Gemma Urbina | Page 2

Michael and his team were a pleasure to work with. Although our timeline was a bit longer than we expected, Michael stayed in contact with us and was extremely helpful in helping us with our decision Although our timeline was a bit longer than we expected, Michael stayed in contact with us and was extremely helpful in helping us with our decision. I would highly recommend Michael to our friends and family and will definitely call on Michael for our next purchase. More

by Todd Finazzo Verified Customer Verified Customer

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Adeel and his Team are amazing, they are prompt, flexible, extremely responsive. My experience with my new lease was great from beginning to end. Thank you guys!!! flexible, extremely responsive. My experience with my new lease was great from beginning to end. Thank you guys!!! More

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Veronica in sales and Gema in finance were amazing, they were recommended to me, and they went above and beyond my expectations. Thank you so much. I am very satisfied with my purchase. were recommended to me, and they went above and beyond my expectations. Thank you so much. I am very satisfied with my purchase. More

by ERICK M Verified Customer Verified Customer

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I should have been given a better rate for the down payment I gave and my excellent credit score payment I gave and my excellent credit score More

by jsharel427 Verified Customer Verified Customer

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Gracias Edson por tu tranquilidad y paciencia para presentar las opciones que se acomodaban a mi bolsillo. Fui acompañar a mi esposo y termine haciendo negocio yo, bien trabajo sigue asi, el cielo es presentar las opciones que se acomodaban a mi bolsillo. Fui acompañar a mi esposo y termine haciendo negocio yo, bien trabajo sigue asi, el cielo es el limite♥️ More

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Veronica is an outstanding sales professional who made my car leasing experience exceptional. From the moment I walked into the dealership without an appointment on a Saturday night, she greeted me with a wa car leasing experience exceptional. From the moment I walked into the dealership without an appointment on a Saturday night, she greeted me with a warm smile and immediately put me at ease. As someone who hadn't acquired a new car in a decade, I was quite nervous, but Veronica's expertise and genuine care made the entire process smooth. I had a specific monthly payment in mind, and Veronica not only respected my budget but also went above and beyond to secure a deal that exceeded my expectations. She skillfully negotiated with her sales managers, successfully reducing the cost of the car I desired. Throughout this process, she maintained transparency, informing me that they would be making some concessions, but she was committed to helping me stay within my comfort zone. What truly sets Veronica apart is her sincerity and dedication. I never felt pressured during our interactions, and her honest approach was refreshing. She was patient, understanding, and genuinely excited about helping me replace my aging car, which I had been driving for a decade. Veronica's unwavering support and guidance were evident from start to finish. I can't express enough gratitude for Veronica's remarkable assistance in getting me into a new car. Her positivity and encouragement were empowering, and she made me feel deserving of this upgrade. Veronica is a true asset to the dealership, and I highly recommend her to anyone in search of a new vehicle. Thank you, Veronica, for making this experience memorable and enjoyable. You are a shining example of what exceptional customer service should be. More

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Went back to Lexus of Pembroke Pines after 4 years and our experience was amazing. From Edson Herrera, our salesman, to Gema Urbina, Finance Manager. They were so accommodating and easy to deal with, it our experience was amazing. From Edson Herrera, our salesman, to Gema Urbina, Finance Manager. They were so accommodating and easy to deal with, it made our visit very pleasant More

by LUISA Verified Customer Verified Customer

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The dealership has a number of professional employees who are great at their customer service responsibilities. are great at their customer service responsibilities. More

by AALSTAR Verified Customer Verified Customer

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Alon was great and made sure we were satisfied with our purchase despite some inconveniences. purchase despite some inconveniences. More

by PGARCIAOT Verified Customer Verified Customer

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After owning six Lexuses, purchased from another dealership, I have to say disappointed doesn’t describe our experience at your dealership. We waited two months for our vehicle that was promised in dealership, I have to say disappointed doesn’t describe our experience at your dealership. We waited two months for our vehicle that was promised in two to three weeks. We completely understood there was a hold up on new vehicles ,but the lack of communication from our sales woman was almost insulting. No return calls, never could reach her and just the most frustrating experience we ever had. If it had not been for her boss Frank who stepped in and explained the hold up, we would never have purchased the vehicle. She called on Saturday, said she had keys to car and to come at 1:00 on Sunday. We drove from Vero Beach only to wait an hour while she said someone told her we were someone else. My husband called and said we have been standing in front of car. She arrived then told my husband to wait for the next available finance person while she DISAPPEARED. He watched as many sales people walked their customer ahead of him because he had no idea what to do. An hour and half later he called her and said he had to leave. I was so upset I left the dealership. Finally he had a wonderful experience with the finance lady, Gema. Very very helpful and thorough. The sales lady returned and quickly went through the car however over three hours was excessive just to pick up a vehicle. We are still trying to figure out a lot of the car’s beautiful features. Thankyou to Frank and Gema , the finance lady, they were real professionals. The detail department left a good deal to be desired. Lots of small stickers left in various laces on the vehicle. Not until our drive home could we see in the low sun sky, how dirty the windows and mirrors were. Truly disappointed More

by SEASARSPAL Verified Customer Verified Customer

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