Gabriel Freire | Page 29

Great customer customer service, will do what they can to work with what you’re looking for in a vehicle. I will definitely be referring new customers. work with what you’re looking for in a vehicle. I will definitely be referring new customers. More

by Kbjay17 Verified Customer Verified Customer

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This was a great buying experience, I got the deal I wanted and was happy with the experience all together I would recommend them to all my friends and family. wanted and was happy with the experience all together I would recommend them to all my friends and family. More

by mike_goralczyk1208 Verified Customer Verified Customer

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We received great service from Gabriel, he was thorough and made sure all of our questions and request where answered. Because of Gabriel we will continue to do business with Central Florida CDJ. and made sure all of our questions and request where answered. Because of Gabriel we will continue to do business with Central Florida CDJ. More

by Mitch019 Verified Customer Verified Customer

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Air Conditioner left un-repaired after 5 appointments My experience began in April 2020 when the air conditioning in my 2014 Mazda 6 stopped blowing cold air. I visited for Service via a recommendation fr My experience began in April 2020 when the air conditioning in my 2014 Mazda 6 stopped blowing cold air. I visited for Service via a recommendation from a friend, and was quoted $1,500 to repair a few parts that would resolve the issue, and would allow for cold air. Knowing that my vehicle was a few years old and would have an additionally lowered value towards a trade in with no AC ($5,000) I decided to proceed with the repair. The AC remained cold for about 3 weeks, then slowly began to get hot again. Using an infrared thermometer I checked my AC daily, and the repaired 30 degree AC slowly shifted up to 140 degrees. I returned for a second appointment in May, where they repaired a few additional pieces. I then went through a pattern where the AC would remain cold for about 2 weeks, I’d bring it back in and have a few more random things replaced which would last about 2 weeks, then I’d have to bring it back in. All over the course of 4 months, 5 appointments, countless Ubers back and forth, and weeks where I was simply left without a car. My final visit was with Bob at the end of July, and after describing the recurring issues and how this would be my fifth visit, he waved his hands over my blowing AC and said “this doesn’t feel that hot”. Leading me to feel he didn’t find my recurring issue valid. My vehicle was in for about one week when I called for an update, and Bob let me know it hadn’t even been looked at yet. I finally believed there wouldn’t be a solution to my issue, and my $1,500 “investment” towards a repair would be wasted. After speaking with a few Managers, Gabe (who I see listed here under Sales, not Management) and Aryssa (not listed) regarding my situation, their provided options were to trade my vehicle in at $5,000 for something new, or complete another repair of $4,000 in addition to the original $1,500. Which at $5,5000 of repairs, I could’ve just traded in from the beginning and saved 4 months of appointments. I decided to accept my loss, and picked up my vehicle. My expectations for Service were never based on immediate solutions or a perfect experience, and I understood that there could be revisits to accurately find the issue. However, the repeated visits with weeks of waiting, and the disconnect between a solution and what seemed to be an endless cycle of repairing “random parts and hoping it sticks” is unacceptable. And to be left with 4 months of wasted time, $1,500 gone, and an air conditioner that still doesn’t work is an experience I hope no one else has to undergo. Conveniently enough, the link for feedback I was sent from my final visit was no longer valid as I went to write this review. Thankfully I had 4 previous appointments with links to utilize. More

by jessezavada Verified Customer Verified Customer

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Hard working, stayed with us til the end, even after a long day. Thank you for helping me find my brand new car! Great team long day. Thank you for helping me find my brand new car! Great team More

by KAYWRISTIN Verified Customer Verified Customer

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Very disappointed with my sales experience at this dealership. There were multiple errors in the contract and there wasn’t really room for negotiation. The last time I leased a vehicle from this deale dealership. There were multiple errors in the contract and there wasn’t really room for negotiation. The last time I leased a vehicle from this dealership, the salesman worked with me until I found a car that was just right, both in terms of features and affordability, and even threw in some bonuses to make up for the hours spent at the dealership. But now, the people I dealt with in sales/financing seemed to do the bare minimum to score a sale. More

by AM Verified Customer Verified Customer

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Very pleasant and easy car buying experience. I would highly recommend central Florida Chrysler Jeep Dodge Ram! Thank you for making it a stress free experience. highly recommend central Florida Chrysler Jeep Dodge Ram! Thank you for making it a stress free experience. More

by mallorymravic Verified Customer Verified Customer

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Gabriel was very good and hep me in everything that I need to decide which model I wanted. He was very friendly and very dedicated! need to decide which model I wanted. He was very friendly and very dedicated! More

by MISIMOES73 Verified Customer Verified Customer

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Bad experience all around. I had an appointment to meet with a salesman, who wasn’t there that day. I got multiple stories as to why, ranging from he always does this, to management sent him to deliver a c with a salesman, who wasn’t there that day. I got multiple stories as to why, ranging from he always does this, to management sent him to deliver a car to another dealership, to his grandmother was sick. Then when they finally got another sales guy, who was nice, a more senior guy stepped in and took over. Then the process took over 5 hours. 5 hours! And they had already taken the tag off my old car, so I couldn’t even leave. I felt like I was a hostage. Not to mention all of their hidden fees!! Somewhere along the way my sunglasses went missing. The car I got was a certified pre-owned, that was supposed to come with 2 sets of keys, but it only had one. They promised me a new set. They ordered a new one and I got a call saying it was ready to be programmed. When I got there the service department had no idea what I was talking about, thought I was paying for it, then said they didn’t have the key anyway. Eventually they found it and figured out which felt was paying for it (wasn’t me). The process that should have taken 20min took about 2hrs plus a whole lot of aggravation. I am happy with the car, but I’m certainly not going back to this dealership. More

by ERIC WEINER Verified Customer Verified Customer

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I am happy with the Acura TLX so far. It drives great. I also really like the warranty package I bought from you. It is nice to know that everything is covered, even the maintenance. also really like the warranty package I bought from you. It is nice to know that everything is covered, even the maintenance. More

by STEVENSTREMI Verified Customer Verified Customer

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