Gabriel Hernandez | Page 3

I worked with Gabe Hernandez. I felt the whole team including Gabe consisted of consummate professionals and good people. I would highly recommend this dealership. My satisfaction with my purchase is 1 including Gabe consisted of consummate professionals and good people. I would highly recommend this dealership. My satisfaction with my purchase is 100%. More

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I would highly recommend to anyone who wants a beautiful car for the right price with professional salesman/manager that made you feel comfortable and were very professional. No high pressure "salesman" lo car for the right price with professional salesman/manager that made you feel comfortable and were very professional. No high pressure "salesman" looking to rake you over the coals. The process was simple and streamlined . I left my trade, and drove home in my new beautiful car! Thank you to my salesman Gabe and manager Mike!!! More

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BUYER BEWARE!!!In May 2016, I purchased a Chrysler 300 BUYER BEWARE!!! In May 2016, I purchased a Chrysler 300 from Frank at Novak Motors. At the time they were located in Hauppauge, NY and Amy was thei BUYER BEWARE!!! In May 2016, I purchased a Chrysler 300 from Frank at Novak Motors. At the time they were located in Hauppauge, NY and Amy was their Director of Finance. Customer Service was outstanding and I have shared that experience with numerous friends/co-workers over the years who were looking to buy a vehicle. Fast forward May 2021, I went to Novak to purchase a vehicle for my wife and decided on a Nissan Rogue. I completed my credit application and informed my salesperson, Gabe that I wanted to finance the vehicle through my credit union, Ocean Financial. He assured me that would not be a problem. He stated once my credit report came back and I sit with the Finance Manager, all those decisions will be made. When I came back for my appointment, the finance manager informed me my loan had already been placed with BB&T Bank because my credit union's rates were too high. When I questioned why the rate was higher, he told me it was based on my credit report and that this bank was lowest at 5.32% for 72 months. At this point I figured I was already set on the vehicle and just signed off. Upon delivery of the vehicle there were several scratches that were supposed to have been fixed and there was only 1 Key Fob with the vehicle. When I asked for the 2nd key, Gabe told me his manager said I would have to purchase it at $150.00 because the car only came with 1 key. I asked to speak with the manager who arrived with an attitude. At this point I told him I didn't like the way I was being treated and asked to cancel the deal (financing, scratches, key fob and overall attitude of the manager). He agreed... However, while I was waiting, Gabe arrived back with the 2nd Key Fob that was mysteriously found in the back and they agreed to fix the scratches. The manager then informed me they were no longer affiliated with Ocean Financial and therefore had no choice but to use BB&T Bank. I agreed to take the deal as my wife had her heart set on the vehicle. *The next business day I contacted my credit union who stated my credit was fine and my interest rate would have been 3.10% for 78 months. They also confirmed Ocean Financial is still affiliated with Grove Car/Novak Motors. I am in the process of refinancing but obviously the business was steered to BB&T for some reason??? Apparently, Novak's management has shifted their emphasis from customer service to just making an extra buck! More

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Just purchased a car for my daughter and this dealership was great!!!! Gabe assisted us and he was absolutely amazing!!! Super friendly and knowledgeable! He stayed with us the whole time, answered all of o was great!!!! Gabe assisted us and he was absolutely amazing!!! Super friendly and knowledgeable! He stayed with us the whole time, answered all of our questions, and made us feel really comfortable. I will definitely do business with Novak Motors again in the future! Thanks Gabe! More

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Scott was very helpful and accommodating. No haggling and no pressure made the buying experience pleasant and hassle free. Beautiful showroom; we will definitely come back. no pressure made the buying experience pleasant and hassle free. Beautiful showroom; we will definitely come back. More

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2nd time buying a car here and will be back for my next. The entire staff especially Scott were all fantastic. No pressure situation with the best deals on Long Island. Wish them much success and am grea The entire staff especially Scott were all fantastic. No pressure situation with the best deals on Long Island. Wish them much success and am greatful for the opportunity to do business with a company that offers great products and service. More

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My husband and I hate car shopping, but this is our 3rd car from Novak. They are friendly, knowledgeable and give you your space to walk around and check out ever car in their INSIDE lot. But, they are n car from Novak. They are friendly, knowledgeable and give you your space to walk around and check out ever car in their INSIDE lot. But, they are never too far if you have a question. We’ve worked with the salesmen Scott and Gabe, and the General Manager Mike. They have always exceeded our expectations. The experience is like no other when looking for a car. More

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Gabe is very straight forward. No games. Very easy to work with. He explained everything about the purchase process. He is extremely knowledgeable about the car . After the deal was done helped me set work with. He explained everything about the purchase process. He is extremely knowledgeable about the car . After the deal was done helped me set up all the electronics so I was able to just drive away More

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I highly recommend Novak Motors. Bought a pre-owned vehicle in excellent condition and had a great experience. The process was straightforward, no gimmicks and no hidden fees. Our salesperson, Gabe wa vehicle in excellent condition and had a great experience. The process was straightforward, no gimmicks and no hidden fees. Our salesperson, Gabe was awesome; knowledgeable, professional and responsive! I've referred several friends to Novak Motors as well. More

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The best car buying experience I've ever had. Great vehicles, fair prices and a large well maintained indoor facility. I have dealt with sales reps Greg and Gabe. Both are very professional and easy to vehicles, fair prices and a large well maintained indoor facility. I have dealt with sales reps Greg and Gabe. Both are very professional and easy to work with. I highly recommend this dealership. I purchased a 2017 Ram 1500. Very happy with the vehicle! More

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