"Ken was instrumental with helping us get the best deal..."
Ken was instrumental with helping us get the best deal possible on our new Jeep. He was very personable and extremely helpful in showing my daughter how to operate the vehicle. He followed up with us the next day to ensure all was well and to let us know he was available if we had any additional questions. Thank you for making this purchase a pleasant experience!
"New Truck Purchase"
Th e experience was pleasurable and the team assisted me in purchasing the truck of my choice with their valiant efforts. The pprofessioalism is valued.
"Absolutely fantastic customer service!"
This dealership is absolutely fantastic. Period. To put it in perspective how I feel about this place...I live 45 minutes from this dealership and I would go back here again to buy a new car. There are tons of dealerships closer to me, but I would drive past them in a heart beat to work with this team again.
John was persistent to get me in the door, which I do not regret one bit. My boyfriend was the one in communication with John, helping me conduct our market research of the area. As soon as I walked through the door, another associate paged John that I was there. He not only remembered MY name immediately, but remembered that the vehicle was for me...not my boyfriend. He approached me and shook my hand first, which made me feel incredibly valued. Although John was crazy busy (end of the month!), he was able to find another associate (Andre) to go on a test drive with me and narrow down the exact vehicle I wanted. John even handed over some notes on specific stock numbers that he thought would fit my needs. Throughout the process, John popped in to see if everything was going alright, brought us some waters, and made sure we were taken care of.
Andre was so great to work with, too. Let's be honest...buying a car can be extremely nerve racking! I've never felt so comfortable talking to someone about buying a vehicle. He smiled, cracked jokes, understood my price points, and just made me feel like I wasn't being a total pain (even if I was!). His personality and demeanor was so refreshing to work with. We even pinky promised a deal because I didn't feel comfortable signing something while they were bringing over the exact vehicle I wanted (I wanted to test drive it, of course!). Most dealerships just want that signature from you to lock it all down. This dealership offered a mutual trusting respect that I haven't received from anywhere else. Kudos, guys...kudos.
Don was also a fantastic, even-keeled gentleman to work with. When management comes over to chat, it's always that gut wrenching "uh-oh, we aren't getting where we want to be price-wise". Not with Don. He wanted to see how we got to the numbers we wanted to get to. Nodding, smiling, understanding everything we were saying. And guess what--he came down to a fair, reasonable price point that I could work with. Thank you!
Last, but not least, Tony! While I did come with my own financing, Tony ended up getting me a better rate with the same terms. Fan-freaking-tastic! I thoroughly enjoyed conversing with Tony while signing my life away with those dreaded financing papers. He made this portion of the process extremely smooth and easy. Another awesome personality to work with!
The communication, customer service, and crazy awesome personalities to come with it are what makes this dealership somewhere I would highly recommend. Thank you to everyone I worked with for making this purchase so great. I promise I will recommend this dealership!
"A very pleasurable new Jeep buying experience at Heritage "
- Jeep guy
Great buying experience searching for and purchasing a new 2018 Jeep Renegade at Heritage Owings Mills. I very much appreciated the time spent with Jon Berenson and Tony in setting up my Jeep purchase a few weeks back. We were able to work out the details and I was on my way the next morning to drive off quickly with my new Renegade.
I was very pleased to go through this process with professionals that took time to listen and help me find the best deal. I will be taking my fiance' to Heritage soon (she needs a new vehicle) and I would highly recommend Jon for your sales consultant. Thanks again guys...
"They are the best."
- Very satisfied customer
Friendly sale staff. Service department is the best. Fast dependable service. Service department in and out on time. Repair cost is reasonable and dependable. I purchased 4 cars and will return if I need another.
"Great Experience all around!"
The sales staff at the dealership was very helpful in finding the right vehicle at the right price! Everyone was attentive to the needs and preferences for the type of vehicle and the preferred features as well as being accommodating in providing options with the financing. From the beginning of the process to the end, it was truly a customer friendly experience for buying a car!!
"Very good business "
Gerry at Heritage was amazing and very helpful. Tony was friendly as well. The customer service that I received was outstanding and they worked with my through difficulties. Great job guys.
Knowledge is great! Answered all my questions! Took the time to tell me all about the car. Very friendly and caring. Will let make sure to tell my friends.
Other Employees Tagged:
Outstanding!!! Too bad there's no more than 5 stars! Our experience was exceptional from the moment we walked in till we left with our new little baby! From the GM Mike McGuire present on the site with a warm greeting, to the sales consultant Andre DeShields and Tony the sales manager. The time we spent at Heritage Jeep Ownigs Mills was very pleasent. Everyone was willing to help and make sure you have all the info you need for your new car. We left smiling and happy with our purchase. Thank you guys! Tim & Tea
The service given to us far exceeded what we expected. Our salesman (Gerald deshields) was very knowledgeable about the Pacifica and did everything to insure satisfaction with our purchase!!! Great dealership.
Other Employees Tagged:
, Antwan shaw