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GARLAND ROBINSON
GARLAND ROBINSON | Page 66
SERVICE MANAGER
Shottenkirk Toyota Granbury
5100 U.S. 377
Granbury, TX 76049
687 Reviews
687 Reviews
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687 Reviews of GARLAND ROBINSON
June 15, 2020
Excellent service advisor I went in with a CNA tire warranty and it was promptly taken care of. The service advisor knew what to do. The warranty allowed me to go anywhere so I I went in with a CNA tire warranty and it was promptly taken care of. The service advisor knew what to do. The warranty allowed me to go anywhere so I went to discount tires first cause it was much closer and I was riding on a doughnut spare tire. The guy at the counter looked lost when I handed him the warranty paper . I had already contacted CNA and was pre approved. He told me twice it would be a long process. They obviously did not want to deal with it so I told them I'd go to Toyota instead. That was a wise move. More
by GUITARBOB9
Verified CustomerOther Employees Tagged: CARI SIMPSON
June 15, 2020
Customer service I brought my vehicle in for service on Saturday 06-13-2020,Everyone from service adviser(Garland)to the cashier were very friendly and courteous.Thank I brought my vehicle in for service on Saturday 06-13-2020,Everyone from service adviser(Garland)to the cashier were very friendly and courteous.Thank you to everyone at Shottenkirk Toyota Granbury!!!! More
by FRANKMCGILL
June 13, 2020
The people I interacted with are SUPERB!! Once again as I went to Shottenkirk Toyota, Garland and Melissa were outstanding as usual. I do not know where Shottenkirk found these two ladies but Once again as I went to Shottenkirk Toyota, Garland and Melissa were outstanding as usual. I do not know where Shottenkirk found these two ladies but they are both a real prize. I took my 2016 Avalon Hybrid in for a front end alignment and was pressed for time, but the service department managed to get everything completed and returned my car with time to spare. Great people in Garland and Melissa and also those people in the shop doing the work. More
by estesjt
Other Employees Tagged: Mellisa
June 10, 2020
The people I interacted with are SUPERB!! Just after Jerry Durant Toyota became Shottenkirk Toyota the service department went south. Every good person from Jerry Durant was gone. Then they st Just after Jerry Durant Toyota became Shottenkirk Toyota the service department went south. Every good person from Jerry Durant was gone. Then they started hiring back some of the ones from the past. It was a blessing to see Ryan back but now he is gone again, makes me wonder.. Salesman, Mike Brown is gone.... Whats going on?? But the big giant plus for Shottenkirk Toyota is having two very delightful and knowledgeable people like Melissa and Garland in the service department. They make you feel comfortable and speak straight about everything. Good people. The final decision is still out on Shottenkirk Toyota as a whole but they are getting better.. More
by estesjt
Other Employees Tagged: Mellisa
June 10, 2020
Came in to get an oil change. Garland made me aware of a recall for my vehicle and I was also able to get that taking care of during that visit. Nice clean lobby, excellent work and friendly staff! recall for my vehicle and I was also able to get that taking care of during that visit. Nice clean lobby, excellent work and friendly staff! More
by ASHLEYSFREY
June 05, 2020
Satisfied service customer 60,000 mile service was completed as requested. Department issued a loaner so I would be able to take care of errands, etc. Staff was courteous and e 60,000 mile service was completed as requested. Department issued a loaner so I would be able to take care of errands, etc. Staff was courteous and efficient. More
by GERISCOTT76049
Other Employees Tagged: Carrie (sp?) - payment
June 04, 2020
Unorganized Lack of Communication I made an appointment with Heather for service on Tuesday June 2, at 3:00pm for my 2017 Toyota Tacoma and was told the service would take 'maybe about I made an appointment with Heather for service on Tuesday June 2, at 3:00pm for my 2017 Toyota Tacoma and was told the service would take 'maybe about 30 minutes'. I waited for almost 2 hours. I could have gladly left my car to run errands or return to work had I been told the service would take about 2 hours. After my service was finally complete, I received an invoice to pay but was not communicated any information regarding the service that was performed, or any post service care/maintenance information for my vehicle. I simply paid and waited again for my car outside. After 5 minutes of waiting and wondering where my truck was, I asked a random service person Garland that happened to be around as to where my truck was and she replied to "give them a moment while they bring it out". After another 5 minutes of waiting for my truck to be brought out, I saw my truck parked behind the service bay unattended so I just helped myself, got in and drove away. I don't believe this is how service should be. Communicate to your customers on what is happening, what next steps are, and manage expectations. Make it right, or I can take by business to Weatherford. More
by JILLIVICTORIO
Other Employees Tagged: Heather
May 25, 2020
Overall, the people that helped me out we friendly and nice, no complaint there. However, I am upset to say that it took two hours for a simple oil change. nice, no complaint there. However, I am upset to say that it took two hours for a simple oil change. More
by RAISEDONRADIO1
Other Employees Tagged: CARI SIMPSON
May 21, 2020
I recommend this service center. Only good experiences every time I have been to Shottenkirk's. Garland was the service member who met me when I drove up. She was pleasant and helpfu Only good experiences every time I have been to Shottenkirk's. Garland was the service member who met me when I drove up. She was pleasant and helpful throughout. She made me feel that she was really concerned about the problems with my car, and she sought useful solutions. More
by MHALLX7
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