Check out GARLAND ROBINSON's reviews on DealerRater

April 03, 2024

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Employee Rating

Moriah was awesome! She was very helpful during my service. She kept me informed during the service of everything that was being done. She was very helpful during my service. She kept me informed during the service of everything that was being done. More

by JAPPLE307

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: CARI SIMPSON, ALEX RODRIGUEZ, BROOKE PIERCE , Mj Davis, MORIAH LENNINGTON

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Apr 04, 2024 -

Shottenkirk Toyota Granbury responded

JAPPLE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 23, 2024

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I recently had the pleasure of working with Alex in the service department, and I couldn't be more impressed with his professionalism and expertise. From the moment I arrived, Alex greeted me warmly and to service department, and I couldn't be more impressed with his professionalism and expertise. From the moment I arrived, Alex greeted me warmly and took the time to thoroughly explain the issues with my car. His knowledge and attention to detail were evident as he provided me with all the necessary information to make informed decisions about the repairs needed. What truly stood out was Alex's commitment to ensuring I understood all my options, making the process stress-free. I highly recommend Alex to anyone in need of reliable and trustworthy service advisor. Thank you, Alex, for your outstanding assistance! More

by Samrae

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: CARI SIMPSON, ALEX RODRIGUEZ

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Mar 25, 2024 -

Shottenkirk Toyota Granbury responded

Samrae, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 22, 2024

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Employee Rating

Much improvement in customer service, very helpful parts department and all depts in the back are great. department and all depts in the back are great. More

by SPBRASSS

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: ALEX RODRIGUEZ, BROOKE PIERCE , MORIAH LENNINGTON

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Mar 26, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 18, 2024

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excellent job on in taking care of my service needs everytime I visit the dealer everytime I visit the dealer More

by JPEARSON30

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Mar 19, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

March 15, 2024

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the car was serviced and time of wait was what I was told so all is good so all is good More

by CVCOOK4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: ALEX RODRIGUEZ

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Mar 18, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 14, 2024

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UPDATE I'm back to a happy customer! Thank you Garland et al for responding so quickly to my concerns and taking good care of me! Thank you Garland et al for responding so quickly to my concerns and taking good care of me! More

by Briana S

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Workmanship

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Recommend Dealer

Yes

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Mar 15, 2024 -

Shottenkirk Toyota Granbury responded

Briana, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

Mar 20, 2024 -

Briana S responded

UPDATE: since submitting my review I immediately heard back from the dealership and worked with Garland R in the service department, and not only did they take care of me they did so immediately and I'm happy to report my Rav4 is all decked out in its finest!! I completely understand staff changes and communication breakdowns as they happen for all of us, I am beyond happy with how they are taking care of me and ensuring I'm happy with my vehicle and the work paid for is done! Thank you, Garland, for reaching out immediately and ensuring I was taken care of. I'm back to being a happy, satisfied customer.

March 13, 2024

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Entire staff was helpful in assisting with communication and explanation of major repairs needed to for vehicle and explanation of major repairs needed to for vehicle More

by EBANKS82

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: CARI SIMPSON, ALEX RODRIGUEZ

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Mar 14, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

March 13, 2024

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Scheduling an appointment was easy for warranty recalls, concierge service to drop off and pick up was great. Overall, it was good service. concierge service to drop off and pick up was great. Overall, it was good service. More

by Ghouse

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: ALEX RODRIGUEZ , Mj Davis

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Mar 14, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

March 02, 2024

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Employee Rating

Great personnel and quick service. Very professional and I like the text updates! Well done. Very professional and I like the text updates! Well done. More

by MEDLLL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: ALEX RODRIGUEZ

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Mar 03, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

February 17, 2024

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Employee Rating

Great service and job well done. Took a little longer than expected, but did a few more services than originally quoted. Took a little longer than expected, but did a few more services than originally quoted. More

by KWDLMCO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 20, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

GARLAND ROBINSON | Page 4

SERVICE MANAGER

Shottenkirk Toyota Granbury

687 Reviews of GARLAND ROBINSON

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