Just got my third Q5.
Had a great experience working with George Faccio and Drew Russo. Professional and outstanding service.
Had a great experience working with George Faccio and Drew Russo. Professional and outstanding service.
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by mariagmir24
Jan 15, 2026 -
Audi Great Neck responded
Thank you for taking the time to share this and for continuing to choose Audi Great Neck. We’re glad George Faccio and Drew Russo provided the professional, attentive service you’ve come to expect. Earning your trust again for a third Q5 really means a lot. We appreciate you being part of the Audi Great Neck family.
One of the worst sales person I've ever worked with.
Lack of professionalism, poor attitude, and zero respect for customers. The expectation from a high end store to have such an unprofessional individu
Lack of professionalism, poor attitude, and zero respect for customers. The expectation from a high end store to have such an unprofessional individual does show a poor integrity in your sales team, and your dealership. Take your business elsewhere.
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by nick334
Jan 15, 2026 -
Audi Great Neck responded
Thank you for sharing your feedback. This is not the experience we want anyone to have, and professionalism and respect are expectations we take seriously. We would appreciate the opportunity to review what occurred and address your concerns directly. Please contact our General Manager, Frank Galante, at 516-829-2834 ext. 114 or fgalante@audigreatneck.com so we can look into this further.
Jan 09, 2026 -
Audi Great Neck responded
We'll respond publicly as well, but I wanted to personally apologize sincerely for the poor experience one of my sales associates delivered to you. Being in the business, I'm sure you understand that sometimes a salesperson simply fails to hit it off with a prospective client. It shouldn't happen, especially with someone as experienced as George, but it did in this situation and I'm sorry. I'd love a chance to speak with you directly about the whole thing. Please give me a call or shoot me an email if you want at your earliest convenience. -Frank Galante, General Manager, 516-829-2834 ext. 114 or email fgalante@audigreatneck.com.
Very unprofessional and rude place.
The service is horrible, you treated better at the Toyota dealership. The lady at the front desk refuses to give her name. If you ask to speak with
The service is horrible, you treated better at the Toyota dealership. The lady at the front desk refuses to give her name. If you ask to speak with the manager they just ignore you. I purchased a vehicle over a month ago and still waiting for registration. I asked the sale person about the status of the registration but he never replied, I even visited the dealership but unfortunately nobody wants to take responsibility or talk to you. Forced to drive with expired registration. Very damaging for the brand. If you have a choice purchase a vehicle at the different dealership.
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by xcybex2000
Aug 12, 2025 -
Audi Great Neck responded
Thank you for speaking with me and for sharing your feedback. I apologize for the delay in processing the registration for your new vehicle. The issue has been addressed, and we are working to expedite the process. You should receive your registration within the next few days. If you have any other concerns or need an update, please feel free to reach out to me directly.
Thank you,
Frank Galante
General Manager
Audi Great Neck
Drew , Leo and George .
Top notch ! I would recommend this dealership to anyone looking for an Audi ! Awesome to deal with !
Top notch ! I would recommend this dealership to anyone looking for an Audi ! Awesome to deal with !
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by nsous
Jul 15, 2024 -
Audi Great Neck responded
Thank you for the 5-star review! We’re thrilled to hear that Drew, Leo, and George provided top-notch service. We appreciate your recommendation and look forward to serving you again!
Dealership is clean, my salesperson followed up as
promised when the vehicle arrived and was ready for me at our appointed time in several occasions.
promised when the vehicle arrived and was ready for me at our appointed time in several occasions.
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by kantorandrea
Other Employees Tagged:
Mustafa
Jul 02, 2024 -
Audi Great Neck responded
Thank you for the 5-star review! We’re glad to hear you had a great experience with our clean dealership and prompt follow-up from your salesperson. We appreciate your feedback!
Great service and communication during my visit .
Professional staff with special attention to detail. Resolved all issues. Thank you .
Professional staff with special attention to detail. Resolved all issues. Thank you .
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by Jerome Schmeltz
Service Price Transparency
Other Employees Tagged:
Drew Russo
, , Mustafa Karimbaksh
Dec 18, 2023 -
Audi Great Neck responded
Hi Jerome! Thank you for your kind words and positive feedback. We strive to provide excellent service and attention to detail, so we're delighted to hear that we met your expectations. Thank you for choosing us!
Everyone I came into contact with at Audi Great Neck was
professional, courteous and a pleasure to deal with. A special Thank You to Leo (GM), Jeremy (Service) and George (Sales). This was the most stress
professional, courteous and a pleasure to deal with. A special Thank You to Leo (GM), Jeremy (Service) and George (Sales). This was the most stress free new car purchase I've ever made !!
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by Steve's Review
Other Employees Tagged:
Pierre Abizeid
, Jeremy DeJesus, Leo Menuzzo, Mustapha also gets 5 stars.
Nov 28, 2023 -
Audi Great Neck responded
Hi Steve, we're thrilled to hear that our team provided you with exceptional service and made your car purchase stress-free. We'll be sure to pass along your appreciation to Leo, Jeremy, and George. Enjoy your new Audi!
The entire maintenance team, especially Matt and Grace,
are fantastic to work with. They work hard to listen to the client’s concerns and fully address all issues.
are fantastic to work with. They work hard to listen to the client’s concerns and fully address all issues.
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by bjhoppefree
Service Price Transparency
Other Employees Tagged:
Leo Menuzzo, Matt Weston, Grace Lim
Sep 26, 2023 -
Audi Great Neck responded
Thank you for your kind words and positive feedback. We're glad to hear that Matt and Grace provided exceptional service. We value your satisfaction and look forward to continuing to meet your needs.
Great Dealership, George and Dennis were efficient and
honest. No hidden fees or add on charges like many other dealerships, no surprises.
honest. No hidden fees or add on charges like many other dealerships, no surprises.
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by Andy
Sep 26, 2023 -
Audi Great Neck responded
Hi Andy! Thank you so much for your kind words and for choosing our dealership. We're thrilled to hear that George and Dennis provided you with efficient and honest service. We pride ourselves on transparency and ensuring our customers have a positive experience. We appreciate your feedback!
Christina was very helpful and helped make this
experience as smooth as possible. Thank you!!
experience as smooth as possible. Thank you!!
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by barbiedol51
Service Price Transparency
Jun 28, 2023 -
Audi Great Neck responded
Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!