Geoff Kuitert | Page 31

In for a recall. Got recall notice in mail, called Summit Automotive-Dodge, they ordered part, they called a couple days later to make appt. in and out in less then 2 Got recall notice in mail, called Summit Automotive-Dodge, they ordered part, they called a couple days later to make appt. in and out in less then 20 minutes. More

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Good service experience Our 2012 Chrysler Town & Country was making a howling/whining noise in the front, so since it still has the powertrain warranty, we returned to Summit Our 2012 Chrysler Town & Country was making a howling/whining noise in the front, so since it still has the powertrain warranty, we returned to Summit for an evaluation. The RF wheel bearing was starting to fail, and had to be replaced. Tim (Service Manager) informed me that they were booked for the day but could maybe fit it in late afternoon. About 2 hours after arrival, they had the problem diagnosed and repaired. While I was disappointed in the quality of the vehicle, and that the repair was not covered under warranty-the Service staff did a great job of promptly addressing the issue. They showed me the failed part when picking up the vehicle-as requested, and everyone was very friendly. Nice job! Bob More

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Another great service visit at Summit Well I just had another great service visit at Summit Automotive . The staff there is so friendly and helpful. I needed new tires and gave Jeff in Ser Well I just had another great service visit at Summit Automotive . The staff there is so friendly and helpful. I needed new tires and gave Jeff in Service a call and he got me the prices etc He is very knowledgeable and helpful. Glad to have my new tires on when the snow and bad weather hit.. More

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We had an urgent repair Urgent car repair just four hours before leaving town for vacation. The repair was not expected yet the service was excellent and fast. The s Urgent car repair just four hours before leaving town for vacation. The repair was not expected yet the service was excellent and fast. The service is outstanding. I recall one specific example about a year and a half ago where the service department employee who was working on my truck actually stayed overtime to finish it. More

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They did everything they could to get me back on the road. Took a long time to receive parts from Dodge for the Promaster. They got it fixed as soon as the parts came in. Took a long time to receive parts from Dodge for the Promaster. They got it fixed as soon as the parts came in. More

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Good dealer to work with - free shuttle service and fast. Fast service and willing to negotiate on service options. Free shuttle service is a convenient feature and reduces your time having to wait. Saving Fast service and willing to negotiate on service options. Free shuttle service is a convenient feature and reduces your time having to wait. Saving you time and money. More

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Followup Had 50,000 mile service done and truck ran poorly, next oil change mentioned this fact to Geoff Kuitert and he immediately had service dept. investiga Had 50,000 mile service done and truck ran poorly, next oil change mentioned this fact to Geoff Kuitert and he immediately had service dept. investigate.. Seems an update was needed on computer which was done while I waited. Very Grateful for immediate response and rectification of problem More

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Recall Great follow up on recall. During appointment usual efficient courteous service and unexpectedly all encompassing review of prior service and future Great follow up on recall. During appointment usual efficient courteous service and unexpectedly all encompassing review of prior service and future recommendations. Service as before has exceeded expectations. More

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Courteous and prompt Employees are more than willing to explain in detail any issues they find. I was explained the importance of an issue they found while I was in for an Employees are more than willing to explain in detail any issues they find. I was explained the importance of an issue they found while I was in for an oil change and tire rotation. I wasn't pressured in any way, the choice of what I wanted to do was mine to make. More

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Replaced damaged rear view mirror Everything about the service was great - friendly staff, quick repair time, and very accommodating when I needed to change my appointment date; the on Everything about the service was great - friendly staff, quick repair time, and very accommodating when I needed to change my appointment date; the only thing I found was that it was a bit pricey - l looked up the mirror price online and found it for under $30 but was charged $110+ for the part along with installation charges. I know you need to make a little on the part itself, but 4X the amount I could have paid for the same part online - a bit of overkill in my opinion... Otherwise, all was good - thank you again for the repairs!! More

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