benz on Natick continues to deliver super service and Fred leads the pack in knowledge, details and overall service attention. service and Fred leads the pack in knowledge, details and overall service attention. More

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I used Mercedes of Natick for my car because my wife works very close to it so it was convenient for me.I met the service rep Luis who was very attentive to my situation my car was hit while I was stopp works very close to it so it was convenient for me.I met the service rep Luis who was very attentive to my situation my car was hit while I was stopped at a Red light.He explained what they discovered that was wrong underneath.He also let me see what was wrong on the lift.Overall a excellent dealership from a friendly receptionist and excellent service department also I got to meet the technician who assessed the vehicle and even went for a ride with me to explain the issues.He was very knowledgeable and you could tell he actually cared to take the time to help me.I don’t remember his name but will call the service manager to thank him tomorrow.Please thank Luis again for the help I really appreciate good service and being in the service industry for 30 years I know when I get it.Again thanks More

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This is the Best Mercedes Dealer west of Boston…. Fred Ramsey Jr has always bent over backwards to provide the best service on my G550’s over the last 15 years!! Stephen Boston is an old school sale Fred Ramsey Jr has always bent over backwards to provide the best service on my G550’s over the last 15 years!! Stephen Boston is an old school salesman that gets it!! More

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Service your car somewhere else, they are poor communicators who try to squeeze every dollar out of you without care for your vehicle or customer service communicators who try to squeeze every dollar out of you without care for your vehicle or customer service More

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Mercedes bends of Natick Services department with Frederick did an excellent and very professional work. I have nothing but gratitude and appreciation. Thank you. Israel Yakovee Frederick did an excellent and very professional work. I have nothing but gratitude and appreciation. Thank you. Israel Yakovee More

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