Gary Vogt | Page 9

Poor customer service According to staff the warranty expired in 5/29/18. Only 24k miles on truck. If that's the best chevy can do to help it will be the last one I own. I According to staff the warranty expired in 5/29/18. Only 24k miles on truck. If that's the best chevy can do to help it will be the last one I own. I reached out to the national customer service group for resolution. Truck is like brand new. More

by ddwilcoxbmet Verified Customer Verified Customer

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Very good experience and everyone was especially nice to my Z as he told me he was called was very helpful He was able to reduce my present loan amount and get me into a newer car which is something I have be Z as he told me he was called was very helpful He was able to reduce my present loan amount and get me into a newer car which is something I have been trying to do for a while now More

by DCLEVESQ Verified Customer Verified Customer

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Critique Appt time kept. Xceptional!!! Employees very good, friendly. Atmosphere pleasant, appreciate access to beverages and staff. Appreciate the courte Appt time kept. Xceptional!!! Employees very good, friendly. Atmosphere pleasant, appreciate access to beverages and staff. Appreciate the courtesy and also the reminder of the appt, More

by becklea9 Verified Customer Verified Customer

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Gary Vogt is great Gary has taken excellent care of us for many years, I wouldn’t think of going to anyone else. Gary represents the Ferman name well David Ware Gary has taken excellent care of us for many years, I wouldn’t think of going to anyone else. Gary represents the Ferman name well David Ware More

by DRWARE Verified Customer Verified Customer

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Vehicle maintenance I have used this location purely out of convenience in the past but I am strongly considering going back to Regal despite the drive time. The cashiers I have used this location purely out of convenience in the past but I am strongly considering going back to Regal despite the drive time. The cashiers aren't so friendly and my interactions with them have always been stale and uninviting. When dropping off it's easily a 10min wait. I have had to wait 15-20 on many occasions. I am a patient person so typically this doesn't bother me. What bothers me is that when I'm dropping off The Advisors are nice, they great you, and make you sign and go on about their day but when you come to collect your vehicle they are usually busy with someone else so there is no recap or recommendations based on multi inspection. I'm not even sure the mechanic checks anything because I have only received paperwork showing specs once in the year plus I have gone to this location. Pricing is expensive but most consumers go to the dealer for piece of mind and quality of service...after repeated visits I can't say the service has gotten any better. More

by ka25353 Verified Customer Verified Customer

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Oil Change Last Minute Shirley was so pleasant and understanding on my last minute request. She was able to word me in the next morning. Gary was outstanding and kept me Shirley was so pleasant and understanding on my last minute request. She was able to word me in the next morning. Gary was outstanding and kept me in the loop through text up to the minute when my truck was coming out of the bay. Awesome experience every time. Thank you! More

by christopher_swantek Verified Customer Verified Customer

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The company must provide customer service traning to all of If you can be honest this place is very far from the good predicate about customer service. Almost all employees who exist both in the office and the If you can be honest this place is very far from the good predicate about customer service. Almost all employees who exist both in the office and the field is very unconcern with customer satisfaction. They seem indifferent and do not want to give the best to the customer. not friendly, I have to be forced to come to this place for my car service because I've already bought a car in this place, to get free service facility and change the oil More

by yoyowalandouw Verified Customer Verified Customer

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Service Great people great employees fast and friendly service completely satisfied. Purchase my 2014 Malibu and then came in and trade it in in December for Great people great employees fast and friendly service completely satisfied. Purchase my 2014 Malibu and then came in and trade it in in December for my 2018 Chevy Equinox Nate has been very helpful More

by juanitaf12 Verified Customer Verified Customer

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Oil change service I gave a 3 rating for 3 reasons. I was there for a simple oil change, quoted an hour. My car didn’t go on the lift until the 1 hour mark... I had jus I gave a 3 rating for 3 reasons. I was there for a simple oil change, quoted an hour. My car didn’t go on the lift until the 1 hour mark... I had just gotten it washed and waxed, the technicians left handprints all over the front edge of the hood and driver’s door. This may seem picky but I expect a little more attention to detail...which leads to the 3rd reason. When the service was all said and done I was told it took longer because the wrong oil was put in by mistake so they had to drain it and replace it with Mobile 1, which is what I was asked at the beginning if that’s what I wanted. All in all, little disappointed this time around. Note- Did not get any names from the service Dept, I have to select atleast one to submit the review. More

by clemons19 Verified Customer Verified Customer

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Excellent I had an amazing experience, great place, great business. They treat you like a friend and they try to help you depending of your needs. I’m very happ I had an amazing experience, great place, great business. They treat you like a friend and they try to help you depending of your needs. I’m very happy with my buy. More

by naisysnmc12 Verified Customer Verified Customer

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