George Fogarty
George Fogarty at Lombard Ford

George Fogarty | Page 7

General Manager

Lombard Ford

385 New Hartford Rd
Barkhamsted, CT 06063

Contact Me
4.1
79 Reviews

Dealership Experience

11 yrs, 1 mo

Industry Experience

38 yrs, 11 mos

Languages Spoken

English English

4.1

79 Reviews

Write a Review

79 Reviews of George Fogarty

February 23, 2019

Dealership Rating
Employee Rating

Absolutely a Great experience !! We came up from the Jersey shore 3 Hour ride one way for an Unbelievable internet price, which I had my doubts about. We spoke with Dan Lorusso sales More

by Craig B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barbara Dew, Daniel LoRusso, Mickael Mans and Mr.Lombard

Feb 23, 2019

Lombard Ford responded

Wow! not only one humbling review, but two. You're far too kind. We're at a lost for words. THANK YOU BOTH SOOOO MUCH! Your friends at Lombard Ford

Feb 23, 2019

Lombard Ford responded

Wow! not only one humbling review, but two. You're far too kind. We're at a lost for words. THANK YOU BOTH SOOOO MUCH! Your friends at Lombard Ford

February 11, 2019

Dealership Rating
Employee Rating

Truck purchase Great experience with the Lombard sales staff. Dan and Rob made the experience awesome! The truck is fantastic. I look forward to doing business in th More

by Michaelgagne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel LoRusso

Feb 12, 2019

Lombard Ford responded

We're so glad we could make your truck buying experience an awesome one Michael. We do try to make it as painless as possible. We look forward to conducting further business with you sir. Enjoy that gorgeous truck! Your friends at Lombard Ford

Feb 12, 2019

Lombard Ford responded

We're so glad we could make your truck buying experience an awesome one Michael. We do try to make it as painless as possible. We look forward to conducting further business with you sir. Enjoy that gorgeous truck! Your friends at Lombard Ford

December 20, 2018

Dealership Rating
Employee Rating

Certified used suv Found lumbar ford online , to buy used suv for girlfriend for Xmas, paid cash! Was told suv had been completely cked, paid over 20,000$ before we drov More

by Very disapointed customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mark Jones, Betsy Koenig, Jeff Tymosko, Mike financial guy

Jan 04, 2019

Lombard Ford responded

You brought the Edge in with a Moon Roof issue and we gave you a vehicle to use while we diagnosed the reason the Moon Roof was hard to close. The Edge is Ford Certified Pre-owned and thus the Moon Roof is covered by Ford warranty and so there would be no cost to you. We had to remove the headliner and all attaching interior trim to get at the components. Ford protocol dictates that we document everything we do to diagnose the issue. This included written processes as well as photos. Throughout the process our Service Adviser kept you apprised of the progress. Ford dictated that due to the fact that the Moon Roof had component parts, we needed to test each component to determine which one, or more was failing. This was time consuming in itself, on top of getting back to Ford to get prior approval for each step along the way. After we completed the repair, we cleaned, detailed, and filled the gas tank before we delivered it back to your home in New York. You were able to then fully inspect it and ensure that the roof was indeed fixed. It was an unfortunate situation and we wished that it did not take as much time as it did. Mr. Lombard was deeply involved with the entire process. He wanted it fixed and back to you as much as you wanted it back. 99.9% of folks who purchase from us do not experience any misfortune with our pre owned vehicles. Regrettably you were in that minuscule percentage that did. The overage of your loan payoff was an error and you were reimbursed as soon as the error was discovered and corrected. We use an estimate when we quote out of state registration fees. If we over estimate, customers always receive the difference back just like you did. Sometimes customers owe us. When we called you on Dec 26 to ensure all was well, you stated all is for now and you would let us know if there were further issues. We invited you to call us for any reason. We'll always be available for you. Lombard Ford Management

Dec 27, 2018

Lombard Ford responded

You brought the Edge in with a Moon Roof issue and we gave you a vehicle to use while we diagnosed the reason the Moon Roof was hard to close. The Edge is Ford Certified Pre-owned and thus the Moon Roof is covered by Ford warranty and so there would be no cost to you. We had to remove the headliner and all attaching interior trim to get at the components. Ford protocol dictates that we document everything we do to diagnose the issue. This included written processes as well as photos. Throughout the process our Service Adviser kept you apprised of the progress. Ford dictated that due to the fact that the Moon Roof had component parts, we needed to test each component to determine which one, or more was failing. This was time consuming in itself, on top of getting back to Ford to get prior approval for each step along the way. After we completed the repair, we cleaned, detailed, and filled the gas tank before we delivered it back to your home in New York. You were able to then fully inspect it and ensure that the roof was indeed fixed. It was an unfortunate situation and we wished that it did not take as much time as it did. Mr. Lombard was deeply involved with the entire process. He wanted it fixed and back to you as much as you wanted it back. 99.9% of folks who purchase from us do not experience any misfortune with our pre owned vehicles. Regrettably you were in that minuscule percentage that did. The overage of your loan payoff was an error and you were reimbursed as soon as the error was discovered and corrected. We use an estimate when we quote out of state registration fees. If we over estimate, customers always receive the difference back just like you did. Sometimes customers owe us. When we called you on Dec 26 to ensure all was well, you stated all is for now and you would let us know if there were further issues. We invited you to call us for any reason. We would truly appreciate it if you would consider removing your review on DealerRater. Thank you Mr. Brennan. Your friends at Lombard Ford

Jan 02, 2019

Lombard Ford responded

We mailed it out to you (you should have it by now). We will also email it to you today (1/2/2019). Sorry for the inconvenience.

