Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Gene Heiderich
Gene Heiderich at West Side Garage, INC.

Gene Heiderich

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

Contact Me
4.7
28 Reviews
4.7

28 Reviews

Write a Review

28 Reviews of Gene Heiderich

July 25, 2025

Dealership Rating
Employee Rating

jeff and gene both went out of there way to help me out with my vehicles More

by etayon01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

Report | Print
Jul 25, 2025

West Side Garage, INC. responded

Thank you for your review! We're thrilled to hear that Jeff and Gene provided exceptional help with your vehicles at West Side GM of Berlin. We appreciate your feedback and hope to see you again soon! West Side GM Team (920) 361-5100

July 22, 2025

Dealership Rating
Employee Rating

I needed a license plate bracket installed. It done in a very short amount of time, which I appreciated. More

by grtgma112082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 22, 2025

West Side Garage, INC. responded

Thank you for your feedback! We are happy to know that we could install your license plate bracket quickly and efficiently. At West Side GM of Berlin, we strive to provide prompt service to all our customers. We look forward to assisting you on your next visit. West Side GM Team (920) 361-5100

July 22, 2025

Dealership Rating
Employee Rating

They are great can't say enough they work with i was out of state they took care of my truck More

by bcoastie35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 22, 2025

West Side Garage, INC. responded

Thank you for your review! We're glad to hear you had a great experience with West Side GM of Berlin, even from out of state. It's our pleasure to take care of your truck and ensure everything runs smoothly. We look forward to assisting you again. West Side GM Team (920) 361-5100

July 15, 2025

Dealership Rating
Employee Rating

They were polite and courteous, and did things as requested on my service as I asked for a few additional items to be done that are not part of a regular service More

by Navajo334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Report | Print
Jul 15, 2025

West Side Garage, INC. responded

Thank you! We greatly appreciate your feedback about our team at West Side GM of Berlin. It's great to hear that we could accommodate your additional service requests and provide a courteous experience. We look forward to assisting you on your next visit. West Side GM Team (920) 361-5100

July 15, 2025

Dealership Rating
Employee Rating

They are friendly, knowledgeable and always do there best to schedule service that works best for me. More

by chiefs1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Report | Print
Jul 16, 2025

West Side Garage, INC. responded

Thank you for your kind words! We at West Side GM of Berlin are thrilled to hear that you find our team friendly and knowledgeable. We always strive to accommodate our customers' schedules and appreciate your recognition of our efforts. We look forward to seeing you again for your next service! West Side GM Team (920) 361-5100

July 11, 2025

Dealership Rating
Employee Rating

Prompt, courteous, always answers my questions. Disappointed that you no longer drop transmission pan and change gilter More

by newday72706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Report | Print
Jul 12, 2025

West Side Garage, INC. responded

Thank you for your feedback! We're glad to hear that you found our team at West Side GM of Berlin to be prompt and courteous. We appreciate your comments regarding the transmission service approach and understand this may be disappointing. Please feel free to reach out to us directly if you have any further questions or concerns. We value your loyalty and look forward to serving you again! West Side GM Team (920) 361-5100

July 05, 2025

Dealership Rating
Employee Rating

Very professional and got my vehicle taken care of and back on the road again. More

by toddchier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Report | Print
Jul 06, 2025

West Side Garage, INC. responded

Thank you for your feedback! We're glad to hear that you found our service professional and that we were able to get your vehicle back on the road. At West Side GM of Berlin, we strive to provide top-notch service to all our customers. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

June 26, 2025

Dealership Rating
Employee Rating

Dealt with westside for over 30 years and they always provided excellent service and friendly staff. More

by steveb14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

Report | Print
Jun 26, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Steve! We truly appreciate your loyalty to West Side GM of Berlin over the past 30 years. It’s fantastic to hear that you consistently receive excellent service from our friendly staff. We look forward to serving you for many more years to come! West Side GM Team (920) 361-5100

June 25, 2025

Dealership Rating
Employee Rating

Always a great experience coming here. Great place! Great service! Would highly recommend Westside garage. More

by mary.jansma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Report | Print
Jun 25, 2025

West Side Garage, INC. responded

Thank you so much, Mary, for your wonderful review! We're thrilled to hear that you consistently have a great experience at West Side GM of Berlin. Your recommendation means a lot to us. We look forward to welcoming you back next time! West Side GM Team (920) 361-5100

June 20, 2025

Dealership Rating
Employee Rating

That team is one of the best teams around. Kapper you’re a turkey!! Thanks for all you guys do. More

by Kaleb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Maldwin, Diane Simenson-Grant, Bob Hogan, Chris Schmidt, John Nixon, Jeff Kapp

Report | Print
Jun 21, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Kaleb! We're thrilled to hear your kind words about our team at West Side GM of Berlin. We appreciate your support and are glad to provide you with great service. Don't hesitate to visit us again soon! West Side GM Team (920) 361-5100

1
2
3

Dealership Inventory (88 Vehicles)

used 2023 Buick Enclave car
2023 Buick Enclave
used
Emperor Blue Metallic exterior
Automatic
All-wheel Drive
Not Priced
View Details
used 2022 Chevrolet Equinox car, priced at $24,347
2022 Chevrolet Equinox
used
Iron Gray Metallic exterior
Automatic
All-wheel Drive
$24,347
View Details
used 2023 GMC Sierra 1500 car, priced at $59,977
2023 GMC Sierra 1500
used
Titanium Rush Metallic exterior
Automatic
Four-wheel Drive
$59,977
View Details
new 2025 GMC Acadia car, priced at $60,514
2025 GMC Acadia
new
Volcanic Red Tintcoat exterior
Automatic
All-wheel Drive
$60,514
View Details
used 2019 Ford Escape car
2019 Ford Escape
used
Sea Green exterior
Automatic
Front-wheel Drive
Not Priced
View Details
used 2019 GMC Sierra 2500 car
2019 GMC Sierra 2500
used
Quicksilver Metallic exterior
Automatic
Four-wheel Drive
Not Priced
View Details
View All Inventory