Again, Glen Toyota service center did a wonderful job of
getting me in and out fast with quality service that did not break my pockets.
Thank you for great service.
getting me in and out fast with quality service that did not break my pockets.
Thank you for great service.
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by taliahg
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2024 -
Glen Toyota responded
Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM
writing to express my appreciation for the outstanding
service I received at your dealership. From the moment I walked in, I was greeted warmly by your friendly staff, and my experience continued to be ex
service I received at your dealership. From the moment I walked in, I was greeted warmly by your friendly staff, and my experience continued to be exceptional throughout my visit.
I was particularly impressed by the cleanliness and organization of your repair shop. It is evident that your team takes great pride in maintaining a professional and welcoming environment.
Additionally, I want to commend your employees for their attentiveness to my needs. They took the time to listen to my concerns and provided thorough explanations and solutions, ensuring that I was comfortable and well-informed at every step of the process.
Thank you for providing such a positive and customer-focused experience. I will certainly recommend your dealership to friends and family, and I look forward to returning for any future needs.
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by arivera430
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2024 -
Glen Toyota responded
Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM
Clean y excellent service.
good attention from beginning that my car was taken to end of the service🙂
good attention from beginning that my car was taken to end of the service🙂
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by arome_22
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2024 -
Glen Toyota responded
Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM
very good service.
very quick and good communication about parts and services required. always pleasant people there!
very quick and good communication about parts and services required. always pleasant people there!
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by drocco0
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2024 -
Glen Toyota responded
Glen Toyota appreciates your feedback and business! Thanks Rob D GM
Glen Toyota staff is very professional.
Bruce is very helpful and explains everything what the car needed.
Thanks Glen Toyota.
Bruce is very helpful and explains everything what the car needed.
Thanks Glen Toyota.
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by Singh
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2024 -
Glen Toyota responded
Glen Toyota appreciates your feedback and business! Thanks Rob D GM
It's a shame I have to rate the dealership where I bought
my car so badly!!! Thanks to the workers!!! The first year and a half or so was good as it was just mostly oil changes. The minute issues creep up, y
my car so badly!!! Thanks to the workers!!! The first year and a half or so was good as it was just mostly oil changes. The minute issues creep up, you start seeing lack luster performance, incompetence and and more just to name a few. I've had a vibration for almost 8 months if not more and they can't resolve it. One starts arguing with me so they won't do the job, he even mentioned I declined something months back which has nothing to do with the issue but happy to say I declined some service. So people please pay attention to your paperwork as I finally did on my last visit. I was out the door but looking at the paperwork only to notice, you guessed it, it said I declined something. When I confronted him, oh well it's nothing we just didn't do the work so we put it as declined!!! He actually told me that when an hour ago, same advisor was arguing with me about declining *ish. Needless to say he wasn't happy I made him change it. Apparently they are happy to sell you a car but will deny diagnosing your vehicle because the vibration is at 60mph+. I'm glad I've documented the whole process, it's about time I got the BBB, attorney/ advocate involved. Their big excuse, we can't recreate the issue, YEAH HOW WOULD YOU When U CLAIM YOU CANT GO ABOVE 60MPH. They've had ample opportunities to diagnose and fix the car but won't. SHAME ON YOU!!!
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by keana6
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2024 -
Glen Toyota responded
Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can discuss the issue you have.
I am sure that there is no way that all 5 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com.
Thanks for your time.
Rob D
GM
dealer got my service done in a timely manner and all
employees were very polite and kind
employees were very polite and kind
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by ismailikelly
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2024 -
Glen Toyota responded
Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM
May 11, 2024 -
Glen Toyota responded
Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM
Very courteous service upon arrival.
Clean and spacious waiting area quick service and reasonable prices
Clean and spacious waiting area quick service and reasonable prices
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by klean
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2024 -
Glen Toyota responded
Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM
May 11, 2024 -
Glen Toyota responded
Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM
Excellent service.
Padilla carefully explain to me the condition of my car after inspection and what might need to take care of in the future.
Padilla carefully explain to me the condition of my car after inspection and what might need to take care of in the future.
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by Benjamin
Verified Customer
Verified Customer
May 08, 2024 -
Glen Toyota responded
Glen Toyota appreciates your feedback and business! Thanks Rob D GM
Kelsey was fantastic and i was out within 45 minutes.
They even washed and vacumed the car!!!
They even washed and vacumed the car!!!
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by jscambio
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2024 -
Glen Toyota responded
Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM