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GARLAND ROBINSON
GARLAND ROBINSON | Page 64
SERVICE MANAGER
Shottenkirk Toyota Granbury
5100 U.S. 377
Granbury, TX 76049
690 Reviews
690 Reviews
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690 Reviews of GARLAND ROBINSON
July 29, 2020
My Prius presented an unusual problem that took a few weeks to figure out. The tech working on my car continued testing until the issue was resolved. Garland, the service rep, kept me informed of the p weeks to figure out. The tech working on my car continued testing until the issue was resolved. Garland, the service rep, kept me informed of the progress throughout the process. We were given a Camry to drive. After talking with Garland about how pleased we were with the CMry, she took me to get Oscar to show me the Camry’s in the lot. Very impressed with the service. More
by SASTEED1946
Verified CustomerOther Employees Tagged: OSCAR BLACK
July 25, 2020
Outstanding service and sales experience. Having transferred the service on my 2016 Prius V from Austin to Granbury for convenience some time ago and being imoressed with the quality, when I d Having transferred the service on my 2016 Prius V from Austin to Granbury for convenience some time ago and being imoressed with the quality, when I decided to trade in my 2016 for a 2020 Toyota I figured I'd see what kind of deal Shottenkirk could make me. I was very impressed with their sales staff's' professionalism and lack of any kind of pressure tactics. More inmportantly, I was pleased with their offer and their after market service in working out some technical issues with reagard to "apps". I would recommend Shottenkirk Toyota without reservation to anyone wanting great service on their existing Toyota or as a great dealer to buy a new or used vehicle from. More
by tominhamilton
Other Employees Tagged: Brian Curtis, Tate Pumphrey
July 23, 2020
Comments on recent service There was a slight delay when I arrived, due to only one service advisor on duty. Other than that the service was done in a timely manner. Only one te There was a slight delay when I arrived, due to only one service advisor on duty. Other than that the service was done in a timely manner. Only one technical issue. After I drove home (approximately 10 miles) I rechecked the lug bolt torque as I usually do. There were 4 lug nuts that were slightly loose. I retorqued them to the recommended 125 ft-lbs of torque. No problems, just noting a small concern. I have done this after every service since vehicle was new and this is first time that any have been loose. More
by KCURFEW
July 22, 2020
Everything was fine, except that they didn't let me know that my car was ready 🙃. I have no idea how long I waited, unnecessarily. It would have helped, if they had told me that I needed to watch for my ca that my car was ready 🙃. I have no idea how long I waited, unnecessarily. It would have helped, if they had told me that I needed to watch for my car to come out. More
by KATHERINE15
Other Employees Tagged: CARI SIMPSON
July 21, 2020
Service was very prompt and our technician that received our car in for our appt was very curteous and knowledgeable!!! The cashier was good and curteous as she always is!!! our car in for our appt was very curteous and knowledgeable!!! The cashier was good and curteous as she always is!!! More
by PATSY.TREPTE
Other Employees Tagged: CARI SIMPSON
July 20, 2020
Didn't change the oil filter when they did the oil change I caught their service dept doing a crappy oil change when they did NOT change the filter! I showed the service manager James Moore where the previous I caught their service dept doing a crappy oil change when they did NOT change the filter! I showed the service manager James Moore where the previous OEM filter was still on the car. He looked and agreed they do not carry that filter AND he had their service tech re-change the oil with a filter. Obviously the tech was pissed and did a hurry rush job, he scratched my fender with his belt buckle and left grease on the fender as well !! What a punk. I have a new name for this Dealership....I call it SHODDYWORK from now on More
by JCWILSON01
Other Employees Tagged: KIM MOORE, CARI SIMPSON , David Scott, James Moore, Tyler Duncan, Joe D'Angelo, Melissa Cates, Eddie D, Chris E
July 16, 2020
Service of my 2018 Tundra They did a great job servicing my vehicle quickly, washing the vehicle was always something the bragged about, and that was not done. So disappointed They did a great job servicing my vehicle quickly, washing the vehicle was always something the bragged about, and that was not done. So disappointed in that. More
by johnp12
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