George Nassar | Page 2

i was there 6 hours waiting for my brakes to be turned. its a new car & the brakes are bad already. they insinuated the problem was where i lived. A 3 mile 4 lane major road incline. Really. I sat there fo its a new car & the brakes are bad already. they insinuated the problem was where i lived. A 3 mile 4 lane major road incline. Really. I sat there for 5 1/2 hours and no one said anything to me. they didn't give me an update, they did ask if I needed anything or what they could do to make my waiting tolerable they simply ignored me until it was time for everyone to go home and they finally delivered my car out front... when I first got the car I complained about the cruise control system I called it a very poor design and I think they are teaching me a lesson now to keep my mouth shut and just drive the car till the lease is up... but breaks that needed to be machine after just a few months of use is a problem... but more than all that I feel they just don't care about the customer. There were a couple of people who at the very end of my ordeal who finally gave me some personal attention and I appreciate that... otherwise very poor poor customer service... sure hope their Mechanic cared more about the car than customer service cared about the customers... More

by RDSBCT Verified Customer Verified Customer

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PS Hyundai always delivers quality work at a fair price, and Eric always makes sure my car is well taken car of. and Eric always makes sure my car is well taken car of. More

by JLMYERS0 Verified Customer Verified Customer

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I brought my Tucson in for scheduled Maintannce . Josh was my contact person . I also mentioned to Josh the driver seat needed attention . There appeared to be “bubble” in the leather and depressive Josh was my contact person . I also mentioned to Josh the driver seat needed attention . There appeared to be “bubble” in the leather and depressive in the seat. With his help and George, service manager , a needed repair happened. Thankyou More

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I’ll give credit where it’s due—Palm Springs Hyundai Service Department provided a loaner, detailed my car, and communication has improved significantly. I genuinely appreciate that. That said, I sim Service Department provided a loaner, detailed my car, and communication has improved significantly. I genuinely appreciate that. That said, I simply don’t trust the information I receive from them. I stay informed on my Hyundai Ioniq 5, and I keep running into the same issue: having to fight for obvious warranty repairs. There’s a clear pattern of minimizing or denying well-known problems. I’ve replaced my 12V battery four times. The latest failure—on a battery under two years old—was clearly tied to the widely known ICCU issue, yet I still had to pay out of pocket. Then the front radar sensor failed—another common issue. I was told it must have been caused by an accident that never happened in the 2.5 years I’ve owned the car. The radar failed randomly while driving to the grocery store. Not due to an accident. I had already brought the car in four times for faulty highway drive assist and was told every time that it had been inspected and nothing was wrong. Only after the radar completely failed—and after pushing back that I was never in an accident—was it replaced under warranty. Unsurprisingly, that fixed everything. Before that, I was instructed to file an insurance claim for damage that I had never caused, and turned out to not be anything related to the radar’s failure. That’s the real issue: why is it always a battle? Customers shouldn’t have to argue or prove they’re not lying just to get known issues covered. It feels like warranty work is avoided whenever possible in favor of pushing costs onto the customer. If I didn’t know this vehicle as well as I do, and I didn’t continue to argue with them, I have no doubt I would have paid thousands for repairs that were never my responsibility to begin with. More

by Nick Verified Customer Verified Customer

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Had a major ICCU problem they took care of in record time and kept me posted all along the way with a free loner car and kept me posted all along the way with a free loner car More

by JOEL73 Verified Customer Verified Customer

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Hyundai Palm Springs is just the best when it comes to servicing your used cars and also purchasing new cars. They are upfront about everything that needs to be done and so courteous and pleasant. This servicing your used cars and also purchasing new cars. They are upfront about everything that needs to be done and so courteous and pleasant. This is my third Hyundai purchase from them in 16 years. More

by TBCDAS Verified Customer Verified Customer

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This service encounter was an addition to the exceptional experience I’ve had for years. Cindy Rivas went above and beyond to see that my car was taken care of. Indeed she also checked to see if exceptional experience I’ve had for years. Cindy Rivas went above and beyond to see that my car was taken care of. Indeed she also checked to see if I was comfortable waiting and walked me to my car when it was done. Great group of people makes the visit a pleasure. More

by JLEITNER0 Verified Customer Verified Customer

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George Nassar went above and beyond when it comes to customer service. Cindy Rivas was very welcoming and pleasant when checking in. Very happy to be part of the Hyundai family. customer service. Cindy Rivas was very welcoming and pleasant when checking in. Very happy to be part of the Hyundai family. More

by cfriedman99 Verified Customer Verified Customer

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Always bring my cars in for service and make any model. I brought my truck in this time kind of a disappointment. They kept it for four days two of which I missed work and they couldn't find any problem. I I brought my truck in this time kind of a disappointment. They kept it for four days two of which I missed work and they couldn't find any problem. I don't think they took a lot of time to look into it. More

by Kroozerj Verified Customer Verified Customer

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What a wonderful experience dealing with Palm Springs Hyundai. Cody King made everything so easy, pleasurable, fast and enjoyable. He is very knowledgeable, kind, and caring. The dealership itself is exc Hyundai. Cody King made everything so easy, pleasurable, fast and enjoyable. He is very knowledgeable, kind, and caring. The dealership itself is exceptionally clean and very comfortable.. I would recommend Palm Springs Hyundai and Cody King to family and friends and to anyone who is looking for a beautiful and affordable vehicle. In my opinion, Hyundai has the best warranty and safety features on their vehicles. More

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