Gates Walters | Page 2

My daughter spent a great deal of time searching for the perfect car and ultimately found it at Paramount Automotive in Hickory, NC — nearly a five-hour drive from where we live. From the very beginning, th perfect car and ultimately found it at Paramount Automotive in Hickory, NC — nearly a five-hour drive from where we live. From the very beginning, the team went above and beyond to support her purchase and ensure her satisfaction. During the test drive of the 2024 Volkswagen Jetta, she noticed an issue with the electronic sunroof. The salesman, Gates Walters, assured her it would be addressed while the paperwork was finalized. Unfortunately, the repair could not be completed that same day. We brought the car home with the plan to have the repair completed locally, but when the nearest Volkswagen dealership declined to perform the work, Paramount Automotive immediately stepped in. They provided her with a loaner car and personally drove her Jetta back to Hickory to complete the repair, leaving her with reliable transportation in the meantime. What followed was a lengthy process — the repair ended up taking more than two months. Throughout that time, the dealership stayed in contact and ensured she had a dependable vehicle to drive. Ultimately, Rudi, the General Sales Manager, reached out to express concern about the reliability of the repair and her long-term peace of mind. Rather than return a vehicle they could not fully stand behind, the dealership went the extra mile to make things right. They worked diligently to locate a comparable option and ultimately placed her in a brand-new 2025 Volkswagen Jetta with the same features and significantly fewer miles, since it had never been owned. We would especially like to thank Gates in Sales for his professionalism and care, Frank in Service for his persistence and support, and Rudi in Sales Management for his leadership and integrity throughout this entire process. This level of integrity, professionalism, and customer care is truly rare in today’s marketplace. Paramount Automotive not only safeguarded my daughter’s investment but also demonstrated a genuine commitment to her safety and satisfaction. I would highly recommend them to anyone considering a vehicle purchase. More

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Very good experience was not pressured when I arrived and was able to look around with out being baddger. Financial lady was very good and fast. was able to look around with out being baddger. Financial lady was very good and fast. More

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This was the best buying experience I have had so far. Gates Walters was great. Gates Walters was great. More

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Paramount Volvo is the best! My recent buying experience was easy and low stress. I was thrilled that they had the exact car I wanted in perfect timing. As a repeat customer I My recent buying experience was easy and low stress. I was thrilled that they had the exact car I wanted in perfect timing. As a repeat customer I can also highly recommend the service department. Paramount is fortunate to have so many helpful, knowledgeable people who are fun to work with. Our thanks especially to Gates and Heather! More

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Gates and Cole were awesome to work with! Buying a VW through Paramount was so easy and effortless. Everyone is very friendly and helpful and we could not ask for a better experience! We w Buying a VW through Paramount was so easy and effortless. Everyone is very friendly and helpful and we could not ask for a better experience! We will return to Paramount for all of our future car purchases. More

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Purchased my Camaro back in January. Have had it now about a month. I am totally happy with the car and totally happy with the way I was treated by Gates and Cole. They treated me as if Have had it now about a month. I am totally happy with the car and totally happy with the way I was treated by Gates and Cole. They treated me as if I was a friend and not just a customer. Round trip we drove 868 miles to get this car. We feel like it was all worth it. Thank you! More

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Gates was great to work with, Always a pleasure working with someone who listens and responds with someone who listens and responds More

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Paramount made the process of trading in my 2017 Volvo XC90 and purchase of a 2025 XC60 very easy. I am a couple of hours away. Everyone was very kind and accommodating. They delivered my new vehicle and XC90 and purchase of a 2025 XC60 very easy. I am a couple of hours away. Everyone was very kind and accommodating. They delivered my new vehicle and picked up my trade in. I love my new Volvo! More

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Knowledgeable, informative, honest, altruistic, professional staff. Made the purchase a delightful experience. What more could you ask for. Stand behind the products. professional staff. Made the purchase a delightful experience. What more could you ask for. Stand behind the products. More

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Gates Walters and Paramount were both great! We were so pleasantly impressed with their level of service. Thankful for a very smooth, professional transaction. We would buy another car from here We were so pleasantly impressed with their level of service. Thankful for a very smooth, professional transaction. We would buy another car from here in a heartbeat! More

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