Galen Keys | Page 25

Experience at Ferguson Subaru Overall good experience. Past experience with Galen in service department was outstanding & helped us come to buy...he was genuine, sincere & went out Overall good experience. Past experience with Galen in service department was outstanding & helped us come to buy...he was genuine, sincere & went out of his way to take care of us. Brandon was courteous, knowledgeable. We hadn’t planned on the finance portion being as lengthy but he was helpful & stayed late to help, as did John. I know it’s a challenge for sales people when they have multiple clients there at one time & want to service them all. The drawback is sometimes folks can tend to feel a little in the way, so am not sure what the best solution is. We appreciate John keeping his eye on incoming inventory & immediately notifying us when our Forester became available, as it looks to be a good choice. We also appreciate a salesman come out to the service area to show us some features on our Outback last Fall, as he had nothing to gain & unselfishly invested in our needs with a vehicle we purchased elsewhere. That creates long-term relationships with future clients. :) More

Helpful 0

Report | Print

Great experience Our experience with Ferguson was great. We already knew what we wanted and we never felt pressure. The saleswoman was helpful & dedicated, the staff w Our experience with Ferguson was great. We already knew what we wanted and we never felt pressure. The saleswoman was helpful & dedicated, the staff was knowledgeable and efficient. More

Helpful 0

Report | Print

Great buying experience Overall it was a great experience. My salesman Michael was awesome!! He helped me find the exact car I wanted. He knew a lot about the car and was abl Overall it was a great experience. My salesman Michael was awesome!! He helped me find the exact car I wanted. He knew a lot about the car and was able to explain everything to me! Brandon in finance got me taken care of quickly. I’ve had my Forester for a month now & I have added remote start and got the windows tinted, I worked with Galen and Jesse in the service department they were fast and very nice! More

Helpful 0

Report | Print

Great experience and great car! Before I even went in for a test drive, Josiah and the Ferguson crew were already answering any questions I had via email. I got a video of the car I Before I even went in for a test drive, Josiah and the Ferguson crew were already answering any questions I had via email. I got a video of the car I was interested in and it was waiting when I came in. The guys were patient and did their due diligence to find me what I wanted for the price I wanted. They handled my trade seamlessly and I drove off happy with my new Forester! More

Helpful 0

Report | Print

Warranty Service Galen did a great job for me. It was a warranty oil change service for a new Subaru. Galen was very personable and communicated with me regularly. I w Galen did a great job for me. It was a warranty oil change service for a new Subaru. Galen was very personable and communicated with me regularly. I was given a loaner so there was no inconvenience while the Subaru was being serviced. The work was completed on schedule. More

Helpful 0

Report | Print

2nd time Subaru owner!!! Ferguson Subaru has been so great! We always get great customer service and they cut out all the nonsense. They are very accommodating and completely Ferguson Subaru has been so great! We always get great customer service and they cut out all the nonsense. They are very accommodating and completely upfront and open with pricing. It’s a much better experience at subaru buying a car than any other dealership. I also love their vehicles so much. I just purchased my second Forester and couldn’t find another SUV I loved more. I am definitely a Subaru girl. Thank you Ferguson Subaru, and thank you Kyle! More

Helpful 0

Report | Print

Car purchase This is the 3rd Subaru we have purchased at Ferguson. This was by far one of the less stressful car purchases we have made. The sales rep was courte This is the 3rd Subaru we have purchased at Ferguson. This was by far one of the less stressful car purchases we have made. The sales rep was courteous, knowledgeable, and not pushy. Answered all our questions. He showed optional purchases, but did not pressure us to sign up for any extended services. The finance department was easy to deal with and, again, did not pressure for extra items. We had actually come in the previous day for brake service on our Legacy (which we ended up trading in) and were very pleased with the service department as well. That was the first mechanical failure on our 2011 Legacy ever. Clean, friendly service. More

Helpful 0

Report | Print

BRZ purchase I went into to Ferguson Subaru not knowing what to expect as far as service goes, but Rex with Sales, made my purchase any easy walk in the park. No g I went into to Ferguson Subaru not knowing what to expect as far as service goes, but Rex with Sales, made my purchase any easy walk in the park. No games, no hassle, straight to the point and giving me all the details about the vehicle. The financing was painless, and Gaylen with services was great to work with ensuring my car was ready. Overall, phenomenal sales and services team. I would highly recommend anyone to buy from Ferguson. More

Helpful 0

Report | Print

Great experience This was how a visit to a dealership to buy a vehicle should be. Josiah was quick, knowledgeable and efficient in showing me what I wanted. The whole This was how a visit to a dealership to buy a vehicle should be. Josiah was quick, knowledgeable and efficient in showing me what I wanted. The whole thing was smooth and hassle free. More

Helpful 0

Report | Print

Honda lost me I've been a Honda owner for many years now. I decided, after seeing their new design, that I would branch out and see if I could find something else t I've been a Honda owner for many years now. I decided, after seeing their new design, that I would branch out and see if I could find something else that I liked. I looked at most of the other car makers and was just never impressed with what I saw and heard. That was until my S.O. bought a crosstrek and raved about her experience. So, while on a business trip I stopped in to look around, found a car I liked, and thought I'd ask about it. Kyle, my salesman, was incredibly helpful and very knowledgeable about the vehicle considering he owns and drives the car I was looking at. (Always a good sign) I have to say I never expected to skip my return flight home in lue of a 9 hour drive in a new car but the more I talked with Kyle and the guys in the service department I just couldn't pass up the opportunity. So by the end of the trip I drove my new WRX home. The only regret I have is that won't be able to service at Ferguson Subaru. Of course then again, if I have to go back I may just make the drive again. More

Helpful 0

Report | Print