Absolutely a Great experience !!
We came up from the Jersey shore 3 Hour ride one way for an Unbelievable internet price, which I had my doubts about. We spoke with Dan Lorusso sales
We came up from the Jersey shore 3 Hour ride one way for an Unbelievable internet price, which I had my doubts about. We spoke with Dan Lorusso sales rep. The price was definitely correct with no hassle or BS what so ever. Dan was excellent right from the get go. No pressure very easy going and friendly . Mike Mans the finance manager is just a great guy to work with and talk to. I just can't say enough about him. I spoke with Mr. Lombard for quite a while about cars of the past cars of the future and the car hobby in general. Very nice and knowledgeable person. We got a very good price on our trade in. Barb in internet sales is very friendly and great to talk to. This is a very relaxed no pressure dealership. Thank you all so much for making our car purchase a great experience. We will take the 3hour one way drive for our next car for sure
More
by Craig B
Other Employees Tagged:
Barbara Dew, Daniel LoRusso, Mickael Mans and Mr.Lombard
Feb 23, 2019 -
Lombard Ford responded
Wow! not only one humbling review, but two. You're far too kind. We're at a lost for words. THANK YOU BOTH SOOOO MUCH!
Your friends at Lombard Ford
Feb 23, 2019 -
Lombard Ford responded
Wow! not only one humbling review, but two. You're far too kind. We're at a lost for words. THANK YOU BOTH SOOOO MUCH!
Your friends at Lombard Ford
Truck purchase
Great experience with the Lombard sales staff. Dan and Rob made the experience awesome! The truck is fantastic. I look forward to doing business in th
Great experience with the Lombard sales staff. Dan and Rob made the experience awesome! The truck is fantastic. I look forward to doing business in the future with Lombard Ford. Thank you, Michael D. Gagne
More
by Michaelgagne
Other Employees Tagged:
Daniel LoRusso
Feb 12, 2019 -
Lombard Ford responded
We're so glad we could make your truck buying experience an awesome one Michael. We do try to make it as painless as possible.
We look forward to conducting further business with you sir. Enjoy that gorgeous truck!
Your friends at Lombard Ford
Feb 12, 2019 -
Lombard Ford responded
We're so glad we could make your truck buying experience an awesome one Michael. We do try to make it as painless as possible.
We look forward to conducting further business with you sir. Enjoy that gorgeous truck!
Your friends at Lombard Ford
Certified used suv
Found lumbar ford online , to buy used suv for girlfriend for Xmas, paid cash! Was told suv had been completely cked, paid over 20,000$ before we drov
Found lumbar ford online , to buy used suv for girlfriend for Xmas, paid cash! Was told suv had been completely cked, paid over 20,000$ before we drove off lot found sunroof was broken. They said as soon as my extended warranty kicked in they would fix it, I paid another 2425$ for warranty and was told to bring suv back( 2 hour drive) to b fixed! 3 wks later it’s 4 day till Xmas and still no suv!! Watch ur paper work!! I was over charged on trade in buy out! 250$!! Over charged on registration fees! Another 250$! Charged 160$ for etched glass! ( they said big sav on ins!!( xxxxxxxx) saves 4$ a year!! Never met a bunch of sneaky, lies, don’t return phone calls!! Take ur money somewhere else!!!! This was supposed to be a nice Xmas gift! It’s been a horrible experience!!!
More
by Very disapointed customer
Other Employees Tagged:
Mark Jones, Betsy Koenig, Jeff Tymosko, Mike financial guy
Jan 04, 2019 -
Lombard Ford responded
You brought the Edge in with a Moon Roof issue and we gave you a vehicle to use while we diagnosed the reason the Moon Roof was hard to close. The Edge is Ford Certified Pre-owned and thus the Moon Roof is covered by Ford warranty and so there would be no cost to you. We had to remove the headliner and all attaching interior trim to get at the components. Ford protocol dictates that we document everything we do to diagnose the issue. This included written processes as well as photos. Throughout the process our Service Adviser kept you apprised of the progress. Ford dictated that due to the fact that the Moon Roof had component parts, we needed to test each component to determine which one, or more was failing. This was time consuming in itself, on top of getting back to Ford to get prior approval for each step along the way.
After we completed the repair, we cleaned, detailed, and filled the gas tank before we delivered it back to your home in New York. You were able to then fully inspect it and ensure that the roof was indeed fixed.
