Gilbert Banda | Page 5

We are happy with the vehicle (one owner well owner-maintained vehicle) but not the Sales Manager Tank and the purchase and after sales support” experience. First off, misleading marketing with owner-maintained vehicle) but not the Sales Manager Tank and the purchase and after sales support” experience. First off, misleading marketing with a “teaser” price online and then give you a price quote adding on Detectit GPS Tracking, Forever Tint, and Dealer Services (6 month protection package) for an additional “required” $2200. You then waste 30 minutes trying to get rid of the add-ons and you are told that Mr. DeMontrond never waives the Dealer Services (even to employees), the tint gets eliminated and then the GPS tracking (pre-installed for their benefit – controlling vehicle loss from their lot) gets marked down to their “cost” which turns out to be $400 higher than if you bought the tag and 3 years service online…. Given my wife was in love with the car (and it is a low production car so no other decent options in Houston) we gave in to $1200 of “add-ons” (after negotiating, trying to eliminate), but, obviously, did not feel good about that. Then the 3rd party mechanic we had inspect the vehicle found a big issue and was some disbelief and initial resistance by Tank – at least, in the end, they did the repair. Also there was the “sorry only has one key issue, but I’ll call the previous owner and maybe they have it” which I won’t go into but didn’t think the ultimate recommended course of action was appropriate or ethical. Post sales communication was horrible – calls not returned, emails ignored, excuses… And now dealing with getting an agreed to windshield replacement job complete – ignored requests to recalibrate windshield camera related safety systems (manufacturer required when windshield is replaced and systems clearly not calibrated). Steer clear of DeMontrond Buick GMC. More

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Great service and very transparent. Highly recommend Javier. Very humble and genuine person. Gilbert was also very easy to talk to and helped us out! Highly recommend Javier. Very humble and genuine person. Gilbert was also very easy to talk to and helped us out! More

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Very good salesman, had the intent on selling me a car, was willing to work with my budget. Very straightforward, polite and did not make me feel like I was pushed to make a decision. was willing to work with my budget. Very straightforward, polite and did not make me feel like I was pushed to make a decision. More

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Listen, when my wife told me “you need to go pick up your car”, I thought she was gassing me. When she walked in with the wig, I just knew it was a joke. But when Jaun and Christian met me at the door, my en car”, I thought she was gassing me. When she walked in with the wig, I just knew it was a joke. But when Jaun and Christian met me at the door, my entire life felt like it was about to change. From the door to the final signature, they made this experience one I will NEVER forget. Thank you DeMontrond GMC!! Y’all doing your GOOD work for H-town! We la familia now, locked in for life! More

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I had a great experience here. Tank (Thomas) and Hassan were great I appreciate their professionalism. Tank (Thomas) and Hassan were great I appreciate their professionalism. More

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Good communication throughout the process. Took needed action on a couple item’s overlooked. Thanks Took needed action on a couple item’s overlooked. Thanks More

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Juan was very kind and helpful. They were fast and efficient. I will shop at de montrond first before visiting any other dealership from now on. They were fast and efficient. I will shop at de montrond first before visiting any other dealership from now on. More

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Juan and Gilbert were very friendly and helpful throughout the whole process. Great car shopping experience! throughout the whole process. Great car shopping experience! More

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Great and clean business with professional and courteous representatives. This was the second vehicle I bought from this dealership since I changed from Chevrolet truck to a GMC truck. Plan to return in fut representatives. This was the second vehicle I bought from this dealership since I changed from Chevrolet truck to a GMC truck. Plan to return in future. More

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They made the often terrible process of car buying easy and enjoyable. We actually left in a good mood! and enjoyable. We actually left in a good mood! More

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