Gary Thiem | Page 9

christian was the best salesman, ever this was my 7th new car purchase plus 4 used cars purchased at various dealerships during the past 30 years. there was only 1 other salesman that has this was my 7th new car purchase plus 4 used cars purchased at various dealerships during the past 30 years. there was only 1 other salesman that has impressed, years ago at a ford dealership. i would have walked out of the dealership if it weren't for Christians personal dedication and understanding of my expectations. he didnt try to sell me a car, instead he mediated the transaction with a personal touch. I made two trips to the dealership and Christian worked to spend the extra time test driving, showing me around the lot and educating me on the vehicles that interested me. i am the project manager of a large government project and i am adept at recognizing skills of personnel that lead to project health and growth. Promote this man and emulate his example. Carl Burger will be my first choice of my next vehicle purchase. More

by david e Verified Customer Verified Customer

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Sold the wrong car I asked my sales team more than once if the car was a certain model, I was told yes over and over again. The information that gave me was completely I asked my sales team more than once if the car was a certain model, I was told yes over and over again. The information that gave me was completely wrong and has resulted in my having a car that requires more money in after market parts. More

by Lmkbrooks4 Verified Customer Verified Customer

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Fantastic Dealer Great experience! Management team got me in the truck I was looking for. 2019 Ram 6.7 liter diesel HO 3500 dually. Absolutely the best truck I've o Great experience! Management team got me in the truck I was looking for. 2019 Ram 6.7 liter diesel HO 3500 dually. Absolutely the best truck I've owned; I've owned the others so I know what I'm talking about. The Ram design and engineering has no equal. If you bought something else you didn't buy the best truck made. Luxury and reliability comes with the Ram brand; period! I will never own anything other than a Ram! More

by Fishing Dude Verified Customer Verified Customer

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Very good experience Answered all my questions and worked with me to make the right deal.Showed me all the features I need and some I didn’t know about.Very helpful crew Answered all my questions and worked with me to make the right deal.Showed me all the features I need and some I didn’t know about.Very helpful crew More

by Jonsack33 Verified Customer Verified Customer

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Fast and easy! This is the third vehicle I have purchased from Carl Burger. We came in looking for a new car for my wife and were short on time. The intention was to This is the third vehicle I have purchased from Carl Burger. We came in looking for a new car for my wife and were short on time. The intention was to buy in a couple of weeks. The sales team were very respectful with our time and were going to give us pricing info to take home to consider. It was so low stress without the constant back and forth we ended up buying on the spot. Fernando in finance was great too. He got us out the door quickly so we could handle our other commitments. Probably the fastest I have been through the new car process. More

by UKNIXTER Verified Customer Verified Customer

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Since We arrived everybody was very polite and helpful We needed a Spanish speaker and manager help with that and after making deal we went home with a great experience and satisfaction thanks for. A great We needed a Spanish speaker and manager help with that and after making deal we went home with a great experience and satisfaction thanks for. A great service and fine people More

by Flor64 Verified Customer Verified Customer

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Jeep Wrangler Danny provided high level efficient service and assistance finding the perfect vehicle for my budget. He was helpful, knowledgeable, and made the ent Danny provided high level efficient service and assistance finding the perfect vehicle for my budget. He was helpful, knowledgeable, and made the entire process run smoothly from start to finish. More

by stevench1 Verified Customer Verified Customer

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New RAM Rebel Owner We couldn't be happier. Thanks Gary and Arturo. Great Team. We got a solid deal on a 2019 RAM Rebel. We went late and saw many trucks to decide wh We couldn't be happier. Thanks Gary and Arturo. Great Team. We got a solid deal on a 2019 RAM Rebel. We went late and saw many trucks to decide what we wanted and what they would cost. Everything is so expensive so we tried to trim our expectations. Arturo listened and jumped on a few options. It got late and we left very informed. Next day went to another dealer in National City and was "shown around" with little understanding, no offer, no discussion of what they could do for me. Spent a lot of time there discussing what we wanted but the guy just showed us around more. Glad we had already learned so much from Carl Burger. Later, went back to Carl Burger Dodge and they knew our name and Gary (Sales Manager) came out to say hello (again). Arturo told us about some discounted vehicles they had that closely matched what we were looking for. He really wanted us to be happy with our selection. They found 99% of what we wanted in the older stock with a HUGE discount off MSRP. He told us right off what we could save and my eyes popped. YES! That's what we want. AWESOME. A $60k truck with almost $15k off. HAPPINESS!! More

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False Advertising Certified Vehicle, not disclosing trans re I recently bought a certified Jeep at Carl Burger Dodge and when recieving vehicle there were many things that had issues. No parking brake, transfer I recently bought a certified Jeep at Carl Burger Dodge and when recieving vehicle there were many things that had issues. No parking brake, transfer case and front driveshaft was defective and needs replaced, no windshield wiper fluid worked due to broken attachments and loose wiper fluid cable, gas lid is loose and scratches body panel, interior trim pieces are broken off or warped, electronic shortouts in radio system. When taking car into my local jeep dealership they informed me that the car had a transmission replaced at 58k miles which also wasn't told to me. Once they reviewed issues and contacted service contract at Chrysler they stated they wouldnt cover repairs due to them being a preexisting condition. So warranty wont repair any damages on car I bought May 7th. I informed Carl Burger Dodge and they will review the invoice and let me know. But as a customer and having the car in the shop 9 days now already with a list of uncovered repairs is not what I'd consider a certified would be. As I consult an attorney and wait for invoice for repairs, I'm just thankful I live in Ohio and not signed title into my name yet. More

by JYYNX3 Verified Customer Verified Customer

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Excellent service Great customer service, very knowledgeable of the vehicles on the lot. They were not the typical “pushy” sales reps. Both Brandon and Christian allowe Great customer service, very knowledgeable of the vehicles on the lot. They were not the typical “pushy” sales reps. Both Brandon and Christian allowed me and my wife to have some space and talk privately. Very helpful working with us to meet our price.Overall great experience. More

by Nattythaniel Verified Customer Verified Customer

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