Gavin Quintana | Page 3

Tucson Subaru responded

Dear dlaroche, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you've faced and for falling short of your expectations. We value your feedback and take it seriously as an opportunity for improvement. We are genuinely sorry to hear about the issues you encountered with the lower control arm bushings on your Subaru Forester. Your concerns have been brought to the attention of our service department management, and we are conducting a thorough internal review to understand where our process failed in identifying and addressing the premature deterioration you experienced. I do see that you declined diagnosis by a main line technician and instead asked for a quick visual inspection of the suspension by the technician changing the oil on your Forester. If you would like to discuss further please contact me at sgregg@tucsonsubaru.com/520-290-4243. We genuinely value your business, and it is disheartening to learn that we have not lived up to your expectations. We appreciate your feedback as it helps us enhance our services and prevent similar situations in the future. Thank you for bringing this to our attention, and we hope for the opportunity to make amends. Sincerely, Scott Gregg Service Director Tucson Subaru