Great service and job well done.
Took a little longer than expected, but did a few more services than originally quoted.
Took a little longer than expected, but did a few more services than originally quoted.
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by KWDLMCO
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!
Very happy with my service on two occasions.
Garland is exceptional and Chris was great also. Very happy.
Garland is exceptional and Chris was great also. Very happy.
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by CRAMECHERYL
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!
I went in for a service, fully expecting a bill.
When I was checking out they said that I didn’t have to pay for a rotation since I bought my tires there. The little things like this are why I will
When I was checking out they said that I didn’t have to pay for a rotation since I bought my tires there. The little things like this are why I will always come see Alex and Garland at Shottenkirk Toyota in Granbury.
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by Ryan Peterson
Service Price Transparency
Feb 13, 2024 -
Shottenkirk Toyota Granbury responded
Ryan, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!
Thanks so much for your customer service, getting me
scheduled quickly and making my experience hassle free.
scheduled quickly and making my experience hassle free.
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by christinerose520
Service Price Transparency
Other Employees Tagged:
Christopher McCann-Flannery, Gavin Simcoe
Feb 12, 2024 -
Shottenkirk Toyota Granbury responded
christine, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Very pleased with Chris and the cashiers.
Disappointed in the fact that costs are going up and services are going away. Examples:
Now charging 3% for credit card payments. You already c
Disappointed in the fact that costs are going up and services are going away. Examples:
Now charging 3% for credit card payments. You already cover this already in the bogus environmental fees.
No longer rinsing the vehicle after the EXPENSIVE service.
Sales department missed two opportunities to sell me two new Tundra's (2014 and 2020). I ended up buying both Tundra's from Freeman Toyota in FW. Fooled me twice. There will not be a third time. BTW - it looks like the salesperson who botched both sales is no longer working for you. Good decision.
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by MKENNEMER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
CARI SIMPSON
, Christopher McCann-Flannery
Feb 23, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury
Pleased to be a regular customer.
Quality of work is excellent! Alex always gives me the thorough, straight, scoop. Comfortable, pleasant, lounge to even sleep, if you need it. Br
Quality of work is excellent! Alex always gives me the thorough, straight, scoop. Comfortable, pleasant, lounge to even sleep, if you need it. Bring back more drink choices, including Texas Pecan Coffee;...it's taking Texas by storm! Add some "crumpets". Gary,...2016 Blue LB 4X4 Tundra Super Truck.
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by MILITARYPOLICEHORSES
Verified Customer
Verified Customer
Service Price Transparency
Jan 25, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!
Customer service was very professional.
They gave me periodic updates on the service of the vehicle. The vehicle was repaired correctly and in a timely manner.
They gave me periodic updates on the service of the vehicle. The vehicle was repaired correctly and in a timely manner.
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by JOHNCHRISTY
Verified Customer
Verified Customer
Service Price Transparency
Jan 14, 2024 -
Shottenkirk Toyota Granbury responded
JOHN, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!
Chris in the service department was a lot of help when I
got my car repaired. He knew what my car needed and the estimate of time and money was accurate.
got my car repaired. He knew what my car needed and the estimate of time and money was accurate.
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by moniquemaio
Service Price Transparency
Jan 02, 2024 -
Shottenkirk Toyota Granbury responded
moniquemaio, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Always very helpfull and on time Alex is the best adviser
at Toyota 👍💪 thanks happy new year Toyota Granbury
at Toyota 👍💪 thanks happy new year Toyota Granbury
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by luisr264
Service Price Transparency
Other Employees Tagged:
CARI SIMPSON,
ALEX RODRIGUEZ
, Nick Castro, Mj Davis, Christopher McCann-Flannery, DONTE PATTERSON, Aryan Rodriguez, Tyronne Wells
Jan 02, 2024 -
Shottenkirk Toyota Granbury responded
luis, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Great experience!
Alex takes care of my vehicle every visit. Will definitely be returning for service
Alex takes care of my vehicle every visit. Will definitely be returning for service
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by Cathy.montes291
Dec 26, 2023 -
Shottenkirk Toyota Granbury responded
Cathy.montes, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!