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GARLAND ROBINSON

Overview Reviews (687) Inventory (350)

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GARLAND ROBINSON

GARLAND ROBINSON | Page 3

SERVICE MANAGER

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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4.9

687 Reviews

Overview Reviews (687) Inventory (350)

4.9

687 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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687 Reviews of GARLAND ROBINSON

July 11, 2024

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Employee Rating

He was very nice and caring and I really appreciated everything he did for us everything he did for us More

by mariaguadalupediaz141

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: CARI SIMPSON, ALEX RODRIGUEZ, BROOKE PIERCE , Mj Davis, MORIAH LENNINGTON, EFRAIN ELI RODRIGUEZ

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Jul 19, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

June 14, 2024

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Employee Rating

Excellent job on all accounts. Staff great when Brooke was busy. Always wash my van Staff great when Brooke was busy. Always wash my van More

by cynthiajames120

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: ALEX RODRIGUEZ, BROOKE PIERCE , Justin Ford

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Jun 17, 2024 -

Shottenkirk Toyota Granbury responded

cynthia, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

June 05, 2024

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Employee Rating

All of the customer service staff, from the person who greets you and finds out what services you need, to the cashier at the end of the transaction, are friendly, professional, and knowledgeable. Also t greets you and finds out what services you need, to the cashier at the end of the transaction, are friendly, professional, and knowledgeable. Also the service was done in a timely manner, and I was kept informed each step of the way. I'm so glad I bought my car here! More

by JONES76048

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: CARI SIMPSON, ALEX RODRIGUEZ, BROOKE PIERCE , Mj Davis, MORIAH LENNINGTON, EFRAIN ELI RODRIGUEZ

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Jun 06, 2024 -

Shottenkirk Toyota Granbury responded

May 31, 2024

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Alex and the service department are always very welcoming when I come and visit them! when I come and visit them! More

by Justin

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: ALEX RODRIGUEZ

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Jun 03, 2024 -

Shottenkirk Toyota Granbury responded

Justin, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 29, 2024

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Employee Rating

Moriah is amazing! Definitely visit her if you are bringing your vehicle in for service. Definitely visit her if you are bringing your vehicle in for service. More

by Anthony

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: CARI SIMPSON, ALEX RODRIGUEZ, BROOKE PIERCE , Mj Davis, MORIAH LENNINGTON

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May 30, 2024 -

Shottenkirk Toyota Granbury responded

Anthony, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury . Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 19, 2024

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Employee Rating

He is so nice He is very thorough and professional AND he remembered me! Thanks Alex for being my guide he remembered me! Thanks Alex for being my guide More

by BRAZOSBURNSLYN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: ALEX RODRIGUEZ

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May 20, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

April 25, 2024

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Employee Rating

DO NOT! purchase a used vehicle that is not a Toyota make. They won’t service correctly. The sales person Charles Brownell “promised” that all used vehicles purchase a used vehicle that is not a Toyota make. They won’t service correctly. The sales person Charles Brownell “promised” that all used vehicles get serviced and ready for the road. That was not the situation. They had me driving with “new” wipers however they must have been defective b/c one of them looked warped and was streaking horribly. The service manager Garland Robinson refused to replace them due to them being “New”, However the service advisor Moriah was very helpful in showing Garland the warped wiper, but Garland refused to replace. Also the vehicle needed an alignment. They did work on the alignment but they refused to provide me with the alignment report. Garland Robinson was not helpful at all and my sales man Charles Brownell was no where to be found and won’t answer my calls. Horrible Customer Service. Stay away! More

by Alex V

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Aryan Rodriguez, Charles Brownell

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Apr 26, 2024 -

Shottenkirk Toyota Granbury responded

Alex, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

April 13, 2024

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Great place to buy and service your vehicle. Way better then the giant DFW stores where you are just another number. Way better then the giant DFW stores where you are just another number. More

by jasonklein0

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: OSCAR BLACK, KIM MOORE, CORY FRANKLIN , David Bone, Corbin Bramlet, Wade Elliot, Jason Klein, Hassan Tutson, Tyronne Wells

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Apr 15, 2024 -

Shottenkirk Toyota Granbury responded

jason, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!

April 09, 2024

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Employee Rating

I have both cars serviced there. A 2021 RAV4 and a 2023 4Runner. Garland and the team are always courteous, friendly and knowledgeable. A 2021 RAV4 and a 2023 4Runner. Garland and the team are always courteous, friendly and knowledgeable. More

by Dave

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: CARI SIMPSON , MORIAH LENNINGTON

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Apr 10, 2024 -

Shottenkirk Toyota Granbury responded

Dave, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 05, 2024

Dealership Rating

Employee Rating

We have not heard very positive feedback from friends and neighbors about Shottenkirk dealerships, But, our experiences so far have been positive. Keep up the good work! neighbors about Shottenkirk dealerships, But, our experiences so far have been positive. Keep up the good work! More

by KEVINKAREN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: CARI SIMPSON, ALEX RODRIGUEZ, BROOKE PIERCE , Mj Davis, MORIAH LENNINGTON

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Apr 08, 2024 -

Shottenkirk Toyota Granbury responded

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