Gene Heiderich
Gene Heiderich at West Side Garage, INC.

Gene Heiderich

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.7
41 Reviews
4.7

41 Reviews

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41 Reviews of Gene Heiderich

September 21, 2025

Dealership Rating
Employee Rating

Very friendly and helpful, easy to make appointment with, bend over backwards to help you . More

by bobbille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

West Side Garage, INC. responded

Thank you for your wonderful feedback, Bob! We truly appreciate your kind words and are delighted to know that you found our team at West Side GM of Berlin to be friendly and helpful. It’s our goal to provide exceptional service, and we're glad that we could assist you. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

September 10, 2025

Dealership Rating
Employee Rating

Great service but poor communication. I had to initiate communication because the had my vehicle for 3days without a single communication about my vehicle or the problem I brought it in f More

by happy2camp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan

Sep 10, 2025

West Side Garage, INC. responded

Thank you for your feedback. We appreciate you taking the time to share your experience with West Side GM of Berlin. It’s great to hear that you received good service, but we understand your concerns regarding communication. We strive to keep our customers updated, and your feedback is valuable in helping us improve in this area. If you have any further questions or require assistance, please don’t hesitate to reach out to us directly. We hope to serve you better in the future! West Side GM Team (920) 361-5100

September 04, 2025

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Employee Rating

Great service and liked everyone I met very friendly Thank you George Zinth Oshkosh Wisconsin More

by georgezinth1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Sep 05, 2025

West Side Garage, INC. responded

Thank you, George! We appreciate your kind words about the service you received at West Side GM of Berlin. It’s great to hear that you found our team friendly and welcoming. We look forward to seeing you again in the future! West Side GM Team (920) 361-5100

September 02, 2025

Dealership Rating
Employee Rating

New vehicle purchase and has been in for service 12 times with no resolution. Bob the service manager and Gene the service advisor does not return calls nor do they stay on top of getting resolution. More

by 2500 12
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bob Hogan

Sep 03, 2025

West Side Garage, INC. responded

Thank you for your feedback. We understand your frustration with the ongoing service issues and lack of communication regarding your vehicle. It is important for us at West Side GM of Berlin to address your concerns. We encourage you to reach out to us directly so we can discuss this further. Your input is essential as we continue working to improve our customer service standards. West Side GM Team (920) 361-5100

August 28, 2025

Dealership Rating
Employee Rating

Good service, great communication, reasonable prices, and help keeping my old car running. Thank you! More

by katyrae25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Aug 28, 2025

West Side Garage, INC. responded

Thank you for your wonderful feedback, Katy! We're thrilled to hear that you experienced good service and great communication with us at West Side GM of Berlin. We're always here to help keep your vehicle running smoothly. We appreciate your support and look forward to seeing you again soon! West Side GM Team (920) 361-5100

August 19, 2025

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Employee Rating

They did a good job on my alignment. Got it in and out quickly. I will be using them in the future. More

by chewyerdmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Aug 19, 2025

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that you were satisfied with the alignment service at West Side GM of Berlin and that we could get you in and out quickly. Our team appreciates your trust and looks forward to assisting you again in the future! West Side GM Team (920) 361-5100

August 19, 2025

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Employee Rating

Everyone was very helpful in solving our problem with our vehicle. We also received prompt service. We were treated very well and would recommend service center to family and friends. More

by janetgbohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Aug 20, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Janet! We’re happy to hear that our team at West Side GM of Berlin was able to assist you with your vehicle problem and provide prompt service. Your recommendation to family and friends means a lot to us. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

August 11, 2025

Dealership Rating
Employee Rating

It's a friendly atmosphere great people will go back again when I need something done More

by OTIS1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

Aug 11, 2025

West Side Garage, INC. responded

Thank you for your feedback! We’re glad to hear that you enjoyed the friendly atmosphere and found our team at West Side GM of Berlin to be great. We look forward to welcoming you back for your future needs. West Side GM Team (920) 361-5100

August 02, 2025

Dealership Rating
Employee Rating

Friendly and i got an appointment right away. It was not a long wait for the oil change and tire rotation. More

by BARB4BORN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Aug 03, 2025

West Side Garage, INC. responded

Thank you for your feedback! It's great to hear you had a friendly experience with us and that we were able to get you in promptly for your oil change and tire rotation. Your time is valuable, and we strive to make your visit as efficient as possible. If you have any further questions or need assistance in the future, please don't hesitate to contact us at West Side GM of Berlin. We look forward to seeing you again! West Side GM Team (920) 361-5100

August 02, 2025

Dealership Rating
Employee Rating

He was informative and friendly. Was very fast service. They notified me when it was done, as soon as it was done. More

by johnberndt575
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Aug 03, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! Our team is thrilled to hear that you had a positive experience with our friendly and informative service at West Side GM of Berlin. We strive to keep our customers informed and ensure speedy service. We look forward to seeing you again! West Side GM Team (920) 361-5100

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