It was an unfortunate situation and we wished that it did not take as much time as it did. Mr. Lombard was deeply involved with the entire process. He wanted it fixed and back to you as much as you wanted it back. 99.9% of folks who purchase from us do not experience any misfortune with our pre owned vehicles. Regrettably you were in that minuscule percentage that did.
The overage of your loan payoff was an error and you were reimbursed as soon as the error was discovered and corrected. We use an estimate when we quote out of state registration fees. If we over estimate, customers always receive the difference back just like you did. Sometimes customers owe us. When we called you on Dec 26 to ensure all was well, you stated all is for now and you would let us know if there were further issues. We invited you to call us for any reason. We'll always be available for you.
Lombard Ford Management
Dec 27, 2018 -
Lombard Ford responded
You brought the Edge in with a Moon Roof issue and we gave you a vehicle to use while we diagnosed the reason the Moon Roof was hard to close. The Edge is Ford Certified Pre-owned and thus the Moon Roof is covered by Ford warranty and so there would be no cost to you. We had to remove the headliner and all attaching interior trim to get at the components. Ford protocol dictates that we document everything we do to diagnose the issue. This included written processes as well as photos. Throughout the process our Service Adviser kept you apprised of the progress. Ford dictated that due to the fact that the Moon Roof had component parts, we needed to test each component to determine which one, or more was failing. This was time consuming in itself, on top of getting back to Ford to get prior approval for each step along the way.
After we completed the repair, we cleaned, detailed, and filled the gas tank before we delivered it back to your home in New York. You were able to then fully inspect it and ensure that the roof was indeed fixed.
It was an unfortunate situation and we wished that it did not take as much time as it did. Mr. Lombard was deeply involved with the entire process. He wanted it fixed and back to you as much as you wanted it back. 99.9% of folks who purchase from us do not experience any misfortune with our pre owned vehicles. Regrettably you were in that minuscule percentage that did.
The overage of your loan payoff was an error and you were reimbursed as soon as the error was discovered and corrected. We use an estimate when we quote out of state registration fees. If we over estimate, customers always receive the difference back just like you did. Sometimes customers owe us. When we called you on Dec 26 to ensure all was well, you stated all is for now and you would let us know if there were further issues. We invited you to call us for any reason.
We would truly appreciate it if you would consider removing your review on DealerRater. Thank you Mr. Brennan.
Your friends at Lombard Ford
Jan 02, 2019 -
Lombard Ford responded
We mailed it out to you (you should have it by now). We will also email it to you today (1/2/2019). Sorry for the inconvenience.
Jan 02, 2019 -
Very disapointed customer responded
Still waiting for a detailed invoice on all parts and labor for my records. Asked for one a week ago. Thank you
Great Dealership!
No Hassles. Honest and very professional dealership to do business with. They go above and beyond and work extremely hard to find you the vehicle to f
No Hassles. Honest and very professional dealership to do business with. They go above and beyond and work extremely hard to find you the vehicle to for you needs.
More
by Marc L
Other Employees Tagged:
Mark Jones
Dec 17, 2018 -
Lombard Ford responded
That truck stirred up a lot of interest. So glad you got it! Thank you so much for taking the time to write such a great review sir.
Remember, we're here for you after the sale as well.
Your friends at Lombard Ford.
Dec 17, 2018 -
Lombard Ford responded
That truck stirred up a lot of interest. So glad you got it! Thank you so much for taking the time to write such a great review sir.
Remember, we're here for you after the sale as well.
Your friends at Lombard Ford.
F150 Purchase
I would hIghly recommend them. They treated me as if I were family. Everyone was very friendly and down to earth. The owner made time to say high an
I would hIghly recommend them. They treated me as if I were family. Everyone was very friendly and down to earth. The owner made time to say high and thank you each time we were there.
More
by AAlbany F150
Other Employees Tagged:
Steven Weir
, Mike Mans from finance
Oct 29, 2018 -
Lombard Ford responded
Thank you for your high praise. We like to think we're pretty down to earth here.
FYI- should you refer anyone to us, not only will we take good care of them, we will also send you a nice gift in appreciation. Best regards to you and enjoy your vehicle!
Your friends at Lombard Ford
Oct 29, 2018 -
Lombard Ford responded
Thank you for your high praise. We like to think we're pretty down to earth here.
FYI- should you refer anyone to us, not only will we take good care of them, we will also send you a nice gift in appreciation. Best regards to you and enjoy your vehicle!