Jan 02, 2019

Very disapointed customer responded

Still waiting for a detailed invoice on all parts and labor for my records. Asked for one a week ago. Thank you

December 12, 2018

Dealership Rating
Employee Rating

Great Dealership! No Hassles. Honest and very professional dealership to do business with. They go above and beyond and work extremely hard to find you the vehicle to f More

by Marc L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Jones

Dec 17, 2018

Lombard Ford responded

That truck stirred up a lot of interest. So glad you got it! Thank you so much for taking the time to write such a great review sir. Remember, we're here for you after the sale as well. Your friends at Lombard Ford.

Dec 17, 2018

Lombard Ford responded

That truck stirred up a lot of interest. So glad you got it! Thank you so much for taking the time to write such a great review sir. Remember, we're here for you after the sale as well. Your friends at Lombard Ford.

October 20, 2018

Dealership Rating
Employee Rating

F150 Purchase I would hIghly recommend them. They treated me as if I were family. Everyone was very friendly and down to earth. The owner made time to say high an More

by AAlbany F150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steven Weir , Mike Mans from finance

Oct 29, 2018

Lombard Ford responded

Thank you for your high praise. We like to think we're pretty down to earth here. FYI- should you refer anyone to us, not only will we take good care of them, we will also send you a nice gift in appreciation. Best regards to you and enjoy your vehicle! Your friends at Lombard Ford

Oct 29, 2018

Lombard Ford responded

Thank you for your high praise. We like to think we're pretty down to earth here. FYI- should you refer anyone to us, not only will we take good care of them, we will also send you a nice gift in appreciation. Best regards to you and enjoy your vehicle! Your friends at Lombard Ford

October 10, 2018

Dealership Rating
Employee Rating

Lombard Ford Experience For the past 35 years I have purchased numerous trucks and cars from Lombard Ford. From owner, Rob Lombard, to every sales person, mechanic, service a More

by Lyvac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darryl Case, Steven Weir , Barbara Dew, Mark Jones, Steve Knox, Betsy Koenig, Ed Obrien, Jeff Tymosko

Oct 11, 2018

Lombard Ford responded

We're blessed to have done business with you over the years. You know we would do any thing in our power to ensure your satisfaction. You're not a "customer". You are a family member to us sir. Enjoy that gorgeous Mustang! That car received so many compliments while we held it for you. It was like a magnet in the show room. Be proud of that car!

Oct 11, 2018

Lombard Ford responded

We're blessed to have done business with you over the years. You know we would do any thing in our power to ensure your satisfaction. You're not a "customer". You are a family member to us sir. Enjoy that gorgeous Mustang! That car received so many compliments while we held it for you. It was like a magnet in the show room. Be proud of that car!

Oct 11, 2018

Lyvac responded

We feel the same way about everyone at Lombard. One of the things we will miss in Florida is the friendship and superior service we have always had there. I love the car! Thanks so much for everything!

August 15, 2018

Dealership Rating
Employee Rating

After sale support A great experience with Lombard. Had an issue with millage on my ESP plan. Lombard was quick to get the discrepancy resolved and communicated in a ver More

by ABfour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Emma Allen

July 05, 2018

Dealership Rating
Employee Rating

2018 Ford Explorer Excellent dealership all the way around!!! Everyone is so helpful and knowledgeable about the Ford products. If there is something that one does not k More

by Laurence Burrows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darryl Case , Mark Jones, Betsy Koenig, Ed Obrien, Jeff Tymosko, Mike Mans.

Aug 10, 2018

Lombard Ford responded

We here think just as highly of you as you do of us Laurence. It is always such a pleasure to assist you with all your wants and needs. Thank you so much for referring us to others. We look forward to seeing you again in the future. Your friends at Lombard Ford.

May 02, 2018

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Employee Rating

New Car Lombard Ford is top notch! Mark the salesman always goes above and beyond to take care of my car and truck needs. I have purchased many vehicles from More

by Landscaper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darryl Case, Steven Weir , Mark Jones, Steve Knox, Betsy Koenig, Ed Obrien, Jeff Tymosko

Aug 11, 2018

Lombard Ford responded

We can't thank you enough for the compliments. We're just happy because you're happy, and loyal, and part of the Lombard family! Perhaps your review will encourage others to visit and become part of the Lombard family. They say family is everything. Look forward to seeing you again for any reason. Your friends at Lombard Ford

April 25, 2018

Dealership Rating
Employee Rating

Excellent experience with knowledgeable people! Everything went smooth on the purchase of my certified preowned F-150, everyone was friendly right from the start and if you’re looking to purchase an More

by John G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barbara Dew, Mike Mans

Aug 18, 2018

Lombard Ford responded

Thank you for taking the time to write such a complimentary review sir. We thank you for considering us, and purchasing from us. There is a lot of competition out there. So glad you choose us. You were such a delight to work with. Your friends at Lombard Ford.

Apr 26, 2018

Lombard Ford responded

Thank you John for your kind words. We're grateful that you picked us as your purchasing dealer. Should you refer any one to us, and they buy, we will send you a check in the mail for $100 in a show of our gratitude as well. Welcome to the Lombard Family.

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