Glenn Coy | Page 7

Very professional and fast service! !! I purchased a car from this same dealer 5 years ago and I just had to go back!!! !! I purchased a car from this same dealer 5 years ago and I just had to go back!!! More

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Very great service! Employees were very helpful and made the buying process quick and easy! Employees were very helpful and made the buying process quick and easy! More

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Car was in Houston for over a month before it finally arrived at the dealer. Lots of excuses but no good explanation. Now waiting for the leather that they knew they were going to put in, but did not p arrived at the dealer. Lots of excuses but no good explanation. Now waiting for the leather that they knew they were going to put in, but did not preorder prior to the car arriving. Now have to wait for this, too. This is extremely disappointing. Only get updates from dealer when asked. Not very good customer service. In addition, they did not honor the Costco quote for their specific dealership. More

by bethparks1277 Verified Customer Verified Customer

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The experience with Toyota of Rockwall went very well until we had to deal with the sales manager concerning trade value. The visit soon began to turn upside down. His approach and attitude changed the until we had to deal with the sales manager concerning trade value. The visit soon began to turn upside down. His approach and attitude changed the feeling of our visit from extremely positive to a total train wreck. We left without a vehicle and a high level of disappointment. My attempts to contact the dealership administration were answered and my concerns were satisfied. Thanks to Glenn Coy for great service and James Brown for understanding my concerns and helping out in a difficult situation. More

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This dealership did a great job at meeting all my needs and making sure I was happy. and making sure I was happy. More

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As some might see, this could be seen as a normal review for a dealership where the salesperson is eager for someone to write a review for them. However, in todays market, especially for Toyota’s, reviews l for a dealership where the salesperson is eager for someone to write a review for them. However, in todays market, especially for Toyota’s, reviews like this shouldn’t be taken not as not genuine. I’m fortunate to get the truck I wanted in short amount of time, specifically less than one week from calling Glenn Coy, salesperson at Toyota of Rockwall, to actual delivery. Over the course of 2 weeks, I called every Toyota dealership in and around Dallas except for one in pursuit of a truck. Toyota of Rockwall, mainly Glenn, was honest about the process, kept true to his word when it came to pricing and was quick to reply to. Complete transparency… Rockwall doesn’t mark up their vehicles, they did install dealer accessories like tint, wheel locks etc. for a premium price but it was still within range of the KBB fair market value after adding those options. I wouldn’t have moved forward with my intent to buy if it wasn’t that way. I can only speak for my experience with Glen but he is far beyond the other dealers I’ve worked with compared to other Toyota dealers. It maybe because he has worked at more luxury focused dealerships in his past so relationship building is more of his focus compared to pushing as much volume as possible. Whatever it is, my experience with him was easy and simple. To make it that way, let him know what you’re looking for, be prepared to wait and be flexible on colors and options, and prepare to negotiate before you put your deposit down. Again, Glenn is very clear and does not add any additional options to your vehicle that you didn’t ask for and wants you to sign paperwork for a price far beyond what you had expected. I wish Toyota of Rockwall was closer to me so I can continue to get service done on the vehicle there but the next time I purchase another Toyota, Glenn and other associates there will be top on my list. More

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Chris was so patient and friendly while explored three different models. Answered all of our questions and walked with us through the process from beginning to end. Excellent buying experience! different models. Answered all of our questions and walked with us through the process from beginning to end. Excellent buying experience! More

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The dealership had a vehicle I wanted and quickly was able to.hold it with a deposit. Simple and easy process once vehicle was delivered. able to.hold it with a deposit. Simple and easy process once vehicle was delivered. More

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Professional from sales to finance. They went out of their way to set up my trade in and get the new car ready despite being at closing time. their way to set up my trade in and get the new car ready despite being at closing time. More

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My experience was awesome! Glen Coy was very professional and knowledgeable in was there every step of the way. He made sure I knew everything thing about my 2021 Toyota Camry. I would recommend Toyota of Ro and knowledgeable in was there every step of the way. He made sure I knew everything thing about my 2021 Toyota Camry. I would recommend Toyota of Rockwall to my family and friends. I can leave out my service tech Justin. More

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