Your friends at Lombard Ford
Lombard Ford Experience
For the past 35 years I have purchased numerous trucks and cars from Lombard Ford. From owner, Rob Lombard, to every sales person, mechanic, service a
For the past 35 years I have purchased numerous trucks and cars from Lombard Ford. From owner, Rob Lombard, to every sales person, mechanic, service agent or office personnel, we were always extremely satisfied. I can't say enough good things about Lombard Ford and it certainly is the best car dealership I ever did business with.
More
by Lyvac
Other Employees Tagged:
Darryl Case,
Steven Weir
, Barbara Dew, Mark Jones, Steve Knox, Betsy Koenig, Ed Obrien, Jeff Tymosko
Oct 11, 2018 -
Lombard Ford responded
We're blessed to have done business with you over the years. You know we would do any thing in our power to ensure your satisfaction. You're not a "customer". You are a family member to us sir. Enjoy that gorgeous Mustang! That car received so many compliments while we held it for you. It was like a magnet in the show room. Be proud of that car!
Oct 11, 2018 -
Lombard Ford responded
We're blessed to have done business with you over the years. You know we would do any thing in our power to ensure your satisfaction. You're not a "customer". You are a family member to us sir. Enjoy that gorgeous Mustang! That car received so many compliments while we held it for you. It was like a magnet in the show room. Be proud of that car!
Oct 11, 2018 -
Lyvac responded
We feel the same way about everyone at Lombard. One of the things we will miss in Florida is the friendship and superior service we have always had there. I love the car! Thanks so much for everything!
After sale support
A great experience with Lombard. Had an issue with millage on my ESP plan. Lombard was quick to get the discrepancy resolved and communicated in a ver
A great experience with Lombard. Had an issue with millage on my ESP plan. Lombard was quick to get the discrepancy resolved and communicated in a very timely manner. Great people and great customer service.
More
by ABfour
2018 Ford Explorer
Excellent dealership all the way around!!! Everyone is so helpful and knowledgeable about the Ford products. If there is something that one does not k
Excellent dealership all the way around!!! Everyone is so helpful and knowledgeable about the Ford products. If there is something that one does not know about they will immediately get the answer for you. I have been buying cars and trucks from them since 1994. I am from NJ but throughly enjoy my trip up there and the warm relationship that has developed over the years. I recommend Lombard Ford to my family and friends.
More
by Laurence Burrows
Other Employees Tagged:
Darryl Case
, Mark Jones, Betsy Koenig, Ed Obrien, Jeff Tymosko, Mike Mans.
Aug 10, 2018 -
Lombard Ford responded
We here think just as highly of you as you do of us Laurence. It is always such a pleasure to assist you with all your wants and needs. Thank you so much for referring us to others. We look forward to seeing you again in the future.
Your friends at Lombard Ford.
New Car
Lombard Ford is top notch! Mark the salesman always goes above and beyond to take care of my car and truck needs. I have purchased many vehicles from
Lombard Ford is top notch! Mark the salesman always goes above and beyond to take care of my car and truck needs. I have purchased many vehicles from Lombard Ford and the process is always absolutely painless and enjoyable. So quick and professional. I always feel like family here from the sales department to the service and parts departments. I would recommend Lombard Ford to anyone who is looking for a new or used vehicle.
More
by Landscaper
Aug 11, 2018 -
Lombard Ford responded
We can't thank you enough for the compliments. We're just happy because you're happy, and loyal, and part of the Lombard family! Perhaps your review will encourage others to visit and become part of the Lombard family. They say family is everything. Look forward to seeing you again for any reason.
Your friends at Lombard Ford
Excellent experience with knowledgeable people!
Everything went smooth on the purchase of my certified preowned F-150, everyone was friendly right from the start and if you’re looking to purchase an
Everything went smooth on the purchase of my certified preowned F-150, everyone was friendly right from the start and if you’re looking to purchase and new or used car or truck you should check out Lombard Ford. Thank you again to Barb Dew, Mike Mans, George Fogarty and Rob Lombard for everything.
More
by John G
Other Employees Tagged:
Barbara Dew, Mike Mans
Aug 18, 2018 -
Lombard Ford responded
Thank you for taking the time to write such a complimentary review sir. We thank you for considering us, and purchasing from us. There is a lot of competition out there. So glad you choose us. You were such a delight to work with.
Your friends at Lombard Ford.
Apr 26, 2018 -
Lombard Ford responded
Thank you John for your kind words. We're grateful that you picked us as your purchasing dealer. Should you refer any one to us, and they buy, we will send you a check in the mail for $100 in a show of our gratitude as well. Welcome to the Lombard Family.