Gary Thiem | Page 10

Warranty gap LoJack The sales team was quick.. Thank you “Sam the jeweler” However, during the financial portion I wanted to add a warranty and gap to my loan. But, I w The sales team was quick.. Thank you “Sam the jeweler” However, during the financial portion I wanted to add a warranty and gap to my loan. But, I was told I would have to purchase a bundle to get what I needed. Which I felt was unfair! If your going to offer a product the customer should have a choice in what they want to pay for. I felt I had to purchase this package to get what I really wanted. And I did asked if I could just get the gap and warranty only; I was told no, it’s a package deal only, or nothing... It may seem like a small thing to your company; but that additional amount 1-2000.00 added to my loan could hurt someone budget. As a matter of fact a friend of mine just totaled her car and is looking to purchase a new one. She wanted to know which dealership I went to Mother’s Day.... then I realized today the possible reason why you force a new owners to purchase the LoJack because it’s all ready installed on all your vehicles on your lot... and then follow up with “your insurance rate will give you a discount for having it... “Not”... More

by Dealership Verified Customer Verified Customer

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Carlos & Sonny Carlos and Sonny were helpful in every way. Both, true assets to your company. Appreciate all the time they spent with me and made sure I understood Carlos and Sonny were helpful in every way. Both, true assets to your company. Appreciate all the time they spent with me and made sure I understood vehicle functionality and my financing options. More

by Volt Verified Customer Verified Customer

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Thank you! Carl Burger DID want our business. We had already gone to two different dealers before we ended up at Carl Burger. A different Dodge dealership turned Carl Burger DID want our business. We had already gone to two different dealers before we ended up at Carl Burger. A different Dodge dealership turned us away a week before we bought our Ram at CB. I had given up hope in buying our truck. We were on our way home and we decided to give CB a try. I am in awe with this dealership. They exceeded my expectations. When other dealers didn’t want to give us the time of day, this dealer went above and beyond and sold us our new truck. If you are in the market for a new vehicle, I highly recommend this dealership. I thanked Roger for not talking down to us the way other sales people did. Great customer service all around. More

by Ruiz Verified Customer Verified Customer

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Liars and game players The salesman lied and told me there was dirt on the wheels and when they wash it it would come off so I was ushered into finance to sign papers while The salesman lied and told me there was dirt on the wheels and when they wash it it would come off so I was ushered into finance to sign papers while they wash the car when I came back the same markings were on the wheels I’m paying a little over $24,000 for this car it’s as much as some of the new cars I’m a senior citizen I have been ill and I had also I had been there since 7:30 AM between 4:30 - 5:00 pm with nothing to eat till the end of the deal. I have diabetes and I had to ask someone o get me something to eat a Subway sandwich whatever and that’s what they finally did. Well signing papers they were supposed to be cleaning up the new car and it still had the same ugly markings on the wheels and I brought it to the sales man attention and he change the subject on me and talked about how beautiful the car was. I turned in a 2017 Chrysler 200 with 6000 miles on it and not a dent on it it was clean as a whistle I also gave them a 2006 Cadillac that had only 50,000 miles on it and paid for with a brand new stereo system in it not even six months old . After I brought the car home I noticed some slight scratches that we didn’t see in a tiny dent that they are refusing to fix they had the nerve to accuse me! they only want to fix the real minor stuff their cheap yet they want u to give all you have! I asked for my new stereo back out of my Cadillac they refuse to even give that to me. I did get a couple of phone calls and was told not to worry about it they would fix the issues the only thing they ended up agreeing to fix were the minor stuff and they were supposed to put wheels on if I bought the wheels with my money for the Cadillac...Which I should not have that type of expense after giving them 2300 Cash my total nest egg n order to keep my payments down! In the last three years I have bought a car from Carl’s burger every year and they did not even consider how much $ they made off of me I would not recommend them to anyone at all ever again More

by Lee Verified Customer Verified Customer

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Very great hardworking team I Really Love the experience here, they have a very friendly, determined hardworking team. They’ve very great customer service, great quality of work, I Really Love the experience here, they have a very friendly, determined hardworking team. They’ve very great customer service, great quality of work, they have amazing prices on everything there. I’d definitely recommend them. More

by Kaykay.km77 Verified Customer Verified Customer

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Wonderful car buying day!! My daughter & I received the best car buying experience than anyone could imagine. It was an awesome experience from start to finish. This experience My daughter & I received the best car buying experience than anyone could imagine. It was an awesome experience from start to finish. This experience helped ease my stress of car buying. More

by kalalreed Verified Customer Verified Customer

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Excellent experience If you're in the market for a new car, I would highly recommend coming here. By far, the best customer service experience I've ever had at a car deal If you're in the market for a new car, I would highly recommend coming here. By far, the best customer service experience I've ever had at a car deal ship. Sam was amazing in Helping us find a car that best fit all our needs. He went above and beyond to make sure we got everything we wanted and needed. We were trying to decide between two cars and he brought them both out and gave us time to look over both cars without him hovering over our shoulders or trying to influence our decision. Fernando in finance was awesome helping us with finalize our paperwork. He actually called us the next day to tell us he had gotten us a lower APR! Yes! How Awesome! Gary the Sales Manager helped us get the car we wanted right in our budget and exceeded our expectations. If you're looking for a great car buying experience, Go to Carl Burger. The team is very attentive to all your needs and wants. Tell them I sent ya and they will hook you up. More

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Repeat customer I’ve purchased three vehicles from CB JDR and not once have I ever been let down. Don’t really have anything negative to say about the sales side, it’ I’ve purchased three vehicles from CB JDR and not once have I ever been let down. Don’t really have anything negative to say about the sales side, it’s really Only service that sucks but that’s all dealerships. More

by r1pp3r23 Verified Customer Verified Customer

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Good experience If you come in knowing what you are looking for, you will have a good experience in here. Test drive was simple and pain free. Of course you can expe If you come in knowing what you are looking for, you will have a good experience in here. Test drive was simple and pain free. Of course you can expect to get no more than 75% of kbb trade in value. Either something has happened with the market on your particular make and model or they have to "recondition" your car for resale. Anyways, come in here knowing the game with your numbers figured out and they will give you a good deal on a good vehicle. Not scammers, not shady, just trying to run a business. More

by Chuckles Verified Customer Verified Customer

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A great experience! Let me start by saying I’m a Ford guy. I drive an 2017 F250, my wife had a 2018 Fusion hybrid, and my daughter has a 2011 Fusion. We were looking fo Let me start by saying I’m a Ford guy. I drive an 2017 F250, my wife had a 2018 Fusion hybrid, and my daughter has a 2011 Fusion. We were looking for a bigger vehicle for my wife and she wanted to look at the Pacifica. The first thing we noticed was the lack of pressure. We were on the lot for about 10 minutes looking around before anyone approached us. Usually car salesmen are like flys on rotten food. Raul was the salesman who asked what we were looking look and from there he showed us around. It was refreshing to have him answer our questions when he could and admit he had to look up the answer when he didn’t. Even the sales manger was great. Our negotiations were direct and again he was not pushy. When we went to finance it was the same. A great stress free experience. My wife and I are extremely pleased with our experience at Carl Burger Chrysler and when I’m in the market for another vehicle I will definitely go back to see what they have. The only thing that could have made this a perfect experience is if they were a Ford dealer. Ask for Raul and he will treat you with respect and you will get a great deal. More

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