Genaro Rosario | Page 5

Monica ,Genaro and Mike are great people !They took Monica ,Genaro and Mike are great people ! They took their time to explain me all the details about the Tumdra , I fell super happy with all my expec Monica ,Genaro and Mike are great people ! They took their time to explain me all the details about the Tumdra , I fell super happy with all my expectations . More

by ROBINSONROMAN Verified Customer Verified Customer

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Loving toyota helpful staff I have slwsys loved all my Toyota’s but more thdn that is the staff and service Cory and shenia were great very patient to explain details at 82 the t I have slwsys loved all my Toyota’s but more thdn that is the staff and service Cory and shenia were great very patient to explain details at 82 the technology can be a lot to learn but they did not mind to respeat them they were very courteous and respectful Also the manager gentro. ? I love Nicole very much in the service. Fir many years. I have been to many toyota dealers in Bergen county. This is my 7 Th toyota. ( my 2nd lease one) Glen is my favorite of all the dealerships fir sure. Your new service facility is awesome thank you Sylvia sands RNMS More

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Very disappointed! No counter offer was given after I made an offer for a vehicle. I was told the sales price was the final offer. I didn't feel like this place was trul No counter offer was given after I made an offer for a vehicle. I was told the sales price was the final offer. I didn't feel like this place was truly trying to sell me a car. I didn't even get a follow up after the offer or another vehicle suggestion. Customer service skills needs improvement!. More

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Excellent Very professional, kind, the best experience I have ever had in order to purchase a vehicle. Highly recommend this place. Thank you everyone out there Very professional, kind, the best experience I have ever had in order to purchase a vehicle. Highly recommend this place. Thank you everyone out there for the help! More

by Malena Verified Customer Verified Customer

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Excellent Jonny took an excellent care of me from the first minute to the last minute Very professional, prompt. He help me to unload stuff from old car to the Jonny took an excellent care of me from the first minute to the last minute Very professional, prompt. He help me to unload stuff from old car to the new I didn’t have to ask him, he offered it to me More

by Inna4 Verified Customer Verified Customer

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Glen-Toyota I am very please with your service and people. I would recommend Glenn Toyota services two other people looking forward for New Year with Glen Toyota I am very please with your service and people. I would recommend Glenn Toyota services two other people looking forward for New Year with Glen Toyota services More

by Nanique124 Verified Customer Verified Customer

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Outstanding consideration for the buyer My experience in purchasing a new Toyota Camry SE from Glen Toyota was outstanding. I was unsure of whether I wanted an LE or an SE, so the salesperso My experience in purchasing a new Toyota Camry SE from Glen Toyota was outstanding. I was unsure of whether I wanted an LE or an SE, so the salesperson, Richard Morales, who was outstanding, brought both vehicles for me to check out and compare. After I decided on the SE we then negotiated price. I must say that the offer was exactly what Kelly Blue Book indicated as a fair selling price for the year and model. After agreeing to the purchase and making my payment, the car that I chose was taken to clean up so that it could be released to me in clean driving condition with a full tank of gas. At that time one of their personnel, Shaena, joined me and my wife in the vehicle to go over all of the electronic features and settings required to implement all of the safety and enjoyment features to make the ride a safe and pleasurable one. All in all, it was a formidable experience. More

by WOLFE1936 Verified Customer Verified Customer

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Returning/Renewing lease On Saturday, November 16th 2018, I returned 2 vehicle leases from Glen Toyota and renewed 2 new vehicles because I was happy with the service and cars On Saturday, November 16th 2018, I returned 2 vehicle leases from Glen Toyota and renewed 2 new vehicles because I was happy with the service and cars. The difference in the new deal wasn't as transparent as before. In the past I dealt with a salesman by the Last name Brito Jan 2k15 when I leased 2 Rav4 2k16. Fully transparent and explained a every detail. It was under my impression that the quality of integrity was still at Glen Toyota. I returned 1 2k16 Rav4 XLE and 1 LE. The XLE had all the features that my new 2k18 Hilander XLE has. Which is why I chose both new models to XLE. The Hilander is great but the RAV 4 wasn't so much. Genaro said I didn't have those features in my 2k16 Rav4. I have paperwork and Vin# to prove it. (which they did not want to see and printed their version of that "deal" that reflected a 2k14 XLE). "Apparently," Models change year to year and what edition carries or includes what. That wasn't brought to my attention until I use the car. It Did not have navigation, nor sensors throughout the vehicle. Which is why I picked the XLE: I had it for the past 3 years and know the Vehicle. It's bad business to assume that the consumer knows the ins and outs of a contract. It is your job to explain those details to the consumer. I was told to come in by Rich (who sold me the cars) to see what the manager can do, because my wife is not happy with this transaction; lack of transparency. The manager told me "nothing can be done, You picked, I didn't and you signed." We expressed our needs and I was lip serviced a "deal", they were not met. Our "ticket page" was placed in the little white and red folder during the signing and it wasn't explained. Even a proper walk through on the vehicles wasn't given, I would've picked another model etc. I spent 6 hours at the dealership that Saturday. Entering at 11a.m. leaving at 5p.m with my wife and my 1 year old. I contacted Rich that Sunday and I have text and call logs to prove it. Called Monday, Manager wasn't in to rectify the contract before it locked in. "Come in Tuesday." Called Rich Tuesday, "we both not here come Wednesday we'll work it out." 3 days of false hope and returned today and I was left with this: "Nothing can be done, You picked, I didn't and you signed." -Genaro Rosario. Besides the car I did not want, My family also took this home with them. This will be my 5th and last car with Toyota. That not how you treat a loyal Customer. More

by jfm91 Verified Customer Verified Customer

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The best.. Genaro Rosario is the best Manager I have ever deal with. My daughter and I were very happy with her new Rav4 2018. This is not the first time that Genaro Rosario is the best Manager I have ever deal with. My daughter and I were very happy with her new Rav4 2018. This is not the first time that Genaro Rosario help me with a new car. Hi always get me to the right deal. I highly recommend Genaro Rosario!! More

by RAMON1001 Verified Customer Verified Customer

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Great experience Great service, will recomend this dealership. The mánager Genaro Rosario was great he helped me a lot and was there for me during the entire process. Great service, will recomend this dealership. The mánager Genaro Rosario was great he helped me a lot and was there for me during the entire process. More

by JOMANUEL.JMP Verified Customer Verified Customer

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