George Hadgigeorgiou | Page 21

Ken Ganley Ford Parma responded

We have copies of the communication in writing between you and George about the noise that you said you were hearing & that could not be detected by our service department. We requested multiple times for you to ride along with them to point out the noise that we were not hearing, but you refused. You would only send recordings and our technicians could not get your vehicle to mimic what was happening in those recordings. We told you that we cannot fix something that we can't hear or see. We never refused to fix your vehicle. We have no incoming calls from Ford Corporate on our call log. If in fact someone from corporate needs to speak with us, they can reach out to us at ganleyfordhelp@ganleyauto.com thanks!

KCopley responded

No one ever reached out. Yet another failure and show of absolute incompetence shop-wide. Ford and Ken Ganley are failing. Never again.

KCopley responded

The dealership never reached out or attempted in the slightest to discuss the matter further or address the concerns of refusing to fix my vehicle under warranty. Even Ford corporate was confused and shocked by the lack of professionalism and the corporate liason was unable to contact the service manager because they called and the line mysteriously drops after requesting to speak with the service manager.

KCopley responded

Ok, I'll post the voicemail where the service manager clearly states the tech's DID hear the noise. They attempted to repair it, gave the truck back, and the vehicle still made the SAME noise. The truck was with Ken Ganley Ford Parma for months and no repairs were done. The fact that a representative is here arguing instead of resolving the issue should tell any customers all they need to know about this shop. Thanks!

KCopley responded

Since you want to pretend like Ford never contacted your shop, Here's the transcript from Ford Corporate and their recommendation to see another shop since Ken Ganley Parma is fully incompetent. "Good afternoon, I've tried reaching out to the service department 2 more times since we disconnected. I stayed on hold an additional 7mins after we hung up and no one ever came back to the phone. Just called again and was transferred twice until the line disconnected. If you've experienced similar things, then I understand and recommend having the vehicle looked at by another dealership. We can ultimately only recommend repairing or looking at a vehicle." Best, Jalen Butler She|Her|Her's Ford Motor Company ® | CXS-PV Concern jbutl150@ford.com | www.ford.com 866-631-3788 ext. 79071 Mon-Thurs OFF Fri & Sun 7:30am-4:00pm CST

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

MARYANELLI1129 responded

Then why didn’t Ken who was suppose to meet me at dealer didn’t show up and had my lousy salesman Mark do his dirty work and Mark said it was a Ford dealership and the Cadillac I sold me so he told me to go to a Cadillac dealer with my questions. U rip me off then don’t know shit about what u sold me. When I showed him the broken key fob he told me to tape it and it’ll work? He said ford wouldn’t get me a new one.