GARLAND ROBINSON | Page 3

I recently had the pleasure of working with Eli Rodriguez at Sottenkirk Toyota Granbury, and I can't speak highly enough of the experience. From the moment I arrived, Eli made sure I felt welcomed Rodriguez at Sottenkirk Toyota Granbury, and I can't speak highly enough of the experience. From the moment I arrived, Eli made sure I felt welcomed and well-informed about the process. Eli was incredibly knowledgeable, taking the time to explain all the details of the recommended services and ensuring I understood my options. There was no pressure, just clear, honest advice that helped me make the best decision for my vehicle. What impressed me most was Eli’s communication throughout the entire service. I was kept updated on the status of my car, and any additional work needed was thoroughly explained before proceeding. This transparency built a level of trust that I deeply appreciate. When I picked up my car, it was ready on time, and Eli Rodriguez went over everything that had been done, answering any lingering questions I had. The entire process was seamless, and I left feeling confident that my car was in great hands. Overall, Eli exemplifies excellent customer service. I would highly recommend [him/her/them] to anyone looking for More

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Great service! ! Great attitudes and quick for sure! Would recommend to all. Comfy waiting area as well! ! Great attitudes and quick for sure! Would recommend to all. Comfy waiting area as well! More

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He was very nice and caring and I really appreciated everything he did for us everything he did for us More

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Excellent job on all accounts. Staff great when Brooke was busy. Always wash my van Staff great when Brooke was busy. Always wash my van More

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All of the customer service staff, from the person who greets you and finds out what services you need, to the cashier at the end of the transaction, are friendly, professional, and knowledgeable. Also t greets you and finds out what services you need, to the cashier at the end of the transaction, are friendly, professional, and knowledgeable. Also the service was done in a timely manner, and I was kept informed each step of the way. I'm so glad I bought my car here! More

by JONES76048 Verified Customer Verified Customer

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Alex and the service department are always very welcoming when I come and visit them! when I come and visit them! More

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Moriah is amazing! Definitely visit her if you are bringing your vehicle in for service. Definitely visit her if you are bringing your vehicle in for service. More

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He is so nice He is very thorough and professional AND he remembered me! Thanks Alex for being my guide he remembered me! Thanks Alex for being my guide More

by BRAZOSBURNSLYN Verified Customer Verified Customer

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DO NOT! purchase a used vehicle that is not a Toyota make. They won’t service correctly. The sales person Charles Brownell “promised” that all used vehicles purchase a used vehicle that is not a Toyota make. They won’t service correctly. The sales person Charles Brownell “promised” that all used vehicles get serviced and ready for the road. That was not the situation. They had me driving with “new” wipers however they must have been defective b/c one of them looked warped and was streaking horribly. The service manager Garland Robinson refused to replace them due to them being “New”, However the service advisor Moriah was very helpful in showing Garland the warped wiper, but Garland refused to replace. Also the vehicle needed an alignment. They did work on the alignment but they refused to provide me with the alignment report. Garland Robinson was not helpful at all and my sales man Charles Brownell was no where to be found and won’t answer my calls. Horrible Customer Service. Stay away! More

by Alex V Verified Customer Verified Customer

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Great place to buy and service your vehicle. Way better then the giant DFW stores where you are just another number. Way better then the giant DFW stores where you are just another number. More

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