"A Great Experience purchasing a new car"
This is an excellent dealership to do business with They are direct and to the point. They do not use pressure tactics like in other dealers. You can make your decision at your own pace. Especially helpful were the salespeople Gary and Katty. They were wonderful! They did everything possible to make my experience a great one and they succeeded!
"Treated an out of towner well"
I live 3 hours from the dealership and in a different state. I also purchased a used GMC Yukon XL (not an Infiniti).
I initiated contact by clicking a button on cars.com. Gary Muller called me within a few hours and was excited to share as much as he knew about the vehicle. Over the next day or two we spoke a few more times and as I was VERY interested and out of state, Gary offered to put a hold on the vehicle for me for a small and refundable down payment. I was really thrilled that they were willing to hold it up to a week as I was going to need to take time off of work to drive down. Gary also indicated that he was the web manager and said that Andreas was the person I would be working with.
Over the next few days I spoke with Andreas once or twice to learn more about the vehicle and we decided I would head down on Friday. Andreas assured me that the car was already washed and if they had to move it outside for any reason (very snowy week) that he would have them wash it again.While driving down, I texted with our ETA. Andreas informed me that he was hung up at reserves (thanks for your service Andreas!) and I would instead be working with Steve Johnson.
We arrived, met Steve and headed out for a test drive. Steve didn't know that much about the features of the vehicle, which I somewhat expected, being that it was a GMC, but he was a great tour guide. After the test drive, we hit the office for some haggling. I enjoyed working with Steve, and we didn't ask for much as we were already pretty happy with the sale price, but inquired about getting some new headphones for the rear seat entertainment. Steve could have been more accommodating with that request, but overall...solid guy to work with.
While we were in Steve's office, Gary stopped in to introduce himself, which I thought was pretty cool and Andreas also made it back from reserves and introduced himself as well.
Took about 3 hours to get thru everything. Solid team. Nice dealership. And happy with the price we got. Love our Yukon XL!
"Wonderful car buying experience"
Listened to what I was looking for and I was able to shop for a SVU that met my needs with no pressure. Wonderful customer service.
"Modern car-buying experience...simple!"
I found the car I wanted online at Infiniti of CH after searching for a few days. It was the right model with the desired option packages and price point. After reaching out to the dealership to confirm options and availability, I made an appointment to test drive the car. Once I arrived at the dealership, Bill M, Gary M, and Garret S took good care of me. Needless to say, I drove out of the deanship with the vehicle. I appreciate their commitment to service and integrity. I received a top notch vehicle with even better service from the staff at Infiniti of Clarendon Hills.
"Excellent, personable experience."
From our initial online contact with Gary Muller, to the test drive and conversation with salesman Rishi Nath, to the genial and painless financial process with Jake Lubinski, to the final handoff of the vehicle with a very comical Alan Timmerman who really tied everything together......we couldn't have asked for a better experience. Everyone was very warm, friendly, and extremely helpful. They took all headaches out of the mix and turned it into a pleasant affair. Would definitely recommend!
"Another nice deal!"
- Mark A
I've bought four Infiniti's from this dealership. The experience is great every time. I worked with Gary Muller initially through the internet department and John Mekhiel for the actual sale. Both handled my deal with professionalism and expediency. I got the deal I wanted! And the service group is exceptional - Tony and his team never disappoint! You'd do well to purchase and service a car with these guys - I know I have!
I would recommend Gary and Hani to anyone looking to buy a car. AWESOME SERVICE and the quickest I have ever bought a car! An added plus - amazing technology with the Finance Manager - everything electronic, fast and convenient. INFINITI of Clarendon Hills rocks!
"Got the job done"
Gary and Andreas were able to find the car quickly and make the deal happen and even stayed late to accomplish it. Way to go gentlemen...
"Quick, responsive, helpful, price competitive"
Gary Muller is great to work with - he was super helpful and always quick to respond. Gary and the dealership was very competitive when it came to purchasing our new Infiniti - highly recommend!
"Great service, very personal staff"
Drove out from the city after talking to Gary over the phone earlier in the day trying to find the best deal on a new car for my fiancée. He was super helpful over the phone and was able to give me quotes/deals promptly and we decided not to even look at the dealer that was like 5min walking distance from home. Unfortunately we were unable to meet him when we got to the dealer late at night after work but he got us in contact with Rishi who went above and beyond to help close the deal. From letting us test drive the vehicle we were interested to going over features and the overall process of purchasing a car, there was not once that we felt as though we weren’t taken care of. Both Gary and Rishi are fantastic at what they do but even better people in general and it made the whole horror of buying a new car actually quite satisfying/uplifting. Would highly recommend the dealership but also these 2 gentlemen for anyone looking to buy a new Infiniti.