Gates Walters

I had not been to a dealership in 12 years and was not looking forward to it. Wow, was I surprised by the incredible customer service at Paramount VW. Gates is extremely knowledgeable and answered all of looking forward to it. Wow, was I surprised by the incredible customer service at Paramount VW. Gates is extremely knowledgeable and answered all of our questions. He was easy to work with and unpretentious, making our car buying experience enjoyable. Similarly, Cole led us through the purchase process with ease, answering our questions and ensuring we were comfortable with the rate and payment amount. We highly recommend that you visit this dealership for your next car purchase! You will not be disappointed! More

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The entire experience working with Zachary was easy and pleasant he was ready for any questions I had and made sure I was satisfied with everything pleasant he was ready for any questions I had and made sure I was satisfied with everything More

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Fantastic service, I knew the price I wanted to pay and we came to an agreement! Then everything was smooth sailing after that. Great team! Great dealership we came to an agreement! Then everything was smooth sailing after that. Great team! Great dealership More

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It was a great experience purchasing our vehicle here. We love the car! Michael and the rest of the staff were very friendly and quite helpful. I would recommend anyone to visit this dealership. We love the car! Michael and the rest of the staff were very friendly and quite helpful. I would recommend anyone to visit this dealership. More

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Gates was amazing to work with. It was very clear and professionally presented/ handled. Would recommend Paramount It was very clear and professionally presented/ handled. Would recommend Paramount More

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My daughter spent a great deal of time searching for the perfect car and ultimately found it at Paramount Automotive in Hickory, NC — nearly a five-hour drive from where we live. From the very beginning, th perfect car and ultimately found it at Paramount Automotive in Hickory, NC — nearly a five-hour drive from where we live. From the very beginning, the team went above and beyond to support her purchase and ensure her satisfaction. During the test drive of the 2024 Volkswagen Jetta, she noticed an issue with the electronic sunroof. The salesman, Gates Walters, assured her it would be addressed while the paperwork was finalized. Unfortunately, the repair could not be completed that same day. We brought the car home with the plan to have the repair completed locally, but when the nearest Volkswagen dealership declined to perform the work, Paramount Automotive immediately stepped in. They provided her with a loaner car and personally drove her Jetta back to Hickory to complete the repair, leaving her with reliable transportation in the meantime. What followed was a lengthy process — the repair ended up taking more than two months. Throughout that time, the dealership stayed in contact and ensured she had a dependable vehicle to drive. Ultimately, Rudi, the General Sales Manager, reached out to express concern about the reliability of the repair and her long-term peace of mind. Rather than return a vehicle they could not fully stand behind, the dealership went the extra mile to make things right. They worked diligently to locate a comparable option and ultimately placed her in a brand-new 2025 Volkswagen Jetta with the same features and significantly fewer miles, since it had never been owned. We would especially like to thank Gates in Sales for his professionalism and care, Frank in Service for his persistence and support, and Rudi in Sales Management for his leadership and integrity throughout this entire process. This level of integrity, professionalism, and customer care is truly rare in today’s marketplace. Paramount Automotive not only safeguarded my daughter’s investment but also demonstrated a genuine commitment to her safety and satisfaction. I would highly recommend them to anyone considering a vehicle purchase. More

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Very good experience was not pressured when I arrived and was able to look around with out being baddger. Financial lady was very good and fast. was able to look around with out being baddger. Financial lady was very good and fast. More

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This was the best buying experience I have had so far. Gates Walters was great. Gates Walters was great. More

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Paramount Volvo is the best! My recent buying experience was easy and low stress. I was thrilled that they had the exact car I wanted in perfect timing. As a repeat customer I My recent buying experience was easy and low stress. I was thrilled that they had the exact car I wanted in perfect timing. As a repeat customer I can also highly recommend the service department. Paramount is fortunate to have so many helpful, knowledgeable people who are fun to work with. Our thanks especially to Gates and Heather! More

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Gates and Cole were awesome to work with! Buying a VW through Paramount was so easy and effortless. Everyone is very friendly and helpful and we could not ask for a better experience! We w Buying a VW through Paramount was so easy and effortless. Everyone is very friendly and helpful and we could not ask for a better experience! We will return to Paramount for all of our future car purchases. More

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