Geoff Kelly | Page 37

We were VERY impressed with the customer service provided by everyone at Kelly Cadillac. The sales staff is not pushy, everyone is very attentive. We were greeted by the owner on each visit and felt as tho by everyone at Kelly Cadillac. The sales staff is not pushy, everyone is very attentive. We were greeted by the owner on each visit and felt as though our business was important to him. We initially went with the intention of buying one new vehicle and ended up bringing home two! We very much look forward to a long and beneficial relationship with Kelly Cadillac. More

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Kelly Cadillac is the best automotive dealership in our area. We buy our cars there – and from sales to service we are totally satisfied. The whole Kelly Cadillac team treats you like you are a long time f area. We buy our cars there – and from sales to service we are totally satisfied. The whole Kelly Cadillac team treats you like you are a long time friend. Michelle Russell does a fantastic job and she serves two generations of our family with quality service from beginning to end. I would highly recommend these fine folks to anyone that is looking for a luxury car or truck. I also appreciate the mechanical service team as well. When you call to schedule service for your car, they listen and ask questions to ensure that everything is taken care of in the process. It's always a great experience to see your car sparkling clean after the service has been performed. You can not go wrong with any transaction at Kelly Cadillac. They truly are central PA's automotive sales and service leader. More

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My husband and I just purchased a vehicle from Kelly Cadillac and I will say this was by far THE BEST car buying experience I have ever had. They were all very friendly, patient, knowledgeable and thor Cadillac and I will say this was by far THE BEST car buying experience I have ever had. They were all very friendly, patient, knowledgeable and thorough. To say the staff at Kelly will go above and beyond to help you achieve your maximum satisfaction is an understatement. I would HIGHLY recommend visiting Kelly Cadillac for your next new or used car purchase. Their inventory is just as their staff...FIRST CLASS!!! We already have our next car picked out!!!!!!!!!! Thanks, Michelle, Allen and Geoff you are THE BEST. Loyal Kelly Customers, Bob and Denise Sgrignoli More

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I am a first time car buyer. I felt I was treated with respect and the employees where very freandly. I felt I was treated fairly and would recommend the shop. respect and the employees where very freandly. I felt I was treated fairly and would recommend the shop. More

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A+++ I SEARCHED FOR AND VISITED MANY DEALERS , ALL A+++ I SEARCHED FOR AND VISITED MANY DEALERS , ALL WERE GOOD AND VERY HELPFULL . MY SEARCH STOPPED WHEN I CONTACTED KELLY CATILLAC SAAB OF LANCAST A+++ I SEARCHED FOR AND VISITED MANY DEALERS , ALL WERE GOOD AND VERY HELPFULL . MY SEARCH STOPPED WHEN I CONTACTED KELLY CATILLAC SAAB OF LANCASTER PA.. FROM THE BEGINNING THE SALES TEAM ANSWERED ALL MY CONERNS AND ISSUES. THEY WERE MORE THAN FARE ON MY TRADE INS. AND THEIR STAFF ARE OF THE HIGHEST CALIBER, OFFERING ME THE TIME AND SPACE TO FULLY UNDERSTAND MY NEEDS AND CONCERNS WITHOUT HOVERING OVER ME AS I FOUND AT SOME DEALERS. A NO PRESURE BUYING EXPERIENCE IS RARE WHEN BUYING AN AUTO. AND I'VE PURCHASED A FEW. I DON'T KNOW QUITE HOW TO END THIS BECAUSE I'M COMPLETELY SATISFIED WITH KELLY CATILLAC. I GUESS I COULD END IT THIS WAY... I DROVE OVER 80 MILES TO BUY THIS CAR FROM KELLY CATILLAC AS AN ADDED NOTE WHEN I MENTIONED I WAS A VETERAN THEY WENT THE EXTRA MILE , YOU WILL FEEL COMFORTABLE PURCHASING FROM THIS DEALERSHIP. THANKS AGAIN .... SINCERELY N.Paul Introcaso More

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Buying a car from Kelly Cadillac was a positive experience and we would recommend this dealership. When we arrived at the dealership we were greeted by Michelle Russell who was professional, frien experience and we would recommend this dealership. When we arrived at the dealership we were greeted by Michelle Russell who was professional, friendly and knowledgeable. We did not feel the sales pressure that you experience at other dealerships. Michelle answered all the questions we had about the 2012 Cadillac SRX and made us feel at home. When we went inside the showroom, we were met by the owner, Goeff Kelly. We found him to be a very hands-on owner and genuinely interested in customer satisfaction as was Michelle. Although the vehicle we were interested in was sold, Goeff Kelly and the Kelly Cadillac team located the car at another dealership and the sale was made. We drove home in our new 2012 SRX the following week. Since the purchase, we have been contacted by Michelle to make sure we were satisfied and check if we had any questions or concerns. Everyone at team Kelly Cadillac made this purchase most enjoyable. More

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Buying my car was a wonderful experience! Everyone was so friendly, took their time, and answered all our questions. My husband and I are very pleased with the overall experience at Kelly! so friendly, took their time, and answered all our questions. My husband and I are very pleased with the overall experience at Kelly! More

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My wife and I purchased a 2008 Cadillac SRX from another local dealership a little over a year ago and were not happy with our purchase. The service we received from that other local dealer was average. We local dealership a little over a year ago and were not happy with our purchase. The service we received from that other local dealer was average. We decided to stop by Kelly Cadillac-Saab to take a look at their inventory of new SRX's. Marc was very welcoming and pleasant from the first meeting in the lot. Marc had a no pressure sales approach that is extermely rare with car buying, and that is what made Marc by far the best salesperson that I have ever conducted business with! My wife drove a really ahrd bargain, and initially we were pretty far apart on the monthly payment and out-of-pocket expenses that were offered even though the dealership offered us more than our payoff on our 2008 Cadillac. At most dealerships,they low-ball you on the trade and typically that would be the end of the conversation - take the offer or leave it, but not with Kelly Cadillac Saab. Marc spoke with Geoff who is the owner of the dealership, and he said, let's make this customer a Kelly for Life Customer. We were able to keep the monthly payment where we wanted it to be and minimize our out-of-pocket expenses without increasing the price of the vehicle to give us more on the trade(a game that most dealerships play that I despise). Kelly simply offered us more real equity from the vehicle. What a pleasant surprise that was. I had a busy schedule on the day of purchase and an impromptu conference call that I had to take. Marc and team patiently waited for over 30 minutes while I took my conference call. Goeff Kelly, the owner of Kelly Cadillac-Saab, was at the dealership that morning to meet me and congratulate me on my new purchase. Geoff and the entire staff were very excited for us. Marc carefully explained all of the features of our new vehicle in detail and asked if I had any questions. As we signed the paperwork, Glenn carefully explained all of the details of our new lease and offered us expert advice pertaining to all of the different protection options available. The level of service, hospitality, and courtesy at Kelly Cadillac far exceed any other we've ever engaged in (My wife and I have purchased more than 20 cars in 8 years). We were treated like royalty. We are truly excited and looking forward to being Kelly Cadillac customers for life! At Last, a car dealership that we can trust and cares more about service than just making a sale. It goes without saying that we highly recommend Kelly Cadillac to anyone looking for a new vehicle! More

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Also like the friendy & helpful office staff; I like the ownership and its professional approach to their business. One does experience the enjoyable environment of a first class dealership. the ownership and its professional approach to their business. One does experience the enjoyable environment of a first class dealership. More

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I owned a 2011 Cadillac CTS and went in for my free oil change and tire rotation. While there, I saw an SRX. I'd never been interested in SUVs before, but asked Graham what it was. I went into the showr change and tire rotation. While there, I saw an SRX. I'd never been interested in SUVs before, but asked Graham what it was. I went into the showroom and looked at one. It was only 7:30 a.m., so there were no salesmen around, although the owner, Geoff, was there. He gave me a brochure on the SRX and told me he's send a salesperson to see me when one arrived. To shorten the story, I walked out with a 2012 SRX. Julie, my sales rep, was very knowledgeable and helpful. She followed up with everything she promised to do. Geoff is a "hands-on" owner and makes a customer feel like an old friend. Everyone in the service department is knowledgeable, professional, and friendly. Glenn makes dealing with all the paperwork very easy. This is the third Cadillac I've purchased from Kelly. Each time, the negotiations and final price were reasonable. Customer service is outstanding. They do everything possible to make a customer feel valued. Julie told me Geoff wants his customers to buy all their cars from him. What car dealership owner doesn't? The difference is that Geoff and his staff at Kelly actually do everything they can to earn your trust and make you want to go back. In case you can't tell already, I give them my highest recommendation. More

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