Gavin Lawson | Page 18

Excellent service and I definitely recommend this dealership . Look forward to own more Ford products . Hope to own expeditions one day! dealership . Look forward to own more Ford products . Hope to own expeditions one day! More

by judymmcneil@yahoo.Com Verified Customer Verified Customer

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The service department and the parts department were great. I was able to purchase the parts over the phone, had it waiting for me to pick up and take right over to the service department. It was great great. I was able to purchase the parts over the phone, had it waiting for me to pick up and take right over to the service department. It was great and seamless. More

by joseph.p.glover Verified Customer Verified Customer

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Great job and nice n helpful explained everything very thoroughly and made sure I was welcomed thoroughly and made sure I was welcomed More

by jasminesierra106 Verified Customer Verified Customer

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Decent Reliable Went in for my car brau and it's taken me 3 visits to get it done 3 visits to get it done More

by BRNSHBY Verified Customer Verified Customer

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They did an outstanding job. I’m out what my problem was and took care of it I’m out what my problem was and took care of it More

by dougswartwout Verified Customer Verified Customer

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Charge $167 for something you did have the parts to fix seems like a scam seems like a scam More

by PAULSON.LOREN Verified Customer Verified Customer

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Waiting area was Clean, Service was prompt, and everyone was professional. And it didn't take long to be on my way. was professional. And it didn't take long to be on my way. More

by REOLSON503 Verified Customer Verified Customer

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The vehicle pick up went fine. I was told I'd get the vehicle back the same day, but that didn't happen. I got a call by someone stating they had to keep the vehicle overnight to e I was told I'd get the vehicle back the same day, but that didn't happen. I got a call by someone stating they had to keep the vehicle overnight to ensure the paint had dried. The next morning I got a call from the body shop stating that I had an option that would save about $500. When I told that person I had been called the previous day and that we were just waiting for paint to dry, he was obviously confused and he had just received the vehicle that morning. A tip of the cap to that guy for saving me the $500, but the other guy lied to me about paint drying. It wasn't that he dialed the wrong number because he had to be looking at my sheet to call me. More

by Jon Verified Customer Verified Customer

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Just finished paying for some big ticket maintenance ~ $3000 on two cars which we had purchased from Skyline. Took longer then was expected and luckily we had the other car as otherwise I would have been $3000 on two cars which we had purchased from Skyline. Took longer then was expected and luckily we had the other car as otherwise I would have been without a car and renting one. Was told that we could rent one from Skyline for $65 a day if needed. That's a bit high for someone who purchased two cars from your dealership as well has had all the maintenance performed at your dealership which comes along with a premium $$$$. The maintenance department has always been polite as well as the other service team members, that includes parts, courtesy driver and cashier. More

by FAD609 Verified Customer Verified Customer

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Took 2 times to fix FORD Recalls. The first one was a 2018 Ford Edge, Took back because someone forgot to plug in a sensor. Pain because I took time off or work. Took 2020 ford bac The first one was a 2018 Ford Edge, Took back because someone forgot to plug in a sensor. Pain because I took time off or work. Took 2020 ford back 2nd time as the Ford transmission recall started leaking. Wasnt able to drive truck for 2 weeks. Service guy wasn't responsive and had to continually call to get updates. After parts department ordered wrong seal I was given a loaner. Then when I picked the truck up I was required to pay 76.00 as Ford would only pay for 6 quarts of fluid and not the 12 that the trans mission requires, I was also required to pay for a filter. This was all part of a FORD recall. I paid and called FORD and after 3 hours was told doesn't pay for oil changes. I explained to her it was a RECALL by Ford. Se Said again that we don't pay for oil changes and I have to deal with the Skyline Ford dealer. WHAT a JOKE on DEALING WITH FORD CUSTOMER SERVICE. You are asking about my experience with skyline. You should ask about my experience with FORD customer care, which I would give NO STARS. Hung up 2 times then hours on hold and then told NO. TESLA is looking better. So the big question is HOW can FORD customer care help. I was a ford employee for years, and we never treated people like this. I know a robot will read this and shread it, but this is my issue. More

by KARMSAFETY Verified Customer Verified Customer

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