Gabe Naylor | Page 5

Took off shield plate for oil change and stated i did not have a splash shield. Did not want to admit their mistake and calling me a liar. On top of that, oil plug was not not tied correctly, so I lost oil, have a splash shield. Did not want to admit their mistake and calling me a liar. On top of that, oil plug was not not tied correctly, so I lost oil, which spilled on the driveway. If I didn't check and tightened the bolts, I could have lost more oil. Cutting corners like this, stealing the plate are shady business practices. I've been a long time customer of toyota of Des Moines, have taken my previous 2012 toyota 4runner, 2013, lexus GX, and now 2016 tundra for many years. Truly don't care about quality work or standing behind the Toyota brand. Extremely disappointed. I will take my business somewhere else. More

by hadisu Verified Customer Verified Customer

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Took off shield plate for oil change and stated i did not have a splash shield. Did not want to admit their mistake and calling me a liar. On top of that, oil plug was not not tied correctly, so I lost oil, have a splash shield. Did not want to admit their mistake and calling me a liar. On top of that, oil plug was not not tied correctly, so I lost oil, which spilled on the driveway. If I didn't check and tightened the bolts, I could have lost more oil. Cutting corners like this, stealing the plate are shady business practices. I've been a long time customer of toyota of Des Moines, have taken my previous 2012 toyota 4runner, 2013, lexus GX, and now 2016 tundra for many years. Truly don't care about quality work or standing behind the Toyota brand. Extremely disappointed. I will take my business somewhere else. More

by hadisu Verified Customer Verified Customer

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Always a good experience. I like letting me know what I may need to do by my next visit I like letting me know what I may need to do by my next visit More

by nbottley Verified Customer Verified Customer

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Came in for an oil change. Technician was friendly and knowledgeable. I appreciate the speed of the service I recieved Technician was friendly and knowledgeable. I appreciate the speed of the service I recieved More

by maddie9 Verified Customer Verified Customer

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Nice work it’s beautiful to work with you. I like the way Customer service is great. I will always be with Toyota. I’m very happy for you. I like the way Customer service is great. I will always be with Toyota. I’m very happy for you. More

by NZANBAMUSIC Verified Customer Verified Customer

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I had a jump start n was advised to get battery checked. Called 4 pm and was able to be seen next AM at 8:00. Charged n tested battery and he advised new battery. Only 2 yrs old n under warranty. Left for h Called 4 pm and was able to be seen next AM at 8:00. Charged n tested battery and he advised new battery. Only 2 yrs old n under warranty. Left for home little after 9 AM with new battery. ???? More

by JSMITH94 Verified Customer Verified Customer

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Very helpful, prompt, answered all of my questions. I even got help connecting my phone to the car display. I even got help connecting my phone to the car display. More

by SANDY.JOHNSON500 Verified Customer Verified Customer

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Best ran dealership in Iowa . Travis the service manager makes sure that all service work is done quickly and professionally Travis the service manager makes sure that all service work is done quickly and professionally More

by JACKINMAN1968 Verified Customer Verified Customer

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Easy to deal with & explained things thoroughly He is very good at customer service very good at customer service More

by MRENZ13 Verified Customer Verified Customer

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Fast and easy service and the people are very transparent and honest about your vehicle and honest about your vehicle More

by JOSEMSANCHEZ1005 Verified Customer Verified Customer

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