Gary McCulloch
Gary McCulloch at Capital Toyota, Inc.

Gary McCulloch | Page 5

Service Advisor

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

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4.3
52 Reviews
4.3

52 Reviews

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52 Reviews of Gary McCulloch

November 14, 2023

Dealership Rating
Employee Rating

The first five free services are done, but I will be back to Capital Toyota with my 2022 Sienna. It's the only place that I will trust to work on my vehicle. We know they use genuine Toyota parts. This ma More

by SpitfireTN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2023

Capital Toyota, Inc. responded

Thank you for choosing Capital Toyota for your Sienna's first five services! We're honored to be your trusted service center, and we're pleased to know that you'll be returning with your 2022 Sienna. Using genuine Toyota parts is a priority for us to ensure your vehicle remains a Toyota in every aspect. If there's anything specific you'd like to address or if you have further comments, please feel free to reach out. We appreciate your loyalty and look forward to continuing to provide top-notch service for your Toyota.

November 14, 2023

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I am very happy with the repair department. They went above and beyond with service. More

by elm101749
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rodney Wallace

Nov 17, 2023

Capital Toyota, Inc. responded

Thank you for sharing your positive feedback! We're delighted to hear that you are very happy with our repair department and that they went above and beyond with the service. Providing excellent service is our goal, and we appreciate your acknowledgment of our team's efforts. If there's anything else you'd like to share or if you have further needs in the future, please feel free to reach out. We value your satisfaction and look forward to serving you again.

November 02, 2023

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They were quick with my service appointment, glad I went with them for my service. More

by Ninjason
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Recommend Dealer
Yes

Other Employees Tagged: Rodney Wallace , Jamey Blevins, Ashley Foster, AJ Turner

Nov 07, 2023

Capital Toyota, Inc. responded

We're thrilled to hear that your service appointment at Capital Toyota was efficient and met your expectations. Your satisfaction is important to us, and we're always here to provide you with top-notch service. If you have any more automotive needs in the future or any questions, feel free to reach out. We're here to assist you with a caring and uplifting attitude. Thank you for choosing us for your service needs! 🚗😊

November 02, 2023

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No issues, pick up service while I work is a plus. Advisor honest and put my needs first. Will turn for service. More

by jenmoon520
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Patrick Shadrick, Chris Smith , Richard Levi

Nov 07, 2023

Capital Toyota, Inc. responded

We're thrilled to hear about your positive experience with our pick-up service and honest advisors at Capital Toyota. Your convenience and satisfaction are our top priorities, and we're delighted to know that you feel well taken care of. We look forward to serving you for your future service needs, and please don't hesitate to reach out if you have any more questions or requirements. We're here to assist you with a caring and uplifting attitude. Thank you for your kind feedback! 🚗😊

October 28, 2023

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Great, thoughtful, thorough, quality care and work from both the service providers/representatives and mechanics! More

by Bedfords
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Service Time
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Recommend Dealer
Yes
Oct 31, 2023

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! 😊 We're thrilled to hear that you've received great, thoughtful, thorough, and quality care and work from both our service providers/representatives and mechanics. Your satisfaction is our top priority, and we're committed to providing you with the best service possible. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to make every visit an excellent one. Safe and happy driving!

August 27, 2023

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We have had great experiences with Capital Toyota for many years. There was no wait for telling a person our reasons for being there. The communication of how the repair was going was excellent. More

by twhooper
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Richard Levi

Aug 28, 2023

Capital Toyota, Inc. responded

Thank you so much for your heartwarming review and for choosing Capital Toyota as your trusted automotive partner for many years! 🚗💙 We're absolutely thrilled to hear that you've had consistently great experiences with us. Efficiency is our aim, and we're delighted to know that your wait time was minimal when you visited us. We understand the importance of clear communication, especially when it comes to repairs, and we're overjoyed that our updates on the repair process met your expectations. Your loyalty and kind words truly warm our hearts. We're here to make sure your experiences with us continue to be exceptional, so please don't hesitate to reach out if you need anything in the future. Safe travels, and we look forward to serving you for many more years to come! 🌟🚙

August 09, 2023

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The service was quick. That’s all I can think of today and I used a coupon…still expensive More

by lad81452
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Recommend Dealer
Yes
Aug 10, 2023

Capital Toyota, Inc. responded

Thank you for taking the time to provide feedback on your recent service experience with us. We're pleased to hear that you found our service to be quick and efficient. Your time is valuable, and we strive to make your visit as convenient as possible. We also appreciate your honesty about the cost, even with the coupon. While we do our best to provide competitive pricing and offer coupons to help our customers save, we understand that vehicle maintenance expenses can still add up. If there's anything specific you'd like to discuss about the cost or if you have any other questions, please feel free to reach out to us. Your feedback helps us continually improve our services and offerings. Thank you for choosing Capital Toyota for your vehicle service needs. We hope to have the opportunity to serve you again in the future.

August 02, 2023

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Excellent service! I have not been disappointed. Every time I have had my vehicle serviced it has been a great experience. Can’t say enough about the customer service a More

by Bransonkennedy3
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Recommend Dealer
Yes

Other Employees Tagged: Scott Lundeen, Sandy Leamon, Gwen Livley, Katie Martin, Delmas Rigsby , Jamey Blevins, Ashley Foster, Richard Levi, Hunter Millican

Aug 10, 2023

Capital Toyota, Inc. responded

Thank you for your kind words and for sharing your consistently positive experience with our service at Capital Toyota! We're absolutely thrilled to hear that you've consistently received excellent service and have had great experiences every time you've had your vehicle serviced. Customer satisfaction is our top priority, and we're honored to have earned your trust and positive feedback. If you ever have more feedback, questions, or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Capital Toyota for your vehicle service needs. Your continued support means a lot to us, and we're excited to continue providing you with top-notch service.

June 18, 2023

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Friendly, fast service with convenient hours. We have used Capital Toyota for many years and have always received good service. More

by twhooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith, Gary Shuford , Richard Levi

Jun 19, 2023

Capital Toyota, Inc. responded

Thank you for your kind feedback regarding the service you have received at Capital Toyota. We are thrilled to hear that you have consistently experienced friendly, fast service with convenient hours. At Capital Toyota, we understand the importance of providing efficient and customer-centric service. Our team is dedicated to ensuring that your service experience is both pleasant and timely, allowing you to get back on the road as quickly as possible. We greatly appreciate your loyalty as a longstanding customer. It's fantastic to know that you have chosen us for many years and have consistently received good service. Your satisfaction is our top priority, and we will continue striving to meet and exceed your expectations. Thank you for choosing Capital Toyota as your trusted dealership. We value your business and look forward to serving you for many more years to come.

May 15, 2023

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Clean professional efficient friendly thorough skilled that’s enough why fifteen words kinda imposing on my time More

by Frank
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Recommend Dealer
Yes
May 19, 2023

Capital Toyota, Inc. responded

Thank you for your feedback and for providing such concise and positive descriptors of your experience with us. We appreciate your kind words, and we're thrilled to hear that you found our team to be clean, professional, efficient, friendly, thorough, and skilled. Your satisfaction is our priority, and we're delighted that we were able to meet your expectations in all these aspects. We apologize if the request for a certain word count felt imposing, and we appreciate your understanding. If there's anything else we can do for you or if you have any further comments, please don't hesitate to reach out. Thank you for choosing our dealership, and we hope to have the opportunity to serve you again in the future.

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