Gary Smedstad | Page 5

Very courteous and professional service with excellent communication as to service provided and completion of service. communication as to service provided and completion of service. More

by JJANDYY67 Verified Customer Verified Customer

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Acura used to be a great place to take my car for service. All new staff, and the customer service crashed and burned since my last visit approximately one year ago. Things sure were different not service. All new staff, and the customer service crashed and burned since my last visit approximately one year ago. Things sure were different not that long ago. I will mention the two people left that I've worked with in the past that were really great to work with and always communicated well. Chandra Rosales and Gary Smedstad. I understand that it gets hectic there, and although I did initially authorize the work on the vehicle, I never received the call back that I requested before the work was started on the car. I only received a call once the work was done and the prior request wasn't even acknowledged (even if to say sorry we didn'tget back to you before the work on the vehicle was performed). I was always able to obtain a loaner vehicle in the past regardless of the service that was being performed on the vehicle, but was told that due to the service that was being performed I would not be eligible to get a loaner vehicle. Also, I was told my car would be washed and it wasn't. I understand that the wash is a courtesy but I was told it would happen and it was returned unwashed. Overall, the most disappointing experience I've ever had with service at this location. More

by ldonaldsoncd Verified Customer Verified Customer

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Location is easy to locate. Friendly staff. Clean area. they explain services well. Vert friendly Friendly staff. Clean area. they explain services well. Vert friendly More

by OP_AY Verified Customer Verified Customer

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Our salesman, Lucas, was very knowledgeable and helpful. Pedro was also really great to work with. Highly recommend! Pedro was also really great to work with. Highly recommend! More

by SCOTT@CONNEKTLLC.COM Verified Customer Verified Customer

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They always do a great job. I have been a customer of theirs for years I have been a customer of theirs for years More

by kimashburn Verified Customer Verified Customer

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Excellent service always at Nieillo Acura. I would recommend bringing your car all the time. I would recommend bringing your car all the time. More

by leticiaangel67 Verified Customer Verified Customer

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Service department always has awesome customer service. The best Acura dealer I’ve ever been to. The best Acura dealer I’ve ever been to. More

by seancadams Verified Customer Verified Customer

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Gary is knowledgeable and responsive. Dealers are usually more expensive, but Niello often has service discounts, which I like. Dealers are usually more expensive, but Niello often has service discounts, which I like. More

by DLIO Verified Customer Verified Customer

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The service was quick and efficient. Everyone was very friendly. I appreciate the water, coffee and snacks in break room. Everyone was very friendly. I appreciate the water, coffee and snacks in break room. More

by SANDRAGRANADA Verified Customer Verified Customer

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Dealership manager Terry was great and really listened to my concerns and fixed my car! my concerns and fixed my car! More

by Jordandean2015 Verified Customer Verified Customer

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