Gavin Quintana

Darla showed us features we did not know we had with our new Forrester. She is very knowledgeable and a great teacher. It was definitely worth going to meet with her. She left an open invitation for me new Forrester. She is very knowledgeable and a great teacher. It was definitely worth going to meet with her. She left an open invitation for me and my husband if we ever need anything. More

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Greg Allen was great and I really appreciated the kindness and caring he showed. He also took the time to help me through the process and show me everything about the car. Very patient, kind, and kno kindness and caring he showed. He also took the time to help me through the process and show me everything about the car. Very patient, kind, and knowledgeable. Thank you for talking me through it and helping ease my concerns. More

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I know Tucson Subaru's service department is excellent because I brought my old Subaru there in the last few years for servicing. I just bought a used 2023 Forester the other day when it seemed to me a go because I brought my old Subaru there in the last few years for servicing. I just bought a used 2023 Forester the other day when it seemed to me a good time to make a change, and Arnie Rodriguez in sales and Kevin Gribble in financing were both helpful and friendly. I drove home in my new car, happy with the whole experience. More

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Greg did an exceptional job with the purchase of our new forester. We had a complicated ask, and he remaind patient and organized getting every thing in order. In addition, he took the time to work with forester. We had a complicated ask, and he remaind patient and organized getting every thing in order. In addition, he took the time to work with MySubaru account center to get our account activated properly and get our prorated refund back for our previous account. In my opinion that was truly above and beyond what was expected. Gavin and Victorino were excellent helping us checkin service for our outback and impreza which we ultimately traded in for the forester hybrid. Always have had a great experiences with the service department. More

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Great service and friendly people. They made it really easy to get a replacement after a collision. They made it really easy to get a replacement after a collision. More

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Rene greeted me upon arrival and Dan was my advisor for this service visit. My vehicle was going to be in the shop for a couple of days to complete the service and repairs that were discovered during the i this service visit. My vehicle was going to be in the shop for a couple of days to complete the service and repairs that were discovered during the inspection. Fabian assisted me in arranging a loaner vehicle, explained the paperwork process, assisted me understanding the vehicle operation for the loaner vehicle and was patient with me as I am physically challenged. Dan was / has been my service advisor numerous times and goes out of his way to answer and accommodate my needs / requests. The dealership is always in a high state of cleanliness. Thank You Dan and all of you @ Tucson Subaru. More

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I recently had the pleasure of working with Tucson Subaru when I needed to replace a steering angle sensor on my new-to-me Subaru. Living in Yuma, I didn’t have a local Subaru dealership, so I had to go out when I needed to replace a steering angle sensor on my new-to-me Subaru. Living in Yuma, I didn’t have a local Subaru dealership, so I had to go out of town for the repair. I chose Tucson Subaru over Phoenix dealerships for a couple of reasons; they had the part in stock, which meant I didn’t have to order it and risk a restock fee if it turned out to not be the issue. From the get-go, the experience was excellent. Brandon (I believe that was his name) in the parts department was phenomenal. He was friendly, knowledgeable, and extremely helpful over the phone. He even held certain parts for me to ensure I had everything I needed when I arrived. When I got to the service department, I wasn’t surprised to hear that the tech recommended several service items. Not knowing the service history of the car, I expected there might be some deferred maintenance. I took care of a few things myself, but I was taken aback by the condition of some drive and suspension components, which likely had been ignored by the previous owner. While this was a bit unsettling, Gavin, the Service Advisor, made the whole experience much easier to navigate. He stayed calm, cool, and collected throughout the process, and he went above and beyond to make sure I had a loaner vehicle to drive for as long as it took to get my car fully serviced. When I got my Subaru back, I immediately noticed a significant improvement in how it drove, smooth shifting, better acceleration, and just an overall more solid feel. Plus, when I had the chance to look at the new parts and the work done, I could see the attention to detail from the service tech. When I got the chance to look underneath the car, I had a few concerns about some of the work done, and the dealership was quick to respond. The service team was very understanding and took immediate action to address the issue. They also offered additional assistance and went above and beyond to make sure I was satisfied. This level of customer care really impressed me. Tucson Subaru’s commitment to making things right and their proactive follow-up truly earned my trust. I’m happy to give them a well-deserved 5-star rating for their professionalism, responsiveness, and dedication to customer satisfaction. I’ll definitely return for future service needs and highly recommend Tucson Subaru! More

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From start to finish the people were very friendly and efficient. From the service department check in, updates and amenities to the terrific care and advice and professionalism I received from Debbie Bra efficient. From the service department check in, updates and amenities to the terrific care and advice and professionalism I received from Debbie Bravo to the wrap up and suggestions from Ethan in finance and finally the family atmosphere of the new owners meeting/meal and introduction to Debbie’s managers and store manager it was a great experience. And I walked away with a great deal on the manager’s special on the lease of a new car so I was very very happy and will recommend Debbie to friends More

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The dealership is bright and welcoming. All personnel are friendly and professional, especially Estavan and Sylvia. All personnel are friendly and professional, especially Estavan and Sylvia. More

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We had a great experience. No pressure sales. Austin is awesome. He’s very personable and very responsive. Would recommend Tucson Subaru to friends and family and especial No pressure sales. Austin is awesome. He’s very personable and very responsive. Would recommend Tucson Subaru to friends and family and especially Austin. We wish him much success at your establishment. More

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