Gabe Lambert | Page 23

On April 15,2024, I visited George Moore Chevrolet for transmission service on my truck and I was thoroughly impressed by the exceptional service provided by your team,particularly Didi.She was highly pro transmission service on my truck and I was thoroughly impressed by the exceptional service provided by your team,particularly Didi.She was highly professionals,ensuring .She kept her promise to inform me as soon as the diagnostic was complete. True to her word my truck was ready by April 17 ,2024. Gabe also deserves mention for his remarkable memory and customer service. Skills.Both Didi and Gabe are outstanding assets to to your company, making customer feel welcome and respected Thank you for the excellent service and please keep up the good work. More

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I’m very disappointed with how Gabe in service worked with us. Firstly, he promised us a rental vehicle with hertz for $40 a day, an SUV and told us he spoke to the manager over there and to head over t with us. Firstly, he promised us a rental vehicle with hertz for $40 a day, an SUV and told us he spoke to the manager over there and to head over there. Our truck is currently being serviced and we needed a car asap. No courtesy vehicle was available since he said they only had two and they were already being used. We get to Hertz and then we are told there’s no SUV available and their rate is $44. I explained the situation and that Gabe spoke to the manager and we were told to head over and she did not accommodate or help us. I called Gabe and he had no remorse nor helped us mitigate the situation. He did nothing to help. Not even speak to the so called manager he originally spoke to. He could’ve at least called or texted to figure out what went wrong. We had to go to JAX airport for a rental and come out of pocket $600. Then we were told our diagnostic for our truck would be $130. We were never told it was $130 per HOUR. We get a message this morning saying our diagnostic is going to be $390 which then I call Gabe asking why this was because we were told something different and he said “I assumed it would only take an hour, but it’s going to take 3”, I asked him if there was any way we could work with this since he never said it was an hourly rate. He just said a pure diagnostic was $130 and that’s all. I am so frustrated and annoyed with the lack of help, explanation and assistance I’ve received here at George Moore. As someone who worked in the Auto industry for over 10 years this is the poorest service I’ve ever received or seen. I’ve worked in both sales and finance and had close relationships with service dept in my auto career and this is on the very bottom level. If we could’ve taken our vehicle elsewhere prior to going through all of this we 100% would’ve. Now our hands are tied. Poor service. Poor communication. Do better. More

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Excellent, quality service. I can always depend on George Moore to maintain the longevity of my vehicle without over-recommending services not yet needed. The Uber service is an I can always depend on George Moore to maintain the longevity of my vehicle without over-recommending services not yet needed. The Uber service is an outstanding option for services that require hours of attention. More

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My service attendant Gabe was awesome! ! he always makes sure he explains every detail and discusses whats next. ! he always makes sure he explains every detail and discusses whats next. More

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Mike is a friendly service provider. although I am not happy with the problems I’m having with my truck. The people make the experience as pleasant as can be. although I am not happy with the problems I’m having with my truck. The people make the experience as pleasant as can be. More

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Excellent service from George moore chevrolet. Always quick to get my Tahoe back on the road..Highly recommended for servicing any GM vehicle!!! Always quick to get my Tahoe back on the road..Highly recommended for servicing any GM vehicle!!! More

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Excellent customer service. Was there for the 1st service on my new car purchased at George Moore. Work completed much quicker than the initial estimated time, complimentary car Was there for the 1st service on my new car purchased at George Moore. Work completed much quicker than the initial estimated time, complimentary car wash & vacuum was the icing on the cake! More

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Mike is an outstanding George Moore Chevrolet representative and service writer. Provides timely communications and updates and even arranged a ride for me. Great job! representative and service writer. Provides timely communications and updates and even arranged a ride for me. Great job! More

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Arrived way before my appointment and they were able to get me in and completed quickly. Gabe was super friendly, professional, and called to let me know that everything was taken care of. Thank you for ma get me in and completed quickly. Gabe was super friendly, professional, and called to let me know that everything was taken care of. Thank you for making it easy. More

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Came by with a message for low key fob battery and Gabe replaced it without hesitation! Wonderful service department replaced it without hesitation! Wonderful service department More

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