Gerald Whittington | Page 2

If I can add a 0 star I would.. unfortunately we went there for a specific car we spent 5 hours doing all the paper work once we moved to the financing department they stated some fake lie about how the there for a specific car we spent 5 hours doing all the paper work once we moved to the financing department they stated some fake lie about how the bank couldn’t finance me the car because of the high mileage which doesn’t makes sense at all and was a lie because once we left the car was pulled back to the front office obviously they had someone interested in it who obviously had a high down payment upfront for it cause the next day the car was off the market. I’m upset because that’s not professional at all I was approved but last minute they pulled this xx on me about mileage. Unfortunately I wouldn’t recommend they at all their interest is about money not about helping families get their dream car . I hate that I wasted 5 hours for them to low ball me into leaving so they can sell it to someone who got there last hour before store closes when I was there for 5hrs approved and almost done signing.. More

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My entire experience from sale to finance to the service department to install the bed liner was exceptional! department to install the bed liner was exceptional! More

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Everyone was welcoming and helpful. Aly was patient and sought to answer all of our questions and show us how to set up the Bluetooth and phone and other amenities. Jason Archer explained the different war sought to answer all of our questions and show us how to set up the Bluetooth and phone and other amenities. Jason Archer explained the different warranty options very thoroughly to help me make an informed decision. Thanks to everyone. More

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Inquired about a used car online. Immediately contacted by Gerald and scheduled an appointment. Ranger showed me the car and was fantastic to work with. Finished up with Brandon in finance who was very pro by Gerald and scheduled an appointment. Ranger showed me the car and was fantastic to work with. Finished up with Brandon in finance who was very professional. Would highly recommend these guys and this dealership! More

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We’re waiting when I arrived and got right to business. My salesman Alex did a great job and knew the vehicle well. Showed me all the various options and how they operate. Definitely recommend him for your My salesman Alex did a great job and knew the vehicle well. Showed me all the various options and how they operate. Definitely recommend him for your auto or truck needs. More

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Town East Ford for best deals and fast results Great team at Town East Ford. I shopped for a month online at many dealerships. It all started with a chat on the Town East website. I was contacted q Great team at Town East Ford. I shopped for a month online at many dealerships. It all started with a chat on the Town East website. I was contacted quickly and asked what was I interested in. I'm glad I chose Town East, the team delivered. Very patient with me, very supportive and understanding, not pushy. The teams main focus was on my satisfaction, from finding the right vehicle to financing best deal, to follow up after sale. Best trade in value on my car. I had a very pleasant experience throughout the whole process, because I knew they cared. Yes, I was working with another agency, I had decided to wait because my terms were not met at the other agency, they did not come close to Town East Ford. I know I got the best deal. I'm from South East New Mexico. Worth the travel. Thanks team Town East Ford. More

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Bad oversight and bad faith Two stars instead of one, because Cas, my salesman, was very helpful. Overall, extremely disappointed with Town East Ford, and will never do busine Two stars instead of one, because Cas, my salesman, was very helpful. Overall, extremely disappointed with Town East Ford, and will never do business with them. I reached out specifically because we’re looking for a 2018 Expedition with a back up camera. I must have mentioned it 5-6 times in conversation as a primary reason for our interest. After getting deep into the process, my wife happened to look up the original window sticker online and see that it doesn’t have the 360 camera. This is after they ran our credit and wasted a couple hours of our time. Adding insult to injury, even after we gave them a shot to make up for their big error, they have the nerve to tell me “the internet price is the best price” and that someone with an 800 FICO is getting 7-10% interest. Obviously, that’s not true, since I can get a 3.9% approved rate from my phone right now in less time than it would take me to drive to their dealership. Either Town East Ford has the worst finance department on the planet, or that’s a flat out lie. Bad faith negotiating and a total lack of professionalism (with the exception of Cas, our salesman). Extremely disappointed at the experience we had at Town East Ford. More

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Excellent Experience We are 4 time returning customers at Town East Ford and we plan to continue to be so in the future. We always receive great quality vehicles, fair pri We are 4 time returning customers at Town East Ford and we plan to continue to be so in the future. We always receive great quality vehicles, fair prices and excellent customer service. Thanks for making our experiences with your establishment good ones. Special thanks to all had a hand in helping us purchase our 2 newest vehicles a Ford F150 and a Ford Explorer just months apart. We love them! More

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Great Experience Had to upgrade my truck to pull a travel trailer. Everyone was so helpful with finding the exact truck to fit my needs.Great attention to detail for t Had to upgrade my truck to pull a travel trailer. Everyone was so helpful with finding the exact truck to fit my needs.Great attention to detail for the customers they work with. More

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Always a great experience Another great experience at Town East Ford. This being the 3rd car we have purchased this year from Town East Ford I am still impressed by the efficie Another great experience at Town East Ford. This being the 3rd car we have purchased this year from Town East Ford I am still impressed by the efficiency and courtesy they provide. Shopping online is super easy, they find you what you want, they make the negotiation easy and the finance process is informative and helpful. More

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