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Gene Heiderich
Gene Heiderich at West Side Garage, INC.

Gene Heiderich

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.7
39 Reviews
4.7

39 Reviews

Write a Review

39 Reviews of Gene Heiderich

September 04, 2025

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Employee Rating

Great service and liked everyone I met very friendly Thank you George Zinth Oshkosh Wisconsin More

by georgezinth1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Sep 05, 2025

West Side Garage, INC. responded

Thank you, George! We appreciate your kind words about the service you received at West Side GM of Berlin. It’s great to hear that you found our team friendly and welcoming. We look forward to seeing you again in the future! West Side GM Team (920) 361-5100

September 02, 2025

Dealership Rating
Employee Rating

New vehicle purchase and has been in for service 12 times with no resolution. Bob the service manager and Gene the service advisor does not return calls nor do they stay on top of getting resolution. More

by 2500 12
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bob Hogan

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Sep 03, 2025

West Side Garage, INC. responded

Thank you for your feedback. We understand your frustration with the ongoing service issues and lack of communication regarding your vehicle. It is important for us at West Side GM of Berlin to address your concerns. We encourage you to reach out to us directly so we can discuss this further. Your input is essential as we continue working to improve our customer service standards. West Side GM Team (920) 361-5100

August 28, 2025

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Employee Rating

Good service, great communication, reasonable prices, and help keeping my old car running. Thank you! More

by katyrae25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Aug 28, 2025

West Side Garage, INC. responded

Thank you for your wonderful feedback, Katy! We're thrilled to hear that you experienced good service and great communication with us at West Side GM of Berlin. We're always here to help keep your vehicle running smoothly. We appreciate your support and look forward to seeing you again soon! West Side GM Team (920) 361-5100

August 19, 2025

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They did a good job on my alignment. Got it in and out quickly. I will be using them in the future. More

by chewyerdmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Aug 19, 2025

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that you were satisfied with the alignment service at West Side GM of Berlin and that we could get you in and out quickly. Our team appreciates your trust and looks forward to assisting you again in the future! West Side GM Team (920) 361-5100

August 19, 2025

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Everyone was very helpful in solving our problem with our vehicle. We also received prompt service. We were treated very well and would recommend service center to family and friends. More

by janetgbohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Aug 20, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Janet! We’re happy to hear that our team at West Side GM of Berlin was able to assist you with your vehicle problem and provide prompt service. Your recommendation to family and friends means a lot to us. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

August 11, 2025

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Employee Rating

It's a friendly atmosphere great people will go back again when I need something done More

by OTIS1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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Aug 11, 2025

West Side Garage, INC. responded

Thank you for your feedback! We’re glad to hear that you enjoyed the friendly atmosphere and found our team at West Side GM of Berlin to be great. We look forward to welcoming you back for your future needs. West Side GM Team (920) 361-5100

August 02, 2025

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Employee Rating

Friendly and i got an appointment right away. It was not a long wait for the oil change and tire rotation. More

by BARB4BORN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Aug 03, 2025

West Side Garage, INC. responded

Thank you for your feedback! It's great to hear you had a friendly experience with us and that we were able to get you in promptly for your oil change and tire rotation. Your time is valuable, and we strive to make your visit as efficient as possible. If you have any further questions or need assistance in the future, please don't hesitate to contact us at West Side GM of Berlin. We look forward to seeing you again! West Side GM Team (920) 361-5100

August 02, 2025

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Employee Rating

had both my vehicles break den did an amazing job working on getting them in and fixed so i could get back on road More

by etayon01
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Aug 03, 2025

West Side Garage, INC. responded

Thank you for your fantastic review! Our team is glad to hear that our team at West Side GM of Berlin was able to assist you with both of your vehicles and get you back on the road efficiently. We appreciate your trust in us and look forward to serving you again in the future! Safe travels! West Side GM Team (920) 361-5100

August 02, 2025

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Employee Rating

He was informative and friendly. Was very fast service. They notified me when it was done, as soon as it was done. More

by johnberndt575
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Aug 03, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! Our team is thrilled to hear that you had a positive experience with our friendly and informative service at West Side GM of Berlin. We strive to keep our customers informed and ensure speedy service. We look forward to seeing you again! West Side GM Team (920) 361-5100

July 31, 2025

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Employee Rating

Gene was professional and kept me informed about my car. Very satisfied with how my car is since I had work done on it. More

by dsheldon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

West Side Garage, INC. responded

Thank you, Gene! We appreciate your positive feedback about your experience at West Side GM of Berlin. We’re glad to hear you’re very satisfied with your car after the work done. We look forward to assisting you again. West Side GM Team (920) 361-5100

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