Gemma Urbina
Gemma Urbina at Lexus of Pembroke Pines

Gemma Urbina

Finance Manager

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.7
97 Reviews
4.7

97 Reviews

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97 Reviews of Gemma Urbina

February 24, 2026

Dealership Rating
Employee Rating

The car sales associate exhibited professionalism and provided excellent assistance throughout the initial leasing and subsequent purchase process. He diligently addressed all our inquiries and concerns, More

by ccc576
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 24, 2026

Lexus of Pembroke Pines responded

We are delighted to hear that you received professional and helpful service from our team throughout the leasing and purchase process. Thank you for choosing Lexus of Pembroke Pines and for your feedback!

January 01, 2026

Dealership Rating
Employee Rating

Good attention good services Personas preparadas con las mejores intenciones buenas actitudes confiable buen ambiente More

by M.ALCANTARA26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Efrain Saavedra

Jan 05, 2026

Lexus of Pembroke Pines responded

Gracias por compartir su brillante reseña de nuestro equipo en Lexus of Pembroke Pines! Nos alegra saber que nuestro ambiente fue tan positivo y profesional.

December 31, 2025

Dealership Rating
Employee Rating

Julio was amazing! So helpful and intentional. Made this process a breeze and exciting! 10/10 recommend! More

by Jenniferarias0917
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julio Arango

Jan 05, 2026

Lexus of Pembroke Pines responded

Thank you for recommending Julio and our team at Lexus of Pembroke Pines! We hope to see you again down the road!

December 09, 2025

Dealership Rating
Employee Rating

I live far away in Ohio and found a good car that I wanted at Lexus Pembroke Pines. Veronica contacted me by phone and email and was super helpful! She sent me videos, answered all my questions and was More

by VINAY.PRASAD MD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Veronica Rodriguez , Gema Urbina

Dec 10, 2025

Lexus of Pembroke Pines responded

Thank you for sharing your fantastic experience with Veronica! We’re so glad we could make your transaction smooth and professional. Enjoy your new ride from Lexus of Pembroke Pines!

December 05, 2025

Dealership Rating
Employee Rating

My husband and I had been to several dealers and I want to say that Khalid made us feel comfortable from the beginning, Even with the issues we had, he never made us feel any less and was able to get us a More

by Carmen Paula
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khalid Dahir

Dec 08, 2025

Lexus of Pembroke Pines responded

Hi Carmen, we're so glad Khalid made you feel comfortable and valued throughout the process! We hope you and your husband enjoy your new car, and we truly appreciate your recommendation! Safe travels from all of us at Lexus of Pembroke Pines.

September 05, 2025

Dealership Rating
Employee Rating

They sent me a 2nd key and paid for it to be programmed. I was very appreciative. They handled the sale expeditiously. More

by aprentiss13
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Frank Marsala, Zebbie Lethridge

Sep 08, 2025

Lexus of Pembroke Pines responded

Your feedback means a lot to our team! It's awesome to hear that you appreciated our extra efforts with your key. Thank you for choosing Lexus of Pembroke Pines!

August 15, 2025

Dealership Rating
Employee Rating

Everyone, and I mean everyone, who works at this dealership location was curious, professional, and extremely helpful. Each individual made sure my husband and I did not walk out without feeling any More

by jennifer.uchitel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andre Armani

Aug 18, 2025

Lexus of Pembroke Pines responded

Jennifer, thank you so much for sharing this positive feedback about our team! We hope you and your husband enjoy your purchase, and we wish you safe travels in the future. – Lexus of Pembroke Pines

August 14, 2025

Dealership Rating
Employee Rating

Great service, lexus always make me feel like home. Very professional people, from the seller department to the loan department, even the insurance person, great experience More

by SARAVARELA75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khalid Dahir

Aug 15, 2025

Lexus of Pembroke Pines responded

Thank you for sharing your feedback! We're glad you always feel at home at Lexus of Pembroke Pines. We look forward to serving you again in the future!

July 27, 2025

Dealership Rating
Employee Rating

My experience was amazing, everyone was very helpful and nice. Walked out very satisfied. 10/10. More

by KAITLYNMORGAN14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Efrain Saavedra

Jul 29, 2025

Lexus of Pembroke Pines responded

Thanks for sharing your satisfaction with us! We hope to work with you again at Lexus of Pembroke Pines.

May 15, 2025

Dealership Rating
Employee Rating

I am a repeat customer and every time has been a good experience. We only had one incident at the negotiation portion and when working with Mr Zee Hanif. Not sure why he spoke to us the way he did howev More

by IVYMCDOLE
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2025

Lexus of Pembroke Pines responded

Thank you for sharing your feedback with us at Lexus of Pembroke Pines. We're glad to hear that you've had positive experiences overall, but we're sorry to learn about the incident during negotiations. Your comfort is important to us, and we'll address this matter internally. We appreciate your continued support!

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