Thomas "TANK" Clark

I had an absolutely terrible experience with the service department at Demontrond, and I will never return. I brought my Suburban in on 3/27/26 for a routine oil change, a seatbelt repair, and to have my department at Demontrond, and I will never return. I brought my Suburban in on 3/27/26 for a routine oil change, a seatbelt repair, and to have my squeaky brakes checked. At the end of the visit, I was told I needed both front and rear brakes replaced. That immediately raised a red flag. I had my front brakes replaced in September 2025 at around 50,000 miles. At this visit, my vehicle only had 56,000 miles. When I questioned how brakes could wear out that quickly, the technician, Stephane, couldn’t give me a clear or confident answer and simply said “that’s what the mechanic noted.” I asked to speak with a manager and was told no one was available and that I should call back the following week. I did—multiple times. Over the next two weeks, I made four calls and never received a single response. At that point, my husband and I had no choice but to take time off work to show up in person just to get answers. I arrived at 8:00 AM and asked to speak with a manager. I was directed to James. He claimed he never received my voicemails and said another manager was conveniently out of the country. I explained my concerns again and pointed out how none of this added up. Only then did he bring my vehicle back, physically check the brakes, and confirm they did NOT need to be replaced. Instead of taking responsibility, he blamed a mechanic who also “wasn’t there.” Not once did he apologize—for the misinformation, the ignored calls, or the fact that both my husband and I had to take a day off work to resolve their mistake. This level of customer service is unacceptable. Between the lack of communication, the attempt to sell unnecessary repairs, and the complete absence of accountability, this experience was beyond frustrating. To make matters worse, this isn’t even my first issue with this service department. At my previous visit, they attempted to charge me $700 for a sensor that wasn’t even faulty. It turned out their diagnostic equipment needed an update and was producing incorrect codes. Once updated, the issue magically disappeared. This service department is either severely incompetent or intentionally misleading customers—neither is acceptable. I will never trust them with my vehicle again and strongly recommend others think twice before bringing their car here. More

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Excellent service it’s been a pleasure to work with them I for sure would come back here financial services are outstanding I for sure would come back here financial services are outstanding More

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This dealership is the best. Met at the door and directed to the salesman, Juan, who we had an appointment with. Told him what we were looking for. Juan gave us options. This is Met at the door and directed to the salesman, Juan, who we had an appointment with. Told him what we were looking for. Juan gave us options. This is the 4th vehicle purchased from Juan and Tank Clark. More

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Smooth & Easy transaction. Juan was awesome & kept nothing hidden!!! Everyone was very upfront about everything. This is the only dealership we do business with. Juan was awesome & kept nothing hidden!!! Everyone was very upfront about everything. This is the only dealership we do business with. More

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Juan took very good care of us. I told him what I wanted and he made it happen. Veronica and Ignacio were amazing at explaining all the coverage and getting the financing completed! I told him what I wanted and he made it happen. Veronica and Ignacio were amazing at explaining all the coverage and getting the financing completed! More

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Juan was amazing, the blazer is so nice and spacious. Just what I was looking for. Just what I was looking for. More

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Juan and verónica did everything to make this purchase possible and pleasurable! 10/10 recommend you to come to visit juan for your new car! possible and pleasurable! 10/10 recommend you to come to visit juan for your new car! More

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Went to DeMontrond first thing in the morning to get me a SUV that can fit my 7 person family comfortably and that can help haul a trailer for my business. My guy Juan was able to get me in and out in just a SUV that can fit my 7 person family comfortably and that can help haul a trailer for my business. My guy Juan was able to get me in and out in just a few hours. More

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Easiest process ever. Super kind, very accommodating, made literally everything happen for me. Beyond Stoked!! Super kind, very accommodating, made literally everything happen for me. Beyond Stoked!! More

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Juan was AWESOME from beginning to end! He explained and answered all of our questions and even made time to tend to our busy daughters while we looked over paperwork! Juan is a gem :) He explained and answered all of our questions and even made time to tend to our busy daughters while we looked over paperwork! Juan is a gem :) More

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