Gary McCulloch | Page 6

Capital Toyota, Inc. responded

Thank you for your feedback and for providing such concise and positive descriptors of your experience with us. We appreciate your kind words, and we're thrilled to hear that you found our team to be clean, professional, efficient, friendly, thorough, and skilled. Your satisfaction is our priority, and we're delighted that we were able to meet your expectations in all these aspects. We apologize if the request for a certain word count felt imposing, and we appreciate your understanding. If there's anything else we can do for you or if you have any further comments, please don't hesitate to reach out. Thank you for choosing our dealership, and we hope to have the opportunity to serve you again in the future.

Capital Toyota, Inc. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great service experience with us. From our friendly receptionists to Gary in service, our team is dedicated to providing exceptional customer service. We understand the value of your time, and we strive to make your service visit as efficient as possible. It's fantastic to know that we were able to get you in and out in less than 45 minutes. Your kind words about our customer service are truly appreciated. We will be sure to pass along your gratitude to the entire team. If you ever have any further questions or need any additional assistance, please don't hesitate to reach out. Thank you again for choosing us and for your support. We look forward to serving you in the future with the same level of care and efficiency.

Capital Toyota, Inc. responded

Thank you for taking the time to share your feedback with us. We're sorry to hear that you had to wait for three hours for your tundra oil change and tire rotation, and we understand that it must have been frustrating for you. We're glad to know that despite the issue with the lift, you were satisfied with the service provided to your truck. We appreciate your feedback. We strive to provide our customers with excellent service and efficient communication, and we apologize for any inconvenience caused. We are pleased to hear that our team compensated your oil change and the next one as well. Thank you for your patronage and we look forward to serving you in the future. If you have any further concerns or questions, please don't hesitate to reach out to us.