George Hadgigeorgiou | Page 8

Ken Ganley Ford Parma responded

Thank you for the 5-star rating and for entrusting us with your Ford Escape service. We’re glad George helped get your Escape running smoothly again. We look forward to assisting you in the future.

Ken Ganley Ford Parma responded

We’re pleased to hear George’s patience and helpfulness made a difference during your service visit. It’s great that our team welcomed you warmly when you picked up your Ford Fusion. We appreciate your trust and look forward to serving you again.

Ken Ganley Ford Parma responded

Happy to hear everything went smoothly with your Ford Focus service once you got an appointment. We appreciate your patience during scheduling and thank you for choosing us again. George looks forward to assisting you on your next visit.

Ken Ganley Ford Parma responded

Thank you for sharing how quickly we got your service scheduled and how promptly our team completed the work. We’re also pleased the wash left your Ford Escape looking its best.

Ken Ganley Ford Parma responded

It’s fantastic to hear you trust us for everything with your Ford F-150, from sales to service and parts. Thanks for your kind words, and we look forward to helping you again.

Ken Ganley Ford Parma responded

Thank you for highlighting the prompt and professional service on your Ford Focus. We’re glad the process was efficient and enjoyable. We look forward to welcoming you back soon.

Ken Ganley Ford Parma responded

Thank you for letting us know George made everything go smoothly during your Ford Escape recall service by walking you through the process, showing you the waiting area, and giving you a timeline. We appreciate your feedback and look forward to helping you again.

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Ken Ganley Ford Parma responded

We reviewed your account which shows that your 2010 Ford Expedition has 198,385 miles on it. You signed off on having & paying for the $189 diagnostic testing. Our inspection found AC lines from the engine to bay to the right of the vehicle are leaking and your vehicle needs tubes & coolant. Also, there are multiple leaks near the oil pan and both mains. We feel that our quote of $2,600 is fair for the repairs, but you declined. However, you are still responsible for paying for the diag. that you signed off on. Thank you for your feedback, it helps us address things and work at getting better and providing the best possible experience for our customers.

Ken Ganley Ford Parma responded

We're delighted our team made you feel at home during your Ford Escape service. Thank you for your kind feedback and for choosing us. We look forward to welcoming you back.