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Gemma Urbina

Overview Reviews (67)

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Gemma Urbina

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Gemma Urbina | Page 6

Finance Manager

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.6

67 Reviews

Overview Reviews (67)

4.6

67 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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67 Reviews of Gemma Urbina

June 22, 2022

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Employee Rating

Wow! Excellent salesman and customer service! They stayed past closing time to close our deal! Thank you Lexus of Pembroke Pines! We absolutely love our n Excellent salesman and customer service! They stayed past closing time to close our deal! Thank you Lexus of Pembroke Pines! We absolutely love our new car! More

by Edandshirley

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Raul Marañón

Helpful 0

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Jun 23, 2022 -

Lexus of Pembroke Pines responded

We are delighted that our team went above and beyond to assist you! Thank you for choosing Lexus of Pembroke Pines and for sharing your great review. Enjoy your new car!

May 07, 2022

Dealership Rating

Employee Rating

Best experience I’ve ever had at any dealer. Alex Whitmon is the kindest gentle salesman I’ve ever met. Didn’t try to push me in to what’s in inventory. Really took his time to get me the exact Alex Whitmon is the kindest gentle salesman I’ve ever met. Didn’t try to push me in to what’s in inventory. Really took his time to get me the exact Lexus I wanted and also took his time to explain my best options between buying and leasing. Overall Lexus of Pembroke Pines has a great inventory where you can be certain you’ll find what your looking for. More

by MONTEVERDE491

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Alex Whitmon

Helpful 0

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May 09, 2022 -

Lexus of Pembroke Pines responded

This review makes our day! Thank you for choosing Lexus of Pembroke Pines and for sharing your glowing feedback about Alex. We wish you many safe and happy miles ahead!

March 27, 2022

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Employee Rating

Irv Smith is God sent! ! Him along with the great finance team especially Gemma put me in the car of my dreams. i send all my friends to Irv and he delivers love Lexus of Pe ! Him along with the great finance team especially Gemma put me in the car of my dreams. i send all my friends to Irv and he delivers love Lexus of Pembroke Pines the place that makes your dreams come true❤️❤️ More

by yolie

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Irv Smith

Helpful 1

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Mar 28, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had such an outstanding working with Irv and Gemma. We will be sure to pass on the kind feedback to them. Congratulations on your new vehicle, and we hope to see you back again down the road!

March 22, 2022

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Employee Rating

Mohammed is an exceptional sales Assoc. Gave exemplary service with my home delivery. Gema the finance manager was just as great. My second Lexus and they have made me a customer for life Gave exemplary service with my home delivery. Gema the finance manager was just as great. My second Lexus and they have made me a customer for life Thank You both. More

by Lexus Girl

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rohan Alexander , Jodi Robinson, Mohammed I Yousuff

Helpful 0

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Mar 22, 2022 -

Lexus of Pembroke Pines responded

Thank you for sharing your great review of Mohammed, Gema, and the team! We appreciate your business and we hope to welcome you back to Lexus of Pembroke Pines in the future. Enjoy your new car!

March 18, 2022

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Employee Rating

Andres Vergara was a great Lexus Sales Specialist. Gema Uribna was phenomenal Personal too she was so helpful and willing to make my experience the best. I thank you all for you your help and I love m Gema Uribna was phenomenal Personal too she was so helpful and willing to make my experience the best. I thank you all for you your help and I love my car thank you Adam from I.T. he's the best thanks a bunch I appreciate the hold team at Pembroke of Lexus. More

by EVERETTANGELA12

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Adam Hoglievina, Andres Vergara , Leandro Guzman

Helpful 0

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Mar 18, 2022 -

Lexus of Pembroke Pines responded

Thank you for the kind words about Andres, Gemma, and Adam! We are so glad to hear that you drove home from Lexus of Pembroke Pines in a vehicle you love. Congratulations and safe travels!

Mar 18, 2022 -

EVERETTANGELA12 responded

thanks

February 28, 2022

Dealership Rating

Employee Rating

Great dealership. Very Friendly and accommodating. Dealership is very clean and modern. Sales people are great. I have used Kazi twice in the last 18 months and he mad Very Friendly and accommodating. Dealership is very clean and modern. Sales people are great. I have used Kazi twice in the last 18 months and he made the experience very comfortable. They got us lunch while they prepped the car and got snacks for my kids while we waited to keep them entertained. Would highly recommend the dealership More

by MBATTAGLIO

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kazi Sofian

Helpful 0

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Feb 28, 2022 -

Lexus of Pembroke Pines responded

Thank you for the five-star review for Lexus of Pembroke Pines! Our goal is to ensure our customers are taken care of and enjoy the buying journey, so receiving this feedback is fantastic. It was a pleasure to help you find a new vehicle, and we'll give kudos to Kazi for ensuring you are always treated with first-class service. Until next time!

February 11, 2022

Dealership Rating

Employee Rating

Caesar & staff were very helpful and informative. Overall a nice experience purchasing my first vehicle a nice experience purchasing my first vehicle More

by Nickstenger10

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Cesar Baez

Helpful 0

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Feb 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for giving Caesar a shoutout! We're glad you found him to be helpful and informative. Congratulations on purchasing your first vehicle, and thank you for choosing Lexus of Pembroke Pines!

February 10, 2022

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Employee Rating

Shout out to Raul very cool and professional to work with ! I was able to get my dream car and shout out to LPP for a great deal and their patience. Happy customer for sure! ! I was able to get my dream car and shout out to LPP for a great deal and their patience. Happy customer for sure! More

by Mzhk327

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Raul Marañón

Helpful 0

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Feb 11, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that Raul delivered such a successful purchase experience. We will be sure to pass on the kind words to him. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Lexus of Pembroke Pines!

February 08, 2022

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Employee Rating

Service at this dealer was amazing I know in this times Service at this dealer was amazing I know in this times there is not stock No much to choose, but we found what my wife likes. Happy wife happy li Service at this dealer was amazing I know in this times there is not stock No much to choose, but we found what my wife likes. Happy wife happy life . O so I mentioning Gemma she was very nice and helpful 👌 finance department. 0 More

by HAROLDYOLIBETH

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Rafael Genao, Alex Guevara

Helpful 0

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Feb 09, 2022 -

Lexus of Pembroke Pines responded

Harold, thank you for the great review! We are so glad to hear that Gemma delivered such a seamless purchase experience. Congratulations to your wife on her new vehicle, and we hope to see you both again at Lexus of Pembroke Pines!

January 04, 2022

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Employee Rating

Jodi was wondering she really goes all out for you. from the first visit until sign on that dot line she make it her business that I was well taken care of I will different recommendations Jodi and the Lexu the first visit until sign on that dot line she make it her business that I was well taken care of I will different recommendations Jodi and the Lexus family to my friends and family . Can’t forget about Gema she is great.CJ More

by Cynthiajean10

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jodi Robinson

Helpful 0

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Jan 05, 2022 -

Lexus of Pembroke Pines responded

Cynthia - We love to hear that Jodi provided helpful service throughout your purchasing process. Thank you for sharing this review about her and Gema! All of us at Lexus of Pembroke Pines appreciate your business and we wish you safe driving.

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