GARLAND ROBINSON
GARLAND ROBINSON at Shottenkirk Toyota Granbury

GARLAND ROBINSON | Page 9

SERVICE MANAGER

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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4.9
689 Reviews
4.9

689 Reviews

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689 Reviews of GARLAND ROBINSON

July 12, 2023

Dealership Rating
Employee Rating

The service kept me updated throughout the time I was there. She came by and gave me information that the mechanic recemented More

by JPEARSON30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2023

Shottenkirk Toyota Granbury responded

Thank you JPEARSON30 for your 5-Star review. We appreciate your business.

July 01, 2023

Dealership Rating
Employee Rating

Service was as prompt as possible under the circumstances, and the price was quite fair. More

by MSVELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2023

Shottenkirk Toyota Granbury responded

Thank you MSVELA for your kind review. We appreciate your business. See you on your next service.

June 29, 2023

Dealership Rating
Employee Rating

Very quick to get in for oil change. They are all extremely courteous and very thorough on checking entire car needs, but not pushy if you want to wait until a later date. More

by TERRIDWELCH
Service Price Transparency
Recommend Dealer
Yes
Jul 06, 2023

Shottenkirk Toyota Granbury responded

Thank you TERRIDWELCH for your 5-star review. We appreciate your business and look forward to seeing you next time.

June 27, 2023

Dealership Rating
Employee Rating

Have always enjoyed your service staff-ever since you opened. Keep up the great customer service. Special thanks to Garland for helping me with my technology in new car More

by MJTANDY01
Service Price Transparency
Recommend Dealer
Yes
Jul 06, 2023

Shottenkirk Toyota Granbury responded

Thank you MJTANDY01 for your very kind review. We appreciate your continued business.

June 27, 2023

Dealership Rating
Employee Rating

Good, thorough service, which was completed in a timely manner. Comfortable waiting area. Garland thoroughly explained the work needed and completed on my vehicle. More

by CJEWIL
Service Price Transparency
Recommend Dealer
Yes
Jul 06, 2023

Shottenkirk Toyota Granbury responded

Thank you CJEWIL for your positive comments. We appreciate your business.

June 20, 2023

Dealership Rating
Employee Rating

I got the impression they are striving to improve the service experience for their customers. More

by Bruce Clark
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: CARI SIMPSON

Jul 06, 2023

Shottenkirk Toyota Granbury responded

Thank you Bruce Clark for your kind review. You are correct, we are actively working on improving the customer experience. We are glad you could tell the difference. We appreciate your business. See you next time.

June 19, 2023

Dealership Rating
Employee Rating

My "assigned" service advisor never spoke to me until visit was done and ready for check out. When I asked other service associates for an estimate of how long to expect, they responded they had no idea More

by MCADAMSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rob Floroplus, Chris

June 19, 2023

Dealership Rating
Employee Rating

the air conditioning in the building was great while I was waiting. Garland was great. More

by JERRYFURTICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: CARI SIMPSON, TYLER AKINS , Heath Kidder, Tyronne Wells

June 15, 2023

Dealership Rating
Employee Rating

Great service center. Always extremely friendly and expedient. The waiting rooms are comfortable and spacious. More

by DAVID.BUDINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Floroplus

Jun 16, 2023

Shottenkirk Toyota Granbury responded

Thank you DAVID.BUDINGTON for your kind review. We appreciate your business and look forward to serving you in the future.

June 12, 2023

Dealership Rating
Employee Rating

Great, fast and efficient service at a great price! The service department as a whole is top notch every time we use it. We are grateful the staff is there to take care of us! More

by BREPAT01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: CARI SIMPSON

Jun 13, 2023

Shottenkirk Toyota Granbury responded

Thank you BREPAT01 for your 5-star review. We are glad you had such a positive experience. We appreciate your business and look forward to seeing you next time. Rob Grant Service Director Shottenkirk Toyota of Granbury

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