Geoff Kelly | Page 36

After looking over the inventory I found a Saab 97-x. The expierence of buying from Kelly Cadillac was pain free but more importantly the professionalism and family atmosphere was the true high light. I woul expierence of buying from Kelly Cadillac was pain free but more importantly the professionalism and family atmosphere was the true high light. I would definitly refer friends to Kelly Cadillac for future car purchases. More

Report | Print

I was at the dealership for a repair on an 07 STS. While waiting, Michelle Russell worked up numbers on a new ATS that was exactly where I wanted to be so I left the old car there and took the new one home. waiting, Michelle Russell worked up numbers on a new ATS that was exactly where I wanted to be so I left the old car there and took the new one home. The dealership is clean and beautiful. Michelle gave me her complete attention. She brought me a car from Maryland which we both thought I'd like. It was a luxury model. They let me reject it in favor of a performance model that Geof Kelly found in Michigan and had shipped here. Sarah Denton made financing it completely easy. They were all so friendly and helpful and made the whole experience totally all good. They all worked hard to see that I was in the car I wanted to be in. Props to them all for making sure I was a happy man. Geof and Michelle gave me their complete attention as if I was their favorite customer. I loved the sales, people, and the car I'm driving. I know from experience that I'll get great service from Mike in service. They always get me right in, do the job right, wash my car and give me a car to drive while they service my car. Now it will just be scheduled maintenance and I look forward to knowing the dealership is so friendly to me and competent in servicing my cars. I couldn't be happier. I'm proud to be associated with Kelly Cadillac and can tell you they made this whole process easy and effective and achieved what I thought wasn't going to happen. I recommend this dealership for anyone seeking a new or used car. I can't imagine a better experience at another dealership. I've owned a lot of cars in my life but this car is the best yet and getting it couldn't have been easier or more pleasant. Thank you, Geof Kelly, Michelle Russell and Sarah Denton. You rule. More

Report | Print

Jolyn Graham was very professional and tried to make us feel at home. He didn't take any short cuts in showing me what all the controls were and how to set things. He was more than happy to get different v feel at home. He didn't take any short cuts in showing me what all the controls were and how to set things. He was more than happy to get different vehicles for us to test drive so we bought what we wanted. We also felt Geoff Kelly gave us a fair trade in price for our old car. Glenn took care of all the paper work and explained each document as we signed them. The dealership is absolutely first class. More

Report | Print

Provided a very competitive price and made the purchasing process very easy. Did what they said they were going to do and did it in a timely manner. Excellent service. Still interested in your satisfaction a process very easy. Did what they said they were going to do and did it in a timely manner. Excellent service. Still interested in your satisfaction after you take delivery. First class in every way. More

Report | Print

Buying a car from Kelly Cadillac was a great experience. I was recommended this dealership by a friend and she recommended that i speak with Michelle Russell. The minute i walked into the dealership i was I was recommended this dealership by a friend and she recommended that i speak with Michelle Russell. The minute i walked into the dealership i was welcomed and not pressured. Everyone there is very friendly and knowledgeable about their product, if they don't have an answer for you they will go out of their way to get someone who can give you what your looking for. The first time i stopped in i was greeted by Michelle, very professional and nice to talk to, very down to earth. While i was waiting for Michelle to pull the vehicle around we were interested in, Geoff Kelly walked out and introduced himself and i had a very nice talk with him, he was very responsive and nice. I have been to other dealerships before and you never get to meet the owner, to me this is important, Geoff did not know me but we talked for a few minutes as if we known each other for 30 years. I am sure i was at times a little difficult to deal with, but when i buy a vehicle, i try and get the best bang for my buck and work out the best deal that i can, Geoff worked with me for a few days and did not get frustrated once, i am sure i was, at times pushy with the bottom dollar and he treated me with respect and dignity, as i did the same for him, this is business, its not personal, he kept it all business and after we came to an agreement we were both happy with my wife and i were driving home in our new Cadillac CTS-V. We couldn't have picked a better vehicle or a better place to buy it at. Michelle treated us very well, she did not pressure us to buy the vehicle, she left us alone to decide on our own, she was very open and honest about the whole deal and i felt like i paid the best possible price i could, every time i see her she asks how the car is doing and if we enjoy it, we could not be happier, my wife drives it daily and is very please with the comfort and power it has. We also got to meet Geoff's wife, Kelley Kelly, she has driven the vehicle we purchased before and was able to tell us what her thoughts were on the car, very helpful in the buying process, she invited our family to the dealership for an event they were holding over the weekend and got to meet my wife for the first time, Kelley was very helpful in this process and made sure we were being treated right and getting everything we needed. My first experience with service was bringing my vehicle in the day after we bought it to have wheel locks installed that i purchased from them. I met with Graham and he was extremely helpful. Treated my very well, offered my wife, my son and i refreshments as we waited for them to complete the work, and this was done without an appointment!!!! I had to bring the vehicle back for some warranty work and they were supposed to have a loaner vehicle ready for my family when we got there, unfortunately the vehicles the night before were not returned and Graham made it a point for him to find me something to drive, the best part of this experience is they were going to have to call an outside company for a loaner car and being as i have a disability and they didn't want me to wait too long, the owner, yes i said that right, Geoff Kelly, gave me his personal company vehicle to drive so i didn't have to sit and wait for them to work on my car and wait for the outside car rental company to arrive. I have never been treated so well at a car dealership as i have at this one and i personally would like to say from our family, a big Thank You to the whole team and staff at Kelly Cadillac for the great experience we have had buying and vehicle, and getting it serviced. This company understands customer service and goes out of their way to ensure you are pleased, and if there is a slight problem, which i have not had one, i would be completely assured they will handle it in the fastest possible manner. I can say with full confidence i will be buying my vehicles from this dealership in the future, i have always loved my GM vehicles and the 5 star Cadillac service i get has made me a permanent customer of Kelly and the Cadillac family. Every time i go to the dealership for something, service or parts, i make it a point to say hi to everyone that helped my wife and I purchase our vehicle, they still treat my wife and I like gold and go out of their way to help. Thank you for everything, Geoff, Michelle Russell, Glenn, Graham and everyone else. The Fox Family Chris, Michelle and Zachary More

Report | Print

friendly, informative personnel who give you straight answers. No pressure. Introductions to the people you'll be dealing with if you purchase. Tour of the facilities. Low key, on target. Positive impres answers. No pressure. Introductions to the people you'll be dealing with if you purchase. Tour of the facilities. Low key, on target. Positive impression More

Report | Print

Kelly Cadillac has been my Cadillac service dealer for the past seven years since moving to Lancaster, PA. I recently purchased/leased a 2013 XTS which will be my 12th Cadillac over the past 27 years. the past seven years since moving to Lancaster, PA. I recently purchased/leased a 2013 XTS which will be my 12th Cadillac over the past 27 years. Kelly Cadillac was the selling dealer and I know of no better experience. All persons listed above were most courteous and professional from new car order to delivery. I cannot recommend them too highly More

Report | Print

From the moment my wife and I arrived everyone we talked to from the owner to his wife to the sales person to the manager were better than I expected even though they came highly recommended. By better I me to from the owner to his wife to the sales person to the manager were better than I expected even though they came highly recommended. By better I mean knowledgable, friendly, sincere and easy to talk to. We could tell that they are genuine and not just putting on a show. I will go back there again for my next car. More

Report | Print

I was most impressed by the fact that although this was the first car I purchased from Kelly Cadillac, Everyone that I encountered made me feel like I had purchased numerous vehicles from them. Therefore I the first car I purchased from Kelly Cadillac, Everyone that I encountered made me feel like I had purchased numerous vehicles from them. Therefore I felt like they wanted to make sure that I would become a repeat customer. More

Report | Print

Read the excellent reviews about this dealer and decided to give them a visit. The owner Mr. Kelly spent a significant amount of time engaging me in conversation about a variety of subjects which helped pa to give them a visit. The owner Mr. Kelly spent a significant amount of time engaging me in conversation about a variety of subjects which helped pass the time as I waited for our business to conclude. Michelle was friendly and not pushy at all. I was given all the time I needed to make a well thought out decision without feeling rushed at all. After dealing with several other dealerships where I felt like a quota I was very pleased with my experience and even more pleased with my vehicle purchase. More

Report | Print