Gio Merced | Page 60

Very good attention and very good service from Gio and I like the service they give to the car everything Good service thank you very much like the service they give to the car everything Good service thank you very much More

by jujavi75 Verified Customer Verified Customer

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The service department was very helpful in fixing my truck. The weight was not that long very fast and helpful world recommend to do again truck. The weight was not that long very fast and helpful world recommend to do again More

by junebugnc34 Verified Customer Verified Customer

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Had an oil change.Then tried to get a jack and tire iron. Service sent me to parts, parts sent me to sales, then he said he had a meeting and left me standing at the counter. This jack was to be available on Service sent me to parts, parts sent me to sales, then he said he had a meeting and left me standing at the counter. This jack was to be available on April 4, I still have no jack or tire iron. More

by ARBTRICK Verified Customer Verified Customer

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Excellent service, Mr. Gio Merced has a excellent customer service.he always pays attention to us and help us with anything related to my car. customer service.he always pays attention to us and help us with anything related to my car. More

by Zoecruzescobar Verified Customer Verified Customer

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Great reception, they got me out of pinch that wasn’t good and finished a day and a half early to get me back to work. Great job and thank you very much good and finished a day and a half early to get me back to work. Great job and thank you very much More

by Uniquesbydafreak Verified Customer Verified Customer

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Very pleased with the handling on my vehicle and Gio from service level of communication during my entire ordeal. My vehicle was immediately taken into service and repaired within less than 24 hours which pu service level of communication during my entire ordeal. My vehicle was immediately taken into service and repaired within less than 24 hours which put me at ease being from out of town and needing transportation. More

by idperkins Verified Customer Verified Customer

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Gio was excellent and exceptionally professional. His costumer service is AAA! I Will be back. The service was quick and the value of service was A grading. costumer service is AAA! I Will be back. The service was quick and the value of service was A grading. More

by Victor Verified Customer Verified Customer

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Always a good place to go... very good service and attendment. Fast and reliable service. Price was little high for the 30 K service, and so to the direction arms fix. Thanks you attendment. Fast and reliable service. Price was little high for the 30 K service, and so to the direction arms fix. Thanks you More

by ranan Verified Customer Verified Customer

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Gio is very knowledgeable and very helpful on how to direct the customer on their needs and also how to accomplish what needs to be done direct the customer on their needs and also how to accomplish what needs to be done More

by Byron Verified Customer Verified Customer

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Great work selling the car, sales men went above and beyond prior to finalizing paperwork, horrible customer service once you’ve signed for the car. Requested specific information and the usb file/emai beyond prior to finalizing paperwork, horrible customer service once you’ve signed for the car. Requested specific information and the usb file/emailed file but have not received any of those items requested. Bought a brand new vehicle and instantly had to get service and received little to no support. When brought in for maintenance had to request loaner was not offered it, after service was completed sales person followed up and said he would take care of us with a free detail or full tank of gas not prior to. After service was completed had black marks on the inside trim where the work was completed and had to fill up the tank myself and also hand washed the vehicle myself. It appears the intent may be there but in my opinion the sales person should of continued to ensure that our brand new vehicle was correct instead of not assisting when requested. Great price but poor support after. In ten days of owning the vehicle we didn’t have it for 3-4 days due to needing maintenance on a brand new vehicle which was brought to the attention of the sales person almost instantly within an hour of driving it off the lot. While vehicle was in service on day two, customer service sent a text that never came, they also did not receive my text inquiring but no follow up phone call to confirm receipt of the message. Not only that but I was also required to fill up the loaner which after our poor customer service experience I thought could be waived, but was not. The poor experience was stove piped and we were never taken care of in the end. I just bought a brand new vehicle, this is not the type of support I expected from the biggest dealer in central Florida. More

by BMA5038 Verified Customer Verified Customer

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