Gino Finelli | Page 2

Satisfied and grateful! The Firkins used car outlet is determined to build customer relationships. I cannot say enough how much I appreciate Gino who was my contact during th The Firkins used car outlet is determined to build customer relationships. I cannot say enough how much I appreciate Gino who was my contact during the purchase of my Jeep and then Aaron in service who had the knowledge of the repair needed. The whole staff at this lot was very friendly and went out of their way to provide great customer support. I would not hesitate buying another Jeep from them. Thank you! More

by Donna Verified Customer Verified Customer

Helpful 0

Report | Print

Service done right Very impressed with the way my whole service experience was handled. They made sure the date was good for me, and the drop off was in and out in rough Very impressed with the way my whole service experience was handled. They made sure the date was good for me, and the drop off was in and out in roughly 30 minutes... including rental. The turn around time for the work completed was fast and on-time. More

by A.S.P.C. CONSULTING Verified Customer Verified Customer

Helpful 0

Report | Print

I will purchase from Firkins again! I have been looking for a used Jeep with the Sahara trim for awhile. While here on vacation, I started my search again. I found several at other deale I have been looking for a used Jeep with the Sahara trim for awhile. While here on vacation, I started my search again. I found several at other dealerships but changed my mind after checking the Carfax provided. I spotted my 2012 Jeep with the Sahara trim on the Firkins website, trying not to get too excited because these Jeeps sell quickly, I emailed a request for more information. Ashley was fast to respond and I had an appointment that same day. I arrived at the Firkins and was greeted immediately with enthusiasm and I was given a car representative, Nate, to show me my Jeep. The used dealership is across the highway so we invited Nate to ride with us which was great because we relaxed a little by having a great conversation. I immediately liked my Jeep except the ride, it was equipped with aggressive tires which made it rough and bumpy. So when we arrived back at the dealership, I was really disappointed because that was the only thing holding me back from purchasing my Jeep. I was introduced to Gino, the Pre-Owned Director who was determined to make “me” the customer happy. Gino said I will change out the tires if you want to purchase the Jeep. I immediately said yes and that is what he did! I absolutely love my Jeep and I am appreciative to Ashley, Nate, Gino and Craig (finance) for making my first purchase at Firkins a great experience and look forward to my next purchase in a few years. After buying my Jeep, I wanted to purchase a floor mat set and a cargo mat, so I was taken to parts and met Tyler who went out of f his way to help me. Also a shout out to the used car service department, I had a small issue and they took care of it right away with great customer care!! Thank you!! More

by Donna Verified Customer Verified Customer

Helpful 1

Report | Print