Gary Alger | Page 18

As a follow up to my earlier rating regarding the dead battery issue in my Jeep, it was determined by a different dealer that the replacement Mopar battery installed by this service department, even after battery issue in my Jeep, it was determined by a different dealer that the replacement Mopar battery installed by this service department, even after insisting that it didn't need to be replaced, because I had already replaced it before bringing the problem to this service facility, was defective. One would have thought that after over 40 days of the vehicle sitting in this service center, they should have been able to isolate and determine that the replacement battery was defective. After replacing it, I have not had any further battery drain issues, so I am happy to say the issue was successfully resolved by a separate service center. It is unfortunate, the service manager could not work with the technicians to follow through and fix this very basic issue, a bad replacement battery. I think if they would have spent more time troubleshooting and diagnosing it, rather than letting the vehicle sit in the parking lot for lot for over 40 days, they would have been able to repair it. After years of servicing four different vehicles here, unfortunately I cannot currently recommend, this service department, or Stellantis Customer Support, I doubt my next vehicle will be a Stellantis vehicle, after a loyal customer for over 40 years. Truly sad........ More

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Had radio replaced due to my radio delaminating. There was damaged caused to the trim around my radio that I had to find on my own. No one reported it. And it was tried to be passed by me. Very dish There was damaged caused to the trim around my radio that I had to find on my own. No one reported it. And it was tried to be passed by me. Very dishonest and unprofessional. More

by craig.langdon Verified Customer Verified Customer

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Something went wrong while updating a recall in my car, but having the loaner vehicle was super convenient! but having the loaner vehicle was super convenient! More

by rgira Verified Customer Verified Customer

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My car was returned with the tires low on air, it was dirtier than when I dropped it off and the oil sensor/monitor was not reset with the oil change. They kept the car an extra day so there was time to dirtier than when I dropped it off and the oil sensor/monitor was not reset with the oil change. They kept the car an extra day so there was time to have had these things addressed. I am not confident the oil was changed, and given that I experienced issues at this dealership last January when the oil change was not performed but should have been I am concerned. More

by masongirl9 Verified Customer Verified Customer

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Excellent service very pleased with the work that was done,would definitely recommend people to here done,would definitely recommend people to here More

by stacyehrmentraut Verified Customer Verified Customer

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Excellent time in completing the work. Super customer service. Always willing to answer any questions I have Super customer service. Always willing to answer any questions I have More

by vlt69 Verified Customer Verified Customer

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My jeep was in for annual inspection. They had s check engine light appeared but they we able to clear it and the fault did not return. Jeep passed inspection. Thank you They had s check engine light appeared but they we able to clear it and the fault did not return. Jeep passed inspection. Thank you More

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I was very happy with the service and staff. My only complaint is that I had to sit in the waiting area for 3 hours with a coat on because it is so cold in there. My only complaint is that I had to sit in the waiting area for 3 hours with a coat on because it is so cold in there. More

by dianemp0630 Verified Customer Verified Customer

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This is my first Jeep. I have had a lot of questions, because it is so computerized I needed help to figure things out. The service department was very helpful answering an I have had a lot of questions, because it is so computerized I needed help to figure things out. The service department was very helpful answering and showed me the different screens to control the various functions. I’ve been very pleased with my experience. More

by tstern31 Verified Customer Verified Customer

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Everyone was so helpful and kept me updated throughout whole process! I was able to get loaner car right away while my car was getting worked on whole process! I was able to get loaner car right away while my car was getting worked on More

by devyngbrennan Verified Customer Verified Customer

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