Geoff Kuitert | Page 30

Warranty repair and oil change I have a 2013 wrangler that needed warranty work on the the top. Part was a 4 day order which left me stuck with the top down, luckily I had a vehicle I have a 2013 wrangler that needed warranty work on the the top. Part was a 4 day order which left me stuck with the top down, luckily I had a vehicle to borrow due to the cold and rainy weather. When I dropped off I pulled in front of the garage door that said on the door to pull up to for service and was told I couldn't park here and had to move it. Went to the counter and the guys behind the counter were great, very helpfully and plesent. I originally brought it in for the warranty repair and asked if they had time to change the oil and rotate the tires and was adevised they would make sure to get it done for me. As I was leaving I said that the coolant was low and was assured that all fluids were checked. I picked up my Jeep and once again the guys behind the counter were very nice. I drove my jeep for the next 2 days and it seemed like the top was louder than normal but passed it off as I was driving a vehicle for the first part of the week with a hard top. Saturday came and I drove in the rain and water was getting in. Came home pulled the top back and found the ropes I used to hold the broken top down were still there causing the side latches not to latch, and found the extra wind noise went away after the ropes were removed and latched properly. Now that I'm not to confident in the work performed I checked the fluids to find that the antifreeze was still low, checked the oil and luckily it was full and appeared new. My confidence in the service provided in my last few visits has steadily dropped. Once again, the counter service is great, but the actions taken for the the service itself is questionable. More

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Service Good at Explaining what needs to be done. Get the work done in timely matter. Willing to give options of services. Good at getting vehicle wash af Good at Explaining what needs to be done. Get the work done in timely matter. Willing to give options of services. Good at getting vehicle wash after they are done with sevices. More

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ac problem fixed we had a problem with the AC vents in the back of our van only blowing hot and the problem was fixed quickly and it works as it should. we had a problem with the AC vents in the back of our van only blowing hot and the problem was fixed quickly and it works as it should. More

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Parking brake service Not satisfied with recommendation of changing brakes and disks when currently showing nothing but normal wear. I will have to go back to make sure th Not satisfied with recommendation of changing brakes and disks when currently showing nothing but normal wear. I will have to go back to make sure there were no mistake made. More

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Always A Great Experience Really enjoy your professional Service Team! From Tim, Geoff, Julie and your entire staff, always willing to go the extra step to make sure I'm comfor Really enjoy your professional Service Team! From Tim, Geoff, Julie and your entire staff, always willing to go the extra step to make sure I'm comfortable and happy! I enjoy seeing Brock when I'm in to visit and even Megan is such a delight to chat with. The personalized attention and friendly, low-pressure advice keeps our family coming back! Thank You! David Washkoviak More

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repair work The service people are good to work with both Julie and Geoff, they go out of there way to be nice and helpful. I have nothing good to say about Tim h The service people are good to work with both Julie and Geoff, they go out of there way to be nice and helpful. I have nothing good to say about Tim he is a know it all and treats me the customer like xxxx. Talking down to me, treating me bad when i bring my work truck to get serviced. I would never buy anything from your place and for sure never have my personal truck serviced with you all because of Tim. More

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Service Department I found everyone in the service department to be very professional and friendly. I was informed when my vehicle was done and what was done to my vehic I found everyone in the service department to be very professional and friendly. I was informed when my vehicle was done and what was done to my vehicle. Being in the service industry myself, I know how stressful it can become, but I was made to feel very welcomed by everyone I met at the dealership. I will return in the future, for my service needs of my Jeep Wrangler. More

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In for a recall. Got recall notice in mail, called Summit Automotive-Dodge, they ordered part, they called a couple days later to make appt. in and out in less then 2 Got recall notice in mail, called Summit Automotive-Dodge, they ordered part, they called a couple days later to make appt. in and out in less then 20 minutes. More

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Good service experience Our 2012 Chrysler Town & Country was making a howling/whining noise in the front, so since it still has the powertrain warranty, we returned to Summit Our 2012 Chrysler Town & Country was making a howling/whining noise in the front, so since it still has the powertrain warranty, we returned to Summit for an evaluation. The RF wheel bearing was starting to fail, and had to be replaced. Tim (Service Manager) informed me that they were booked for the day but could maybe fit it in late afternoon. About 2 hours after arrival, they had the problem diagnosed and repaired. While I was disappointed in the quality of the vehicle, and that the repair was not covered under warranty-the Service staff did a great job of promptly addressing the issue. They showed me the failed part when picking up the vehicle-as requested, and everyone was very friendly. Nice job! Bob More

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Another great service visit at Summit Well I just had another great service visit at Summit Automotive . The staff there is so friendly and helpful. I needed new tires and gave Jeff in Ser Well I just had another great service visit at Summit Automotive . The staff there is so friendly and helpful. I needed new tires and gave Jeff in Service a call and he got me the prices etc He is very knowledgeable and helpful. Glad to have my new tires on when the snow and bad weather hit.. More